Digital literacy
GC Digital Competencies: Digital literacy
Use and understand the power of modern tools, technologies and approaches to improve productivity, collaboration and creativity.
How you can demonstrate digital literacy
You can demonstrate digital literacy at work through various actions and behaviours, including the following examples:
- understanding the basics: continue learning to use basic technology tools, such as the Microsoft Office Suite and Microsoft 365 apps, to effectively perform daily tasks
- experimentation: explore and experiment with new digital tools, technologies, frameworks and features to determine how they can apply in your work for improved results and productivity
- collaboration using digital tools: use note-taking applications such as OneNote, transcription services and collaborative platforms such as GCXchange, GCconnex, GCcollab, GCwiki and Microsoft Teams to make communication, collaboration and documentation easier and more effective
- digital content creation: create and edit documents, presentations and spreadsheets with digital tools such as Microsoft Word, PowerPoint or Excel, using features such as spell check, grammar suggestions and design editors to improve content quality and accessibility and speed up production
- solving technical problems: address basic technical issues based on training received from the organization and know where to go to refresh knowledge or get guidance to maintain workflow continuity
- seeking technical support: seek expert support to troubleshoot complex technical issues and learn to use advanced troubleshooting tools to resolve problems promptly
- navigation and research: search for reliable, validated sources, such as government-approved websites, to find the latest work-related information and trends, ensuring that information synthesis is robust
- managing information: use tools such as SharePoint and GCdocs to organize and manage important information, ensuring that it is accessible, compliant with departmental policies and secure
- learning and development: proactively apply GC digital policies and frameworks to enhance digital tools and processes, saving time, reducing effort and achieving effective results
If you are a leader, you can:
- embed learning about modern tools into team plans and routines so digital readiness grows consistently over time
- assess whether new tools improve outcomes and decide whether to advance, adjust or stop their use
- enable learning opportunities so team members can build digital skills they need at the right pace and level
- engage digital leaders and experts to stay up to date and shape transitions toward stronger services and ways of working
- encourage teams to identify opportunities to improve how they use modern tools and bring forward ideas that advance inclusive and sustainable digital practices
How you can help
This is a work in progress, and we will continue to improve it based on your feedback.
Share your thoughts and suggestions by email at icommunity-icollectivite@tbs-sct.gc.ca.