When you owe money – collections at the CRA
We’re here to help!
As we fully resume our collections activities, collections staff will address situations on a case-by-case basis to prevent financial hardship. We understand that for many, these are still challenging times. If you receive a phone call or letter indicating that you owe money and can’t pay your balance in full, give us a call. We’re here to help.
Collections activities resumed in February 2021. Financial institutions, employers and other third parties are reminded that we cancelled Requirements to pay (RTP) in March of 2020 due to the pandemic. If you are in possession of an RTP dated March 31, 2020 or prior, no deductions or remittances are required. If RTPs are received dated on or after April 1, 2020, you are obligated to comply with them. If you received an RTP and have questions, go to Requirement to pay.
Get help with your payment obligations. Find out what to do if you have debt with the Canada Revenue Agency (CRA).
Services and information
Personal income tax debt collection
Debt payment, payment arrangements, help in case you cannot pay, what may happen if you don't pay, and contact information
Corporate income tax, GST/HST and payroll deductions debt collection
Debt payment, payment arrangements, help in case you cannot pay, what may happen if you don't pay, and contact information
Canada Student Loan and Canada Apprentice Loan debt collection
Debt payment, payment arrangements, help in case you cannot pay, what may happen if you don't pay, and contact information
Collection of overpayments
Debt payment, payment arrangements, help in case you cannot pay, what may happen if you don't re-pay your EI, OAS, CPP or child and family benefit overpayments, and contact information
Customs debt collection
Debt payment, payment arrangements, help in case you cannot pay, what may happen if you don't pay, and contact information
Owing debt to the CRA
Pay taxes you owed, options if you cannot pay, or arrange to pay over time
Protect yourself against fraud
Recognize scammers pretending to be from the CRA
Report a problem or mistake on this page
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