Share your thoughts: Supporting newcomers to Canada filing their income tax and benefit return

The Canada Revenue Agency's (CRA) People First philosophy guides the CRA to meet client needs and expectations by putting people at the centre of everything we do. The philosophy reinforces the importance of engaging people to understand their experiences, the issues they face, and how we can improve our services to align with their needs.

The CRA hosted consultations to collect input from service provider organizations and community organizations working with newcomers who have arrived in Canada within the past five years. Our goal was to better understand how to support newcomers and the organizations that assist them in filing an income tax and benefit return.

Consultation methodology

The CRA conducted nineteen in-depth interviews with representatives from service provider and community organizations who assist newcomers in filing an income tax and benefit return. These organizations were identified through pre-existing relationships with the National Settlement and Integration Council (NSIC) and organizations who have previously interacted with the CRA.

The consultation interviews were conducted online via Microsoft Teams and lasted between 30 and 60 minutes.

Key objectives of the consultations

What we learned

Participants shared valuable insights regarding the barriers faced by both staff and clients, and how these barriers impact their experience. The findings were grouped into two themes:

Theme 1 – Barriers newcomers face when navigating the taxation system and accessing benefits and credits

Theme 2 – Feedback on ways to address the barriers and improve services to newcomers

Related information

Benefits, credits, and taxes for newcomers -

Contact us

Individuals who want to get more information may contact us by sending an email to: BOMS/

Page details

Date modified: