Chapter 2 EFILE Error Messages for 2021

What’s new

New T3 EFILE service for T3 returns

Beginning early March, 2022, T3 EFILERs will be able to electronically file T3RET, T3S, T3 ATH, T3M and T3 RCA returns for the 2021 and 2022 tax years.

Introduction

While all preparers intend to transmit their clients’ records free of error, mistakes sometimes occur as a result of keying errors or missing entries. One way to avoid errors is to review the data before it is transmitted to ensure that the record is correct.

The purpose of this chapter is to provide assistance to preparers in correcting records that are not accepted due to error conditions.

How error codes are set

Validation of T3 EFILE records is done in stages. This means that an T3 EFILE record must clear one stage of validities before validation in the next stage is performed. Depending on the errors, a T3 EFILE record could be rejected several times with different error codes being set each time. The error codes are embedded in the actual messages.

Error codes could be set at the following stages of validation:

Responding to error codes

This chapter explains the reason and/or the action required for the various error codes you might see.

Unless otherwise stated, a record can be retransmitted once errors have been corrected. 

Where an error code is received, you should be able to resolve the situation with the information contained in this chapter. However, if you encounter an error condition that is not covered, or if you need further clarification on the information contained in this chapter, call the EFILE Helpdesk in your tax centre for assistance.

Before calling your EFILE Helpdesk, have all the relevant information concerning the applicable error code available. Being prepared helps us both.

EFILE Helpdesks were established to help tax preparers and transmitters resolve technical matters related to the electronic filing process. The EFILE Helpdesk phone numbers are for the exclusive use of T3 EFILE preparers and transmitters and must not be provided to individual taxpayers. If your client wants information about repayment amounts required, carry-forward amounts available, refunds or status of the return, direct them to call 1‑800‑959‑8281.

For error codes related to format, contact your software developer for assistance.

While software products may pass the Canada Revenue Agency certification test, we do not test or review the products for user friendliness. Any comments you have regarding your software product should be directed to the developer.

Identification - Error codes

Trust name

(T3RET, T3M, T3RCA)
Line Description
82911 The name of trust on the return is missing.
83384 The name of trust contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1.
(T3S)
Line Description
83151 The name of plan on the return is missing.
83391 The name of plan contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
(T3ATH-IND)
Line Description
83157 The first name of athlete on the return is missing.
83393 The first name of athlete contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83394 The first name of athlete contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83395 The first name of athlete contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.
83159 The last name of athlete on the return is missing.
83396 The last name of athlete contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83397 The last name of athlete contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83398 The last name of athlete contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.

Name of Trustee (individual)

(T3RET, T3S, T3ATH-IND)
Line Description
83165 The first name of the individual Trustee on the return is missing.
83339 The first name of the individual Trustee contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83339 The first name of the individual Trustee contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83340 The first name of the individual Trustee contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83341 The first name of the individual Trustee contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.
83167 The last name of the individual Trustee on the return is missing.
83342 The last name of the individual Trustee contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83343 The last name of the individual Trustee contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83344 The last name of the individual Trustee contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.
 
(T3RCA)
Line Description
83169 The first name of the individual Custodian on the return is missing.
83385 The first name of the individual Custodian contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83386 The first name of the individual Custodian contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83387 The first name of the individual Custodian contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.
83171 The last name of the individual Custodian on the return is missing.
83388 The last name of the individual Custodian contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83389 The Last Name of the individual Custodian contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83390 The Last Name of the Individual Custodian contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.

Name of Trustee (non-individual)

(T3RET, T3M, T3S, T3ATH-IND, T3RCA)
Line Description
80103 The name of the non-individual Trustee/Custodian on the return is missing.
83345 The name of the non-individual Trustee/Custodian contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83346 The first name of the non-individual contact contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83347 The first name of the non-individual contact contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83348 The first name of the non-individual contact contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections.
83349 The last name of the non-individual contact contains invalid characters that are not part of character sets UTF-8 or ISO-8859-1. If you are unable to resolve the issues, please contact your software provider.
83350 The last name of the non-individual contact contains invalid characters, and/or the first and/or last character of the name is not alphabetic. Please review your entries and make the necessary corrections.
83351 The last name of the non-individual contact contains consecutive combination of apostrophe, period, space or hyphen. Please review your entries and make the necessary corrections. 
 

