Create a secure ATIP Online account

This is a pilot service with limited institutions available. Before creating an account:

Make an account to get your reply online New

Creating an ATIP Online account offers you the ability to:

  • have your profile details entered automatically for every request
  • view, manage and track your requests made through the service
  • obtain status updates and notifications when your request is actioned
  • get your reply and response package delivered securely to your online account

We take the security of your personal information very seriously. You will need to secure your account with the highest level of authentication.

Check if making an account is right for you

If you don’t want to make an account, you can make a request as a guest user without one.

Consider:

  • If you plan on making multiple requests, having an account will help you keep track of your requests and responses.
  • You will need to secure your account using multi-factor authentication. To do this, you will need a smartphone that can download an authenticator app, or download an authenticator app to your desktop device.

Find out which institutions are available

We are piloting an update to the ATIP Online system with a limited number of institutions. Rest assured more institutions will be available soon as we move to full production.

Create your secure account if you are making a request with one of these institutions:

  1. Crown-Indigenous Relations and Northern Affairs Canada
  2. Finance Canada
  3. Health Canada
  4. Indigenous Services Canada
  5. Office of the Information Commissioner
  6. Office of the Privacy Commissioner
  7. Public Health Agency of Canada
  8. Shared Services Canada
  9. Treasury Board of Canada Secretariat
  10. Veterans Affairs Canada

How to create an ATIP Online account

Step 1: Sign in with Sign-in Canada

Your first factor of authentication is offered through Sign-in Canada, the Government of Canada’s online authentication service.

  1. If you already have an account, you will be prompted to sign-in using your GCKey or your banking credentials.
  2. If you do not have an account, you will need to create an account with Sign-In Canada.

Once you are signed-in, you will be prompted to secure your account.

Step 2: Secure your account

We use multi-factor authentication to secure your account.

About multi-factor authentication

Multi-factor authentication (MFA) is a way to confirm users by using a combination of two different factors:

  1. something they know (for example, a password)
  2. something they have (for example, a physical object)

Think of it like a locked door that needs both a key and a keypad code to open – someone pretending to be you might get the keypad code but without the key in your pocket the door still won’t open. To register, you must download an authenticator app (free of charge) to your phone or tablet or desktop that generates a security code, also called “time-based one-time password” (TOTP).

Once the app is installed, you will be prompted to scan a QR code through the authenticator app, or you can choose to manually enter a code provided on the screen. The authenticator app will automatically scan the QR code and add the ATIP Online account and prompt you to enter a six-digit code to continue the registration of the MFA process.

The code changes every thirty seconds and your ATIP Online account will only ever accept the code generated from that app on that device – that’s what makes it like a physical key that can’t be duplicated by someone pretending to be you online.

Step 3: Fill in your contact details

Once you have secured your account, you will be prompted to complete your account profile for ATIP Online, and be asked to provide:

  • your name
  • address
  • phone number
  • email address
  • etc.

Step 4: Confirm your account

Once you have signed up, you will receive an email to confirm your account. Remember to check your spam folders if you do not receive an email within a couple of hours. 

With your account confirmed, you will be taken to your account dashboard where you can begin to make a request. This completes your account set-up

Create your account
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