Assessing board effectiveness

Issued By: Treasury Board Secretariat
Contact Information: Governance Directorate
Tel: (613) 954-3937
Email: gd-dg@tbs-sct.gc.ca
Approval / Last update: July 2008
Section C – Functioning of an Effective Board

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This document is intended as advice or guidance, and as a source of considerations and resource materials on the subject of assessing board effectiveness. The document does not constitute a Crown corporation legal or policy requirement nor does it establish monitoring obligations on the part of Treasury Board Secretariat.

Executive Summary: Assessing Board Effectiveness

Crown corporations are encouraged to ensure regular assessment of their boards and board members.

For a corporation to be successful and to ensure its board of directors has sufficient capacity/skills to provide necessary strategic guidance, boards of directors should be regularly evaluated. An effective board of directors ensures that the corporation meets all of its professional expectations, including maintaining its relationship with the responsible Minister and ensuring successful corporation management. Regular assessment of boards helps to ensure that the standards of the board are maintained and the corporation is capable of ensuring long-term viability and credibility.

Board members can be assessed on their knowledge base, ability, and commitment to fulfilling their responsibilities. This includes a solid understanding of their responsibilities under all relevant legislation, the expectations of the Government of Canada, and the environment in which the corporation functions. As well, board members can be assessed on the fulfillment of their responsibilities for the stewardship of the corporation and on whether they act in the best interests of the corporation and promote the highest standards of corporate governance.

Best practices suggests that a board assessment process should have four elements. First, the commitment of all individual directors to participate ensures there is a shared understanding and acceptance of the benefits of the evaluation. Secondly, a well thought-out systematic process ensures that there is a clear timeline and useful evaluation. Thirdly, specific, appropriately-chosen instruments ensure that the resulting information is valid, and the evaluation is efficient and accurate. Finally, follow-up after the assessment ensures that any identified areas of concern have been addressed and that evaluation information reaches the correct individuals.

The individual directors’ evaluations are considered personal information. As such, access to the evaluation reports of individual directors should be limited to the respective directors and those with a legitimate need to know.

The nature of the assessment process for board of directors varies widely and Crown corporations should choose the most appropriate methodology to suit their operations. A best practice is to have the Chair of the board choose the assessment process, with the support of the other board members. Utilizing a mixture of different assessment processes or varying them on a regular basis, is likely to provide a more detailed and accurate view of how well the board is functioning.

1.0 Introduction

All parent Crown corporations and any wholly-owned subsidiaries that have been directed to report as if they were parent Crown corporations are encouraged to engage in a regular assessment program of the corporation’s board and its members.

The purpose of this document is to provide an overview of the possible processes/methodologies for assessing the effectiveness of boards and individual directors of Crown corporations, as well as providing a list of possible instruments that could be used for this purpose.

2.0 Background

Assessment is a general term that embraces all methods used to judge the performance of an individual, group or organization. An assessment process may be undertaken by an organization for many reasons, including for developmental purposes or as a method for determining monetary compensation for individual employees.

A well-managed regular assessmentFootnote 1 program of a Crown corporation board and its members is a good corporate governance practice, in that it enables identification of areas for improvement and can thus be used as a development tool. A regular assessment process ensures the board and its individual directors examine existing structures and processes, identifying successful practices to be retained and providing the opportunity for discussion about areas for ongoing improvement.

The Review of the Governance Framework for Canada’s Crown Corporations measure #12 outlines the aspiration that federal Crown corporations will establish and implement a regular process for assessing boards of directors and individual directors:

Measure #12 of the Review of the Governance Framework for Canada’s Crown Corporations – Meeting the Expectations of Canadians states:

Measure # 12: Consistent with good governance practices, the government will ask boards of directors to establish regular assessments of their effectiveness and the contribution of individual directors as a self-development tool. The assessment of the board as a whole will be communicated by the Chair of the board to the appropriate Minister.

3.0 Characteristics of Effective Boards of Directors

Effective Crown corporation boards and member directors exhibit the following characteristics:

Board Composition:

  • Comprised of individuals with the necessary knowledge, ability and commitment to fulfill their responsibilities.

Knowledgeable About:

  • The corporation and its business, strategic plans and operations;
  • General structures and processes of the Government of Canada;
  • Responsibilities under law, in particular, the Financial Administration Act (FAA)Footnote 2 and the corporation’s constituent statute;
  • Expectations of the government;
  • Best practices in the organization and management of Boards;
  • The Crown corporation’s Code of Conduct and the Conflict of Interest Act; and
  • Issues that may affect the corporation, including its sector of operations, clientele, market, public environment, competitors.