Contact number

(T3RET, T3M, T3S, T3ATH-IND, T3RCA)
Line Description
82042 The telephone country code for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82044 The area code for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82045 The telephone number for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82046 The international city code for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82047 The international number for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82048 The telephone extension number for the Trustee/Custodian and/or Care of (C/O) is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Address of Trustee (individual/non-individual)

(T3RET, T3M, T3S, T3ATH-IND, T3RCA)
Line Description
83180 The address line 1 and/or Line 2 of the Trustee/Custodian on the return is missing.
83352 The address line 1 for the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83353 The address line 2 for the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83184 The city of the Trustee/Custodian on the return is missing.
83354 The city of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83186 The province/territory or state of the Trustee/Custodian on the return is missing.
83355 The US state in the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83356 The province of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83188 The postal or zip code of the Trustee/Custodian on the return is missing.
83357 The postal code of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83358 The US zip code of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83359 The US zip code extension of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83361 The country of the Trustee/Custodian information on the return is missing.
83362 The country of the Trustee/Custodian information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
 

Alternate mailing address

(T3RET, T3M, T3RCA)
Line Description
83363 The Care of (C/O) name in the mailing address is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83364 The address line 1 of the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83365 The address line 2 of the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83366 The city in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83367 The US state in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83368 The province in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83369 The postal code in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83370 The US zip code in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83371 The US zip code extension in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83372 The country in the Care of (C/O) information is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Books and records address

(T3S, T3ATH-IND)
Line Description
82129 The address line 1 in books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
82130 The address line 2 in books and records address is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83048 The city in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83053 The US state in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83052 The province in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83049 The postal code in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83050 The US zip code in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83051 The US zip code extension in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83047 The country in the books and records is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Athlete’s address

(T3ATH-IND)
Line Description
83401 The address line 1 of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83402 The address line 2 of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83403 The city in the athlete’s address is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83404 The US state of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83405 The province of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83406 The postal code of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83407 The US zip code of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83408 The US zip code extension of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
83409 The country of the athlete is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
 

First Nation settlement number

(T3RET)
Line Description
83373 The First Nation settlement number information is missing.
 

Date trust created/came into existence

82822 The date trust was created/came into existence is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Date of death

82838 The date of death is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.
 

Type of trust

83225 The type of trust is missing. Please review your entry and make the necessary correction.
 

Employer RC number

83232 The employer RC number is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Wind up date/ceased to exist

83382 The ceased to be a resident date is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Trust account number

83431 The trust account number on the return is missing.
82805 The trust account number is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Related trust account number

82811 The related trust account number is not valid or contains at least one invalid character. Please review your entries and make the necessary corrections.

Format and error detection error codes

(T3RET, T3M, T3S, T3ATH-IND, T3RCA)
Line Description
575 The Canada Revenue Agency’s records indicate that a return for this trust account number and tax year has already been successfully received. If you have not previously filed this return, please contact your EFILE Helpdesk for assistance.
576 The Canada Revenue Agency’s records indicate that a return for this trust account number and tax year has already been successfully received. If you have not previously filed this return, please contact your EFILE Helpdesk for assistance.
637 The Canada Revenue Agency’s records indicate that the return type for this trust account number doesn't match your client’s last assessed return. Check the entry and correct any errors. Please contact your EFILE Helpdesk for assistance.
(T3RET, T3S, T3ATH-IND, T3RCA)
Line Description
(001, 003, 005, 006, 014, 027, 029, 031, 032, 033, 036, 038, 041, 044, 045, 091, 107,    113, 114, 125, 126, 127, 144, 145, 146, 158, 159, 160, 175, 176, 177, 185, 186, 196, 197, 198, 209, 210, 220, 221, 222, 223, 224, 225, 257, 258, 259, 260, 261, 350, 439, 443, 476, 486, 492, 493, 494, 495, 496, 515, 541, 571, 608) Negative amount reported in a positive only. You reported a negative amount on a line that only accepts positive numbers. Please revise line {0} on your client’s return, schedule or form and retransmit the return.
(T3RET)
Line Description
(271, 272, 273) The residence of trust and/or province/territory in your client’s address is not present on this record.
(T3RCA)
Line Description
543 Field 602 for Current year’s employer contributions does not equal the amount at field 6021.
544 Field 603 for Current year’s member contributions does not equal the amount at field 6031.
545 Field 604 for Current year’s amount transferred from another RCA trust does not equal the amount at field 6041.
546 Amounts returned to an employer or contributor , or distributed as benefits payroll account number / non-resident remittance account number is invalid.  Please update.
567 Amounts transferred to or received from another RCA  custodian trust account number is invalid. Please update.
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