Putting people first at the Canada Revenue Agency

People First Story

Last December, the Finance and Administration (FAB) Branch launched the Service Enhancement project in support of the Canada Revenue Agency’s (CRA’s) service transformation agenda and People First philosophy. Paula Dowd, a team member on the project, knows that in order to provide better tax services to Canadians, internal services such as FAB, must embrace the People First philosophy and place their internal clients at the centre of everything they do.  

There is never a dull moment in my work as a Senior Public Consultations and Stakeholder Engagement Advisor at the Public Affairs Branch (PAB) at the Canada Revenue Agency (CRA)! I help the Agency put people first by planning, designing, and implementing public consultations that help us interact with Canadians from various walks of life, as well as those who interact with the Agency on their behalf. It's my job to help internal partners think about the best time, place, and way to reach Canadians' in a meaningful way, and keep their voices at the centre of everything we do.

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