Responsibilities Fulfilled:

  • Comply with applicable legislation, Part X of the FAA, any regulations issued pursuant to Part X of the FAA, the Crown corporation’s charter, the by-laws and any directive given to the Crown corporationFootnote 3;
  • Where applicable, comply with the Crown corporation’s enabling statute or any other specific statutes relevant to the corporation;
  • Keep abreast of the Crown corporation’s public policy objectives and their impact on the corporation;
  • Ensure independence from management is maintained;
  • Ensure adequate training and education is sought out;
  • Ensure the highest ethical standards of integrity and probity are upheld;
  • Ensure a high level of personal integrity in all dealings with, and on behalf of, the corporation, including ongoing responsibility to disclose conflict of interest;
  • Accountable to the responsible Minister for the stewardship of the corporation; and
  • Support effective relationships with the responsible Minister and his/her portfolio department.

Conduct:

  • Act honestly and in good faith with a view to the best interests of the Crown corporation;
  • Exercise the care, diligence and skill that a reasonably prudent person would exercise in comparable circumstances; and
  • Promote the highest standards of corporate governance and seek compliance with the provisions of the Code (of conduct) whenever possible.

Instruments chosen to undertake an assessment of the effectiveness of boards and individual directors should capture to what extent the board and its members meet or exceed the above characteristics.

In addition, board assessment processes also offer the opportunity to gauge board satisfaction with the operation of the board (e.g., number of meetings, discussions, quality of equipment, attendance, interactions with senior management etc).

4.0 Essential Elements of a Board Assessment Process

Best practice for the effective assessment of boards and individual directors includes four important elements:

Commitment on the part of individual directors to participate

A thorough assessment process requires time and directors are busy individuals. For an assessment to be more than an act of checking boxes, it is important to have a commitment on the part of individual directors to actively and objectively participate throughout the process. It is a best practice for the chair of the board to hold a round table discussion with directors before initiating the assessment process, to ensure there is a shared understanding and acceptance of the potential benefits of either (or both) the board and individual director assessments.

A well thought-out, systemic process

To be useful as a means for board improvement, an assessment process takes careful planning. Assessors need to establish a clear timeline for assessment and ensure participants are aware of and understand the steps in which they will participate. The assessment process can also provide an opportunity for board members to express their level of satisfaction with the operation of the board (e.g. number of meetings, equipment utilized, attendance, communications and interactions with senior management).

A few basic dimensions to be considered when planning a process for assessing the effectiveness of boards and individual directors are: internal versus external assessment; qualitative versus quantitative assessment measures; and peer versus self-assessment (see Annexes for details). Assessment instruments can be utilized in isolation or combined for a wider evaluation scope and a more fulsome evaluation.

Many private sector organizations make use of an Assessment Committee that is given the mandate and responsibility to plan and implement the assessment process. Such a committee helps to ensure: directors understand and are committed to the assessment process; a well thought-out, systemic process is in place; each assessment phase is completed; peer-assessment results are compiled anonymously and disseminated to individual directors; a follow-up process is initiated; and actions are undertaken to address any areas needing improvement.

Due to the small size of many Crown corporation boards, utilizing a committee composed of board members to direct the assessment process could potentially result in confidentiality issues. Without careful planning, committee members could come into contact with assessment information focused specifically on individual directors. Confidentiality issues can be avoided through establishing processes that allow for the anonymous compilation and dissemination of peer and individual assessment results. The Chair of the board is often given the role of compiling peer and individual assessment results and disseminating them to individual board members. In addition, Crown corporations can also utilize an external consultant to compile individual and peer results, or an online survey application that allows for the anonymous submission of assessment materials.

Specific, appropriately-chosen instruments

Careful choice and design of assessment instruments will be important in ensuring the resulting information is valid for assessing and enhancing board effectiveness. The instruments chosen should provide adequate opportunity to judge the strengths and weaknesses of the board and its individual directors, without assessment becoming a burdensome process.

There are various types of instruments available for measuring the effectiveness of boards and individual directors and each has its advantages and disadvantages (see Annex B). Due to the varied nature of Crown corporations, assessment instruments may need to be tailored to adequately assess the effectiveness of the particular board and its directors.

Checklists and round table discussions of the board in general provide a good starting point for the assessment process by helping directors to re-examine the general structures, roles and responsibilities of the board and their own roles within it. Peer-assessments and self-assessments of individual directors can follow to provide the advantage of multiple viewpoints and a broader assessment scope.

For a list of instruments for assessing boards and individual directors please refer to Annex C.

Follow-up

Assessment plans normally also include a well-defined follow-up process as an ongoing means for appraising performance. An example of a basic follow-up procedure could be the repeat administration of an assessment tool to verify whether any identified areas of concern have been addressed.

An important part of the follow-up stage is ensuring the information garnered from the assessment process reaches the correct individuals. Results from peer-assessments, submitted anonymously to the assessment committee, chair or an external consultant, can be amalgamated for each individual, with directors each receiving a copy of the reports assessing them. The chair and/or the assessment committee can then retain a copy of each individual director’s report to use as a development tool for helping plan future director training. The chair of the board is responsible for communicating the assessment of the board as a whole, to the appropriate Minister.

