Report on the Charities Program 2016 to 2018

Message from the Minister of National Revenue

I am pleased to present the Report on the Charities Program 2016 to 2018 and to share the progress made by the Canada Revenue Agency’s (CRA) Charities Directorate in supporting a vibrant charitable sector that is so important to Canadians.

The Charities Directorate continued to focus on improving the services it delivers to the charitable sector. It innovated by developing new tools and resources to help charities with their important work and to allow the CRA to fulfil its commitment to service, openness, and transparency. To help reduce the administrative burden on charities, the Directorate is focused on modernizing its program to be able to provide e-services to the sector.

I hope that by reading this report you gain a better understanding of what the CRA does to support the charitable sector.

The Honourable Diane Lebouthillier, P.C.., M.P. Minister of National Revenue

The Honourable Diane Lebouthillier, P.C., M.P.
Minister of National Revenue

Message from the Commissioner of the Canada Revenue Agency

The CRA has the important job of administering the Income Tax Act on behalf of the government and all Canadians. To do this, we must deliver on the government’s key priorities, while continuing to respond to the evolving needs of the public we serve. We must also be open and transparent in delivering our programs and services. Part of CRA's responsibilities under the Act is the regulation of charities, which is carried out by the Charities Directorate.

This report shows the Directorate's important role in making the CRA a world-class tax and benefit administration through its consultation, service, modernization, and educational initiatives.

The Charities Directorate is continually striving to be innovative and agile. It is improving the way it delivers service to charities and finding new ways to help charities better understand the responsibilities associated with registration.

These initiatives aim to support registered charities so they can continue to serve the needs of Canadians.

Bob Hamilton, Commissioner of the Canada Revenue Agency
Bob Hamilton
Commissioner of the Canada Revenue Agency

Message from the Director General of the Charities Directorate

Since our last report, I have had the opportunity to engage with many charity representatives and volunteers, and at the same time observe the evolving landscape of the charitable sector in Canada. It is clear that charities are passionate about their work, and are finding new and innovative ways to provide much needed services to Canadians.

The Directorate is dedicated to providing excellent service to the charitable sector. Recently, our focus has been on enhancing our services to charities and increasing the transparency of the work we do. We have also expanded our educational products and services, streamlined our process for responding to applications for registration, and reduced wait times for responding to written enquiries. Significant progress has also been made on modernizing how the charitable sector interacts with the Directorate as we move toward e-services. 

I am pleased to present this report that demonstrates the important role of charities in Canada by providing facts and figures on different areas of our program. This report is a follow-up to the 2015-2016 report and reflects on the activities of the last two years, as well as trends over the last 25 years.

We are looking forward to more exciting developments in the years ahead.

Tony Manconi, Director General, Charities Directorate, Canada Revenue Agency

Tony Manconi
Director General
Charities Directorate
Canada Revenue Agency

The charitable sector by the numbers

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Figure 1 - The charitable sector by the numbers

Where are Canada’s registered charities?

The figures represent the locations of charities as of 2017, and are not necessarily representative of all the areas where their activities are undertaken. Numbers rounded to the nearest tenth.

Map of Canada with the percentages shown for each province and territory.

Province Numbers
Yukon 0.2%
Northwest Terrotories
Nunavut <0.1%
British Columbia 14.2%
Alberta 10.7%
Saskatchewan 5.0%
Manitoba 5.4%
Ontario 35.9%
Quebec 19.0%
Newfoundland and Labrador 1.4%
Prince Edward Island
New Brunswick 3.1%
Nova Scotia 4.4%
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Figure 2 - Charities: 25 years of revenue and expenditures

The information on this page focuses on data collected over a 25 year period beginning in 1990, the earliest year for which a complete set of figures is available. Revenue and expenditures are as reported by charities on their T3010 annual returns and have been adjusted for inflation as of 2015.

Over 25 years, the total revenue and total expenditures of the charitable sector increased steadily.

Bar chart - Total revenue and expenditures of charities (in billion dollars)
Year Revenue Expenditures
1990 60.8 57.2
1991 66.3 63.2
1992 73.0 70.6
1993 84.4 80.0
1994 87.6 83.8
1995 91.7 87.7
1996 106.0 104.8
1997 104.6 99.4
1998 114.1 105.1
1999 139.4 123.2
2000 132.3 127.9
2001 138.0 134.1
2002 146.3 152.8
2003 158.4 164.4
2004 168.0 163.4
2005 178.5 167.4
2006 190.4 177.4
2007 199.2 185.2
2008 201.2 195.7
2009 212.4 206.2
2010 226.0 209.4
2011 226.1 219.1
2012 235.3 229.4
2013 245.2 233.4
2014 248.7 237.9
2015 251.1 240.1
Bar chart - Sources of revenue of Health and teaching institutions (in billion dollars)
  1990 2015
Receipted gifts $1.0 $2.1
Gifts from other charities $0.7 $2.6
Governments $23.7 $142.8
All other sources $9.0 $36.1
Bar chart - Sources of revenue of charitable organizations excluding health and teaching institutions (in billion dollars)
  1990 2015
Receipted gifts $4.7 $8.6
Gifts from other charities $1.0 $2.6
Governments $7.5 $25.1
All other sources $6.8 $16.3
Bar chart - Sources of revenue of all private and public foundations (in billion dollars)
  1990 2015
Receipted gifts $1.4 $5.8
Gifts from other charities $0.2 $1.2
Governments $0.4 $0.8
All other sources $1.2 $7.1
Health and teaching institutions represent hospitals, schools and universities registered as charitable organizations. Because health and teaching institutions receive such a large amount of government funding, they were separated from other charitable organizations figure to provide more representative data for those organizations. “All other sources” represents any revenue other than those stated.
Pie chart - Breakdown of expenditures (in billion dollars)
  1990 2015
Charitable activities $37.4 $185.6
All other expendituresFootnote 1 $16.9 $46.7
Gifts to qualified donees $2.9 $7.8

Educating charities

In support of the CRA’s commitment to assisting charities to better understand the responsibilities associated with registration, the Charities Directorate focused on the creation, updating and expansion of a number of education and outreach products.

Charities Education Program

Piloted with 38 registered charities at the end of 2016-2017, the Charities Education Program (CEP) provides an in-person visit conducted by an officer to help charities get it right from the start. The CEP was expanded in 2017-2018 with 277 visits and has become a key component of the education-first approach. This new program will give registered charities the educational tools and resources they need to fulfill their obligations.


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Figure 3 - Charities Education Program

“I found the education program very helpful in not only raising awareness of what we are doing correctly but also in what we can do in the future to better maintain our books and records.”

“We highly recommend this program. We feel much better about compliance in our Charity.”

The officer “helped us with all our problems and questions, and even called to follow-up.”

“The visit was extremely helpful and helped me understand where I could do things better and clarify areas I didn't understand.”

“It was a worthwhile 3 hour meeting.”

New videos

•    Gifting and Receipting 101: An Overview
•    Auctions: Advantage and 80% Rule
•    Auctions: When can you issue donation receipts?
•    Services: Are they receiptable?
•    Services: Website and software
•    Who is the true donor of this gift?
•    Gift certificates and gift cards

New webpages

•    Cause-related marketing
•    Transition to the new B.C. Societies Act
•    Personal information of directors, trustees and like officials
•    CRA’s Charities and giving pages move to

Graphic educational tools

•    Who is the true donor?

Guidance products

•    CG-025: Qualified donee: Low-cost housing corporation for the aged
•    Update of CRA’s position on the retention period for church offering envelopes
•    CG-026: Relieving conditions attributable to being aged and charitable registration
•    RC191: Qualified Donee: Becoming a Prescribed University Outside Canada
•    CG-014: (Revised) Community economic development activities and charitable registration
•    CG-028: Head bodies and their internal divisions


2016 to 2018 in review

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Figure 4 - 2016 to 2018 in review


The registration review process ensures that only the organizations that qualify are registered. Note that not all the applications are reviewed in the same year they are received. Among the applications received below, 1,056 were incomplete in 2016-2017 and 1,075 in 2017-2018.

