National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating our constituents. We are independent of the military chain of command and civilian management.
- We provide educational information.
- We address individual complaints and make recommendations to the DND and the CAF.
- We address systemic issues and make recommendations to the Minister.
We publish letters to and from the Ombudsman. These letters help provide context for the issues in which we are involved.
Office closure:
The Office will be closed on 13 October 2025.
On that day, we will not monitor our live chat, phone lines, or emails. We will open again on 14 October 2025, and will respond to your messages as soon as possible.
Booking tool unavailable
Please be advised that due to technical issues, the online booking tool is currently unavailable.
If you have made a booking since 1 July, please contact 1-888-828-3626 to confirm that it was received.
We apologize for this inconvenience and thank you for your patience during this time.
Follow:
Contact us
We are ready to help.
- Call us toll-free at 1-888-828-3626
- TTY: 1-833-341-5071
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Book a phone call with an agent
- Request a presentation to learn how we can help your organization
- Email an agent for information or assistance
- Email for general office inquiries
- Email media relations
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Mailing address
Office of the Ombudsman
100 Metcalfe Street 12th Floor
Ottawa, Ontario
K1P 5M1
Review our educational information
Better understand the CAF and the DND policies and guidelines and how they affect you.
Find our publications
Our reports and letters document our investigations, recommendations and the progress on both systemic and individual investigations. We also release an Annual Report of our work.
Ask a question or make a complaint
Prepare to make the most of your contact with our office, whether you have a question or want to make a complaint.
Discover our office
Discover more about our Ombud, our office and what else we do.