5.0 Access to Individual Director Evaluations

The individual directors’ evaluations are considered personal information. As such, access to the evaluation reports of individual directors should be limited to the respective directors and those with a legitimate need to know in accordance with the provisions of the Privacy Act.

Annex A – Possible Assessment Approaches

When planning an assessment process and selecting instruments for assessing the effectiveness of boards and individual directors there are a wide variety of possible approaches that a Crown corporation can consider:

Possible Assessment Approaches
Dimension Advantages Disadvantages

External Assessment:

An assessment of the quality of performance of an organization (or its individual members) carried out by experts who are not connected to the organization being evaluated.

More objective assessment

Advanced assessment experience, tools

Less knowledge about corporation, board

More expensive

Internal Assessment:

An assessment of the quality of performance of an organization (or its individual members) carried out by individuals within and connected to the organization that is being assessed.

Knowledgeable about corporation, board

Less costly than engaging external assessor

Often limited assessment experience

May be less objective than outside assessor

Qualitative Assessment:Footnote 4

Analysis involving the interpretation of “subjective” measures that do not lend themselves to quantitative, numerical measures. Qualitative measurement is generally used to obtain responses in a narrative form.

May provide richer, deeper answers

Somewhat time consuming to complete

Harder to compile results

Quantitative Assessment:

The use of numerical and statistical techniques rather than the analysis of “subjective” measures of behaviour. Quantitative measurement is generally used to obtain responses in a numerical form.

Quick to complete

Easy to compile answers

Standardized questions

Less depth to answers

May miss important information not captured by questions

Self Assessment:

Process of critically reviewing the quality of one’s own performance; examining one’s own work in a reflective manner to identify strengths and weaknesses.

Enables individual directors to re-examine board/individual performance, mandate, roles responsibilities etc.

Offers only one perspective

Individual reporting bias

Peer Assessment:

A process in which individuals provide feedback on the amount, quality or success of the performance of peers of similar status (i.e. colleagues assessing each other).

Chance to assess peers

Multiple viewpoints

Discomfort of assessing peers

Newer board members may have lack of information on peers, their roles

Annex B – Comparison of Possible Assessment Instruments

Comparison of Possible Assessment Instruments
Tools Advantages Disadvantages
Checklists
  • Good starting point, provides a quick overview
  • Inexpensive and quick
  • Can be self-administered
  • Board or individual directors assessment
  • Do not provide in-depth assessment.

Standardized Questionnaires

Yes/No

Grading (Using preset scale)

  • Standardized questions result in easily compiled results.
  • Can provide self or peer assessment
  • Can offer board or individual director assessment
  • Relatively inexpensive and quick
  • Avoids pressure of face-to-face interviews
  • Standardized questions may result in missing important information
  • No opportunity to elaborate on answers
Short/Long Answer Questionnaire
  • Can be utilized to assess board or individual directors
  • Can provide self or peer assessment
  • Avoids pressure of face-to-face interviews
  • Provides scope for more candid answers
  • Harder to compile results
  • More time consuming
  • Requires committee or consultant to compile results

Interviews

Informal: (discussion with Chair or assessment committee)

Formal: (Interview with consultant or committee)

  • May result in richer answers due to ability to ask follow-up questions, clarify answers
  • Ability to elaborate on answers
  • Can be utilized to assess board or individual directors
  • Self or peer assessment
  • Answers may be compiled, given to individual directors anonymously
  • Discomfort assessing peers
  • May result in less candid answers
  • Time consuming
  • Harder to compile results
  • Results depend on experience of interviewer
Round-Table Discussions/ Work Sessions
  • Often results in richer answers due to ability to ask questions, clarify answers, brainstorm
  • Group involvement increases accountability to act on results of assessment
  • Requires committee or consultant to compile results
Assessment Committees
  • Committees knowledgeable about the corporation, board
  • Internal process increases accountability requirement to act on results
  • Can provide board or individual director assessment
  • Committee members may have no assessment experience
  • Discretion issues of peer assessments.

Annex C – Available External Resources

General Resources on Assessing Board Effectiveness

Checklists

  • Agency Self-Assessment Tool. British Columbia Ministry of Finance.
  • A Board Evaluation – Quick Assessment. Source: Abaris Consulting Inc.
  • Board Effectiveness Checklist. Source: Boardroom Metrics Website.
  • Governance Information Check-Up. Source: Governance Information: Strategies for Success, Canadian Comprehensive Audit Foundation, 1996.
  • Governance information Environmental Assessment. Source: Governance Information: Strategies for Success, Canadian Comprehensive Audit Foundation, 1996.

Questionnaires

Round Table / Work Session

  • Board Evaluation: Facilitated Work Session. Source: Boardroom Metrics Website.

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