Bar chart – Applications received
  2016 - 2017 2017 - 2018
Charitable registrations 3,306 3,142
Charitable re-registrations 310 215
RCAAA and RNASO registrations 7 12
RCAAA and RNASO re-registrations 0 0
Total applications received 3,623 3,369
Pie chart – Application outcomes
  2016 - 2017 2017 - 2018
Registrations 1,693 1,569
Abandoned applications 432 459
Withdrawals 250 193
Refusals to register 52 24
Total application outcomes 2,427 2,245
Client service enquiries
  2016 - 2017 2017 - 2018
Telephone enquiries 84,578 76,258
Written enquiries 10,441 10,552
Charity document requests 1,222 1,114
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Figure 5 - CRA’s approach to compliance

The CRA is committed to an education-first approach to compliance. Only a very small proportion of the Charities Directorate’s audits result in serious consequences. As the figures below demonstrate, the largest group of revoked charities are those that requested revocation. Following revocation, the CRA works with revoked organizations to ensure that their assets, including any donations received, remain in the charitable sector and continue to benefit Canadians.

In 2016, 69,204 charities filed their T3010 returns ahead of deadline.

In 2017, 68,836 charities filed their T3010 returns ahead of deadline.

In 2016-2017, the CRA processed 4,902 adjustments to T3010s at the request of charities.

In 2017-2018, the CRA processed 5,165 adjustments to T3010s at the request of charities.

Bar chart showing the audit outcomes for 2016-2017

  • 387 Education letters
  • 142 Compliance agreements
  • 38 No action required
  • 17 Voluntary revocations
  • 39 Notices of intention to revoke
  • 21 Other
  • 3 Sanctions
  • 5 Annulments

Bar chart showing the audit outcomes for 2017-2018

  • 313 Education letters
  • 92 Compliance agreements
  • 51 No action required
  • 35 Voluntary revocations
  • 25 Notices of intention to revokeFootnote 2
  • 27 Other
  • 5 Sanctions
  • 0 Annulments
Pie chart – Revocations
  2016-2017 2017-2018
Voluntary revocations 836 930
Revoked for failure to file 502 584
Revoked after audit 28 26
Revoked for loss of corporate status 6 22
Total revocations 1,372 1,562

In 2016-2017, revoked charities transferred $6 million of assets to eligible donees after wind-up.

In 2017-2018, revoked charities transferred $12 million of assets to eligible donees after wind-up.

What's next

The CRA is dedicated to finding new and innovative ways to better support the charitable sector and Canadians. Going forward, the Charities Directorate will focus on the following initiatives to further this commitment.

Online services

The Charities IT Modernization Project, known as CHAMP, will be launched in June 2019. CHAMP e-services will provide organizations with the ability to apply for registered status and file their annual information returns online. They will also be able to take advantage of other services available through CRA’s My Business Account (My BA).

The Directorate is sharing information with charities about what they can expect from these new e-services, and encouraging registered charities to sign up for My BA in advance so that they have access to those services as soon as CHAMP is launched.


As the Directorate continues to modernize its screening and reviewing processes, its objectives are to provide fair and timely service to all applicants, reducing the time it takes to give applicants a meaningful response. The following changes are underway:

Policies and engagement

The Directorate is working on several new guidance products to help charities understand the requirements of registration. Current projects include developing or updating guidance products for charities involved in advancing religion, advancing education, relieving poverty and carrying out related business activities.

As outlined in the Minister’s mandate letter, the Directorate continues to be committed to collaborating with government partners to develop a social innovation and social finance strategy. The Directorate is also supporting a Budget 2018 commitment to respond to the Report of the Consultation Panel on the Political Activities of Charities. 


The Directorate is exploring different ways to improve its program delivery, such as reviewing its communications products to make sure they are clear and easy to understand. In addition, the Directorate will continue to seek out new and innovative ways to communicate with the charitable sector and will also continue to leverage social media and electronic services to educate and facilitate interaction with the sector.

The following outreach activities are being developed:

The Directorate is also exploring options to further expand the Charities Education Program to conduct more educational visits to help registered charities understand and meet their requirements and obligations.


The Directorate has worked closely with other areas of the CRA to address high-risk non-compliance. The purpose of this collaboration has been to develop strategic partnerships and mechanisms for effectively addressing non-compliance through a more integrated approach. This is most relevant for charities that are engaged in highly complex and offshore transactions.  

The Directorate is also working on a number of compliance related projects including:

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