Create a secure ATIP Online account
Make an account to get your reply online New
Creating an ATIP Online account offers you the ability to:
- have your profile details entered automatically for every request
- view, manage and track your requests made through the service
- obtain status updates and notifications when your request is actioned
- get your reply and response package delivered securely to your online account
We take the security of your personal information very seriously. We suggest you secure your account with the highest level of authentication available (passkey).
Check if making an account is right for you
If you don’t want to make an account, you can make a request as a guest user without one.
Consider:
- If you plan on making multiple requests, having an account will help you keep track of your requests and responses.
How to create an ATIP Online account
Step 1: Create a CanadaLogin credential
Your ATIP Online account will be protected using CanadaLogin, the Government of Canada’s online authentication service.
- If you already have a CanadaLogin you created to access a different Government of Canada service, you may sign-in with it.
- If you do not have an account, you will need to create one.
- You will be asked to provide a valid email address, use that email to provide a code and create a password.
Once you are signed-in, you will be prompted to secure your account.
Step 2: Secure your account
CanadaLogin uses multi-factor authentication to secure your account.
You will be asked to choose a 2-step verification method, either:
- Passkey (more secure) – use your device’s fingerprint, face recognition of screen lock code to sign in
- Text message (SMS) – receive one-time codes to your mobile phone
- Voice call – receive one-time codes to your mobile phone, landline or soft phone
About multi-factor authentication
Multi-factor authentication (MFA) is a way to confirm it’s you by using a combination of two different factors:
- something they know (for example, a password)
- something they have (for example, a physical object)
Think of it like a locked door that needs both a key and a keypad code to open – someone pretending to be you might get the keypad code but without the key in your pocket the door still won’t open.
Step 3: Fill in your contact details
Once you have secured your account, you will be prompted to complete your account profile for ATIP Online, and be asked to provide:
- your name
- address
- phone number
- email address
- etc.
Step 4: Confirm your account
Once you have signed up, you will receive an email to confirm your account. Remember to check your spam folders if you do not receive an email within a couple of hours.
With your account confirmed, you will be taken to your account dashboard where you can begin to make a request. This completes your account set-up