What we heard: 2019 online consultation


In the spring of 2019, the Canada Revenue Agency (CRA) held an online consultation to listen and learn from Canadian charities to better shape future communications approaches and activities, and enhance the website as a key resource for members of the sector. The online consultation was open from May 1 to June 30, via the CRA Engage platform and received a total 21 submissions.

The CRA will take this valuable input into account while it continues to work towards improving its communication efforts with the charitable sector continuing its efforts to put people at the centre of everything it does. Engaging with clients to understand their needs and expectations is an important part of the CRA’s journey to become a more people-centric organization.

Consultation approach

A qualitative approach was taken through an online consultation, drawing responses from both closed and open-ended questions. The consultation results are not representative of the sector at large, but will provide directional insight on how the CRA can streamline its communication efforts.

Participants were recruited to the online consultation using the following methods:

What we heard

Next steps

The CRA will continue to:

Page details

Date modified: