CRA callback request service pilot project
The Canada Revenue Agency (CRA) is testing a new callback request service to provide more efficient and convenient support to Canadians.
At this time, the service is only available for certain Disability Tax Credit (DTC) enquiries.
Only the DTC topics listed in the form are eligible for a callback. Requests related to other topics cannot be addressed through this service.
This form is intended for individuals only. Tax professionals are not eligible to use the form.
Once you have submitted your request, you can expect to receive a callback within 2 business days. Requests are processed in the order they are received.
Submitting multiple requests for the same issue will not make the process faster.
Before you request a callback
You may find your answers without requesting a callback and waiting.
Sign in to your CRA account
If you have a CRA account, you can view the status of your DTC application or reassessment in the Progress Tracker.
Go to: Check CRA processing times
Only request a callback if the targeted processing time has been exceeded.
How to apply for the DTC
You may find the answers you need about how to apply and other general DTC information by reviewing the DTC web pages.
These pages also contain information about eligibility criteria and how to claim the credit.
How to request a callback
Select the “Request a callback” button to open the request form.
Provide all of the required information.