ArriveCAN: Contact us

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, personal finance data, and medical or work history. Any such information will be deleted from our reply.

The personal information you provide in relation to technical or registration assistance, or general inquiries for Advance CBSA Declaration in ArriveCAN is protected under the Privacy Act.

How your information is used and disclosed

The information you provide may be used and disclosed to address technical or registration issues, or general inquiries for Advance CBSA Declaration. For these purposes, the personal information may be used by and/or disclosed to employees and the Canada Border Services Agency as well as other government institutions. The personal information may also be used for policy analysis, research, program evaluation or quality assurