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Week of December 9 to 13, 2019

Bringing Government of Canada Chief Information Officers to each other

Shared Service Canada (SSC) is putting a different spin on engagement. In partnership with other departments, SSC organized half-day sessions with Chief Information Officers (CIO) from across the government’s innovation and administration-focused portfolios presented innovative ways in which their departments are supporting a digital government.

At the first CIO Showcase, Joann Shields, Infrastructure Canada CIO, and Eric Lacroix, Director of Application Service, walked the room through the Smart Cities Challenge, and by the end of the session, representatives from both Public Services and Procurement Canada and Transport Canada were eager to hold a “smart cities conference” to continue the dialogue.

Innovation, Science and Economic Development Canada’s (ISED) use of Microsoft Office 365 led to a lot of discussion. ISED’s Chahine El-Chaar, Director General, Digital Services Division discussed how they incorporated these tools in their work. SSC recently renewed an agreement with Microsoft Canada that will offer all public servants access to Office 365’s suite of collaboration tools.

At the second showcase, CIOs presented their organization’s digital strategy. Natalie Martel, Public Services and Procurement Canada’s Digital Champion, talked about how the organization’s digital strategy includes changing mindsets and methodologies used to solve problems and investigate opportunities. She explained that a digital strategy cannot be adopted only by IT. Digital Transformations also involve processes and culture and mindsets will need to evolve in order for the department to reach its digital goals.

Elizabeth Rhodenizer, Public Service Commission of Canada (PSC) CIO and the co-host for the second showcase, explained that PSC invited their business lines to the table when they were creating their organization’s digital strategy. She wanted to make sure the strategy reflected their needs. To accomplish this, the business lines were involved in planning to shape the strategy to reflect their reality.

One of the participants commented that it was a “great session and very informative,” and that it was “helpful to see what other departments are working on.”

The next CIO Showcase for innovation and administration-focused portfolios will be in the New Year. This format has been so successful, SSC is looking to expand the format to include sessions for other CIOs from across government.

Policing infrastructure operations – engaging with the service lines

It’s been one year since the creation of Policing Infrastructure Operations (PIO), Shared Services Canada’s (SSC) team dedicated to providing support to the Royal Canadian Mounted Police (RCMP) and their unique policing mandate.

As a testament to the relationship the two entities have built over the past year, PIO was invited to participate in the RCMP’s volleyball tournament during National Public Service week.

PIO Director General Brendan Dunne and his team have put a lot of effort into building this relationship. So far they have had some success, but there’s more to be done. Part of their job is understanding what’s coming up from each of SSC’s service lines and where there is overlap with PIO itself. Another element is ensuring that the service lines truly understand what’s needed for SSC to be able to fully support the RCMP and their unique policing and security needs.

One of the ways Brendan and his team did this was by bringing the service lines and management together to talk. On June 19th, they co-hosted the national leadership workshop.

PIO invited Nicole Gratton (Director General, Enterprise Directions Directorate), John Dullaert (Director General, Networks Services), Dinesh Mohan (Director General, Cloud Services), Louis-Paul Normand (Senior Assistant Deputy Minister, Project Management and Delivery Branch) and Greg McKay (Senior Assistant Deputy Minister, Service Management and Delivery Branch) for a panel discussion.

The topics discussed ranged from helping the RCMP migrate workloads to one of our Enterprise Data Centres or to the Cloud, to how SSC’s new Information Technology Service Management Tool will affect service delivery.

The panel began with a comment that the dynamic between SSC’s service lines, PIO, and the RCMP needs some work, providing how necessary this type of engagement opportunity is toward bridging any gaps. The session ended with an affirmation that PIO, and the RCMP by proxy, will continue to be a key player in all of SSC’s enterprise discussions as we move towards SSC 3.0.

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