When you owe money – collections at the CRA

We’re here to help!

As we fully resume our collections activities, collections staff will address situations on a case-by-case basis to prevent financial hardship. We understand that for many, these are still challenging times. If you receive a phone call or letter indicating that you owe money and can’t pay your balance in full, give us a call. We’re here to help.

Collections activities resumed in February 2021. Financial institutions, employers and other third parties are reminded that we cancelled Requirements to pay (RTP) in March of 2020 due to the pandemic. If you are in possession of an RTP dated March 31, 2020 or prior, no deductions or remittances are required. If RTPs are received dated on or after April 1, 2020, you are obligated to comply with them. If you received an RTP and have questions, go to Requirement to pay.