National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating our constituents. We are independent of the military chain of command and civilian management.
- We provide educational information.
- We address individual complaints and make recommendations to the DND and the CAF.
- We address systemic issues and make recommendations to the Minister.
Office closure
The office will be closed on 30 September 2026.
On that day, we will not monitor our live chat, phone lines, or emails. We will open again on 1 October 2026, and will respond to your messages as soon as possible.
Contact us
We are ready to help.
- Call us toll-free at 1-888-828-3626
- TTY: 1-833-341-5071
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Request a presentation
- Email for help or questions about your situation
- General office inquiries (non-case related)
- Email media relations
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Mailing address
Office of the Ombudsman
100 Metcalfe Street 12th Floor
Ottawa, Ontario
K1P 5M1 - Take our website survey
Review our educational information
Better understand the CAF and the DND policies and guidelines and how they affect you.
Find our publications
Our reports and letters document our investigations, recommendations and the progress on both systemic and individual investigations. We also release an Annual Report of our work.
Ask a question or make a complaint
Prepare to make the most of your contact with our office, whether you have a question or want to make a complaint.
Discover our office
Discover more about our Ombud, our office and what else we do.
