Preparing for the new Public Service Dental Care Plan contract (effective November 1, 2024)
Canada Life was awarded a new contract to administer both the Public Service Dental Care Plan (PSDCP) and the Pensioners’ Dental Services Plan (PDSP), following an open and competitive procurement process.
This new contract comes into effect on November 1, 2024.
Find out what PSDCP members need to know about the new contract with Canada Life by checking this page regularly for updates.
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What to expect
Canada Life will complete positive enrolment on your behalf
The new contract with Canada Life requires mandatory positive enrolment.
You may have already completed positive enrolment for the Public Service Health Care Plan but benefit plans under the Government of Canada are separate and governed by different rules.
As such, positive enrolment must be completed and maintained separately on all benefit plans. To facilitate the member experience, Canada Life will be completing positive enrolment for as many PSDCP members as possible.
Canada Life will be sending you either an email or mail confirmation notice between September and early October asking you to update (if needed) and validate your personal information. The electronic confirmation notice will include steps to access your new PSDCP benefit card and plan number. The paper confirmation notice will include a paper PSDCP benefit card.
If you are a current PSDCP member or new employee of the public service and do not receive a confirmation notice from Canada Life by early October, this means that Canada Life could not complete positive enrolment on your behalf. You will need to complete positive enrolment on your own.
How current and new PSDCP members can complete positive enrolment
You will need your certificate number to complete positive enrolment. Your certificate number can be found in your pay system or from the Pay Centre or your departmental compensations services.
To complete positive enrolment:
- Online - through the PSDCP Member Services website. You will need to enter your certificate number, last name and date of birth to begin the process.
- By paper - download and print a PSDCP Positive Enrolment Form. Once the form is completed, mail it to the address on the form. You can also call the PSDCP Member Contact Centre to request a paper form by mail, you will receive it within 2-3 business days.
What’s next
To ensure that there is no interruption in processing your dental claims November 1, 2024, you must ensure that your positive enrolment information is accurate and complete.
Additional information
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