Contact us

If you are concerned about the legitimacy of any Canadian Dental Care Plan (CDCP) communication, you can contact us at 1-833-537-4342 (TTY: 1-833-677-6262).

On this page

Apply or check the status of your application

If you received an invitation letter, you can call 1-833-537-4342 and:

  • select ‘Option 1’ to apply for the CDCP, or
  • select ‘Option 2’ to check the status of your application.

The automated phone service is available 24 hours a day, 7 days a week.

To access information about your application, you will need to provide:

  • your Social Insurance Number (SIN)
  • your 6-digit Application Code or your 11-digit client number (found on the top right-hand corner of your CDCP letter received from Service Canada), or
  • other personal information that we have on file to verify your identity

General questions

Representatives will not be available on statutory holidays.

Telephone number


The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.

You can apply using the automated phone service 24 hours a day, 7 days a week.

TTY number


The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday.

Outside of Canada


The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday

Request a call back

Submit an eServiceCanada request form to have a Service Canada representative call you back within 2 business days.

In person

Visit any Service Canada Centre or Scheduled Outreach Site to get help in person.

Find a Service Canada office near you

If you have general questions about the CDCP and how it works, you do not need to provide identification (ID). However, if you have specific questions about your file, you need to show ID and answer verification questions.

Accepted forms of ID

Some forms of ID will be accepted on their own, while other forms of ID require validation using a secondary piece.

To be accepted, your ID must:

  • be original
  • be valid (not expired)
  • be issued by a Canadian government (federal, provincial or territorial) or foreign government
  • include your current legal name
  • include a photo of you
  • include your date of birth and/or signature

Examples of accepted ID where you only need to give 1 of the following:

  • a Canadian or foreign passport (foreign passports not in French or English must be accompanied by a professionally translated version)
  • a permanent resident card
  • a Certificate of Indian Status issued by the Government of Canada
  • a provincial or territorial ID card or drivers license

If you can’t meet the ID requirements, you can give any 2 of the following accepted IDs or documents:

  • a birth certificate (provincial or territorial)
  • a certificate of Canadian citizenship
  • a certificate of registration of birth abroad
  • any other government-issued ID

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of April 15, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday April 15, 2024 0 seconds
Tuesday April 16, 2024 0 seconds
Wednesday April 17, 2024 0 seconds
Thursday April 18, 2024 0 seconds
Friday April 19, 2024 0 seconds
Average wait time for the week of April 15, 2024 0 seconds
Weekly average wait times
Weeks Average wait time
The week of April 8 to 12 0 seconds
The week of April 1 to 5 0 seconds
The week of March 25 to 29 0 seconds
The week of March 18 to 22 0 seconds
Monthly average wait times
Months Average wait time
March 2024 1 minute
February 2024 0 seconds
January 2024 1 second
December 2023 0 seconds

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