Represent a Client - What's new

Multi-factor Authentication (MFA)

• To help make CRA sign-in services more secure, the CRA has introduced Multi-factor authentication (MFA) for all users. MFA requires users to enter a one-time passcode each time they sign in to CRA's digital services. Users can choose to have their one-time passcode sent to their phone or to generate it through a passcode grid. For more info visit Multi-factor authentication to access CRA login services - Canada.ca.

Terminology update

• Updates have been made to the terminology used in the CRA's secure portals. Login has been changed to Sign in and Logout has been changed to Sign out.

E-notification – Confirm my representative

• To help taxpayers protect their personal and tax information, the CRA is introducing a digital two-step verification process to confirm new authorized representatives using My Account (or My Business Account.
• When a representative submits a new authorization request through Represent a Client, the individual or a business will be notified by email, if signed up for email notifications. The individual or business will then have the ability to confirm or deny the authorization request using the new "Confirm my Representative" button found in the Authorized Representatives section of My Account or My Business Account.