Represent a Client - What's new

Document verification service (DVS)

Document verification service (DVS) is an alternative identity validation option that allows Canadians to register for and access the CRA sign-in services in real-time. DVS provides the option for digital identity validation through document verification when registering for the CRA’s sign-in services. Canadians choosing this option will no longer need to wait up to 10 business days to receive a CRA security code by paper mail in order to register and access the CRA sign-in services. The process requires a mobile device to take a picture of the user’s government-issued photo identification and of themselves to verify their identity. The following are the requirements for this service:

• Be 16 years of age or older
• Have an accepted government-issued document
• Have a mobile device with a working camera

The following original government-issued documents are accepted:

• Canadian passport
• Canadian driver's license
• Provincial/Territorial photo ID card

My Trust Account service updates

New services and improvements have been added to My Trust Account, giving users more options to manage their trust account online. New features include: view returns, mail, communication center, account notifications, account balance information, and online payment options.

Email notification updates

Users of the CRA sign-in services will receive an email notification:

• letting them know they have successfully enrolled in Multi-factor authentication with either the telephone option, passcode grid option, or authenticator application option
• when they have been permanently or temporarily locked out of their account.

Authorization request signature page removed in Represent a Client

When a representative submits an authorization request to represent a business client in Represent a Client, the authorization signature page will no longer be generated as the authorization process will be finalized in My Business Account. If an authorization request was submitted in Represent a Client before May 15, 2023, the generated signature page will still be required.

If the business does not have access to use the CRA’s digital services, see Exclusions to the Confirm my Representative service for more information.