Service Standards 2017-2018

Detailed performance results can be found in the Departmental Performance Report.


Service standards for issue resolution

Taxpayer relief requests – timeliness

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Low-complexity tax objections – 180 day resolution

Performance results:
2013-2014 2014-2015 2015-2016
N/A N/A N/A

Service Complaints – 30 day resolution

CRA - Service Complaints
National Intake Centre
Appeals Division
4695 12e Avenue
Shawinigan-Sud QC  G9P 5H9
CANADA

Performance results:
2013-2014 2014-2015 2015-2016
95.3% 95.9% 91.8%
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