Change public contact information or addresses
If you are an authorized representative of a registered charity, you should notify the Charities Directorate if there are changes to the following:
Public contact information
- mailing address
- phone number
- website (if applicable)
- email address (if applicable)
- social media accounts (if applicable)
- physical addresses
- address of books and records
This allows the public and the Canada Revenue Agency (CRA) to communicate with your charity.
To make a change
To make a change to your charity’s public contact information:
- Log in to your My Business Account (MyBA) account.
- Scroll down to the menu for your charity’s RR account.
- Select “Update registered charity or RCAAA information”.
- Then, select “Change public information” from the dropdown menu.
- From there, you can update the following public information about your charity:
- phone number
- email address
- social media accounts
- Provide a detailed description of your request in the text box. You may also upload supporting documentation to assist in your request.
To make a change to your charity’s addresses:
- Log in to MyBA.
- Scroll down to the menu for your charity’s RR account and select “Manage address”.
- Or, at the top of the page, select “Business profile” and then select “Manage addresses”.
- Follow the step by step instructions to modify each address.
- You will have to provide an effective date (step 4) and to select whether it is a mailing address, physical address, or books and records address (step 5).
Mail or fax your letter detailing the changes to:
Canada Revenue Agency
Ottawa ON K1A 0L5
Mailed or faxed letters must include the signature of a director/trustee or other authorized representative of the charity and the date. Make sure to include the name and the registration number of your charity.
You can also change your charity’s physical address and address of books and records directly on your charity’s return.
A registered charity must ensure that official donation receipts are issued in its name and address as recorded with the CRA. A registered charity that issues an official donation receipt with incorrect information is liable to a penalty equal to 5% of the eligible amount on the receipt. This penalty increases to 10% for a repeat offence within five years. Receipts that show a name or address other than what is on record with the CRA may be rejected when donors claim them on their income tax returns.
Public display of mailing addresses
To ensure transparency and accountability, the List of charities displays only the mailing addresses of registered charities.
Charities whose beneficiaries might be put at risk if physical locations were known should use a mailing address that is different from their physical location, for example a post office box number, or the address of the organization's lawyer or accountant.
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