About the new dental care contract
Information for members of the Public Service Dental Care Plan (PSDCP) and the Pensioners’ Dental Services Plan (PDSP) about the new dental care contract and plan administrator.
On this page:
Canada Life is the new administrator
On , the Government of Canada announced that the Canada Life Assurance Company (Canada Life) was awarded the Administrative Services Only (ASO) contract for the PSDCP and PDSP.
An ASO contract means the Government of Canada funds its own employee benefit plans but hires a third-party administrator, often an insurance company, to perform administrative services such as the processing and reimbursing of claims. The contract award for the dental plans was the outcome of a competitive procurement process led by Public Services and Procurement Canada (PSPC).
As of , following a transition period, Canada Life began processing claims for the PSDCP and PDSP under the new contract.
Improvements and changes to benefits
The new contract awarded to Canada Life only changed who administers and processes claims for the PSDCP and PDSP. Changes to dental benefits under the PSDCP are made following negotiations between the employer and the Boards of Management. These Boards are the National Joint Council Board, Public Service Alliance of Canada Board, Canadian Armed Forces Board and the Royal Canadian Mounted Police Board. The PDSP benefits are established by the Government of Canada.
Please consult the PSDCP Member Booklet for active members or the PDSP Member Booklet for retired members to learn more.
Objective of the new contract
The objective of the new contract is for Canada Life to provide members with claims processing and payment services. The new contract offers the following services for up to 14 years:
- claims processing and payment services
- membership management services
- provider registration and management services
- audit and claim verification
- reporting services
- member communication and information services
- provider communication and information services
- financial management and controls services
- quality assurance program
- strategic review and advice services
- contribution remittance services
The contract ensures services are accessible and in compliance with official languages as well as privacy and security and supports the Government of Canada’s policy goals on green procurement, digitization, Indigenous commitments, and diversity and inclusion.
Procurement process
The new administrator for the dental plans was selected through an open, fair and transparent competitive procurement process led by PSPC. This process sought industry feedback on the Government of Canada’s requirements for the administration of the PSDCP and PDSP. Following the procurement process, a Request For Proposal (RFP) inviting industry to submit formal bids was published on Canada Buys. Each bid was reviewed by subject matter experts and scored on the RFP criteria.
Why the administrator changed
The Government of Canada is the sponsor of the PSDCP and PDSP and competitively retenders the ASO contract as part of the continuous life cycle of a public service benefit plan. This process helps to ensure that services for members remain modern and competitive.
More information about your benefits
Contact
Page details
- Date modified: