Change public contact information or addresses

If you are an authorized representative of a registered charity, you should notify the Charities Directorate if there are changes to the following:

Public contact information

  • mailing address
  • phone number
  • website (if applicable)
  • email address (if applicable)
  • social media accounts (if applicable)

Confidential information

  • physical addresses
  • address of books and records

This allows the public and the Canada Revenue Agency (CRA) to communicate with your charity.  

To make a change

Through MyBA

To make a change to your charity’s public contact information:

  1. Log in to your My Business Account (MyBA) account.
  2. Scroll down to the menu for your charity’s RR account.
  3. Select “Update registered charity or RCAAA information”.
  4. Then, select “Change public information” from the dropdown menu.
  5. From there, you can update the following public information about your charity:
    • phone number
    • website
    • email address
    • social media accounts
  6. Provide a detailed description of your request in the text box. You may also upload supporting documentation to assist in your request.

To make a change to your charity’s addresses:

  1. Log in to MyBA.
  2. Scroll down to the menu for your charity’s RR account and select “Manage address”.
  3. Or, at the top of the page, select “Business profile” and then select “Manage addresses”.
  4. Follow the step by step instructions to modify each address.
  5. You will have to provide an effective date (step 4) and to select whether it is a mailing address, physical address, or books and records address (step 5).
On paper

Mail or fax your letter detailing the changes to:

Charities Directorate
Canada Revenue Agency
Ottawa ON  K1A 0L5

Fax: 613-954-8037

Mailed or faxed letters must include the signature of a director/trustee or other authorized representative of the charity and the date. Make sure to include the name and the registration number of your charity.

If you received a copy of the Registered Charity Basic Information sheet, and you are filing your charity’s T3010 Registered Charity Information Return on paper, you can make the changes directly on the sheet and mail it along your return.

You can also change your charity’s physical address and address of books and records directly on your charity’s return.

Note

A registered charity must ensure that official donation receipts are issued in its name and address as recorded with the CRA. A registered charity that issues an official donation receipt with incorrect information is liable to a penalty equal to 5% of the eligible amount on the receipt. This penalty increases to 10% for a repeat offence within five years. Receipts that show a name or address other than what is on record with the CRA may be rejected when donors claim them on their income tax returns.

Public display of mailing addresses

To ensure transparency and accountability, the List of charities displays only the mailing addresses of registered charities.

Charities whose beneficiaries might be put at risk if physical locations were known should use a mailing address that is different from their physical location, for example a post office box number, or the address of the organization's lawyer or accountant.

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