Update your personal information with the CRA – Change your address
If you move, let the CRA know your new address as soon as possible.
Your updated address will allow the CRA to properly validate your identity when you call, and will help to ensure that you receive your payments and correspondence.
Ways to update your address
Online
Processing time: Immediate
Changing your address online using your CRA account is the fastest method. Your address is updated immediately after you submit the change, with no wait time.
- Sign in to your CRA account
- Select your Individual account to access My Account
- Select Profile
- Go to Contact information
- Select Edit
- Update your address
If you cannot sign in to your CRA account
If your phone number has changed and you cannot receive your multi-factor authentication (MFA) passcode to sign in, you will have to update your information by phone.
For more help with your CRA account, go to: Help with using your CRA account
Make a change for someone else
To change an address online for someone else, including a spouse or family member, you must be their legal representative and use Represent a Client in your CRA account.
By phone
Processing time: Same day
Information you will need before you call
- Your social insurance number
- Your full name and date of birth
- Your complete address
- An assessed return, notice of assessment, other tax document, or be signed in to your CRA account
Calling on behalf of someone else
You can only call on behalf of someone else in the following 2 situations:
-
The person is present on the call to verify their identity in English or French and can provide verbal authorization for you to speak for them
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You are the person's legal representative with full legal authority to speak for them
For details: Authorize a representative
Phone number
All of Canada and United States except Yukon, Northwest Territories and
Nunavut, see below for specified numbers 1-800-959-8281 (opens up phone application)
To speak with a live service agent
Use an alternative phone number if you live in a Canadian territory, are outside of Canada or the U.S., or use assistive technology.
Live service agents
Service agents are available to help with your tax and benefit questions.
- Wait times
-
Wait time: Wait times are Not availableUpdated: Wait times are not available -- ET
- Hours
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
-
Yukon, Northwest Territories and Nunavut residents
1-866-426-1527 (opens up phone application)
Only use this number if your area code is 867. If your area code is something else, call the general number at 1-800-959-8281.
Service hours for 1-866-426-1527 are the same as those mentioned above for live service agents. You will be connected almost immediately.
-
Located outside of Canada and the U.S.
1-613-940-8495 (opens up phone application)
The CRA only accepts collect calls made through a phone operator. Once your call is connected, you might hear a beep and experience a short delay.
Wait times and service hours are the same as those mentioned above for live service agents.
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TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
-
Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
By mail
Processing time: 4 to 6 weeks after we receive your documents
Follow these steps to change your address by mail:
- Complete Form RC325, Address and Telephone Number Change Request
- Mail the completed form to the address on the form
Make a change for someone else
To change the address of another individual, such as your spouse or common-law partner, you must be their legal representative. The form must be completed along with the name of the legal representative clearly mentioned with a signature.
On your tax return
Processing time:
- Updated at the same time that your return is processed when you file a return electronically
- Approximately 8 weeks after receiving your paper return
You can change your address when you file your tax return in one of the following ways:
- On your paper return
- On your return filed electronically through a tax preparer or authorized service provider using EFILE
You cannot change your address when using NETFILE to file your return.
However, you should not wait for tax filing season to update your information. In some cases, identification changes could have a direct impact on your eligibility for benefits.
If you have moved
You may be eligible to claim some of your moving expenses.
Change your address with other government departments
You need to contact each government department that provides services to you to give them your new information.
The CRA will not share your change of address or other personal information with other government departments.
Change an address with a different department or agency
Update other information
Change your other personal details with the CRA, including your phone number or email address.