CRA responses to the Taxpayers’ Ombudsperson service improvement recommendations

The Canada Revenue Agency (CRA) works collaboratively with the Office of the Taxpayers’ Ombudsperson to address service-related issues raised by the Taxpayers’ Ombudsperson in published reports.

Taxpayers’ Ombudsperson Annual Reports

Each annual report provides an overview of the activities and statistics of the Office of the Taxpayers’ Ombudsperson for the fiscal year. The report may contain recommendations to the CRA.

Taxpayers’ Ombudsperson Systemic Examination Reports

A systemic examination report is produced when a systemic issue is identified, and the examination uncovers opportunities for service improvement. The Ombudsperson’s Systemic Examination Report may include recommendations to the CRA.

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2025-06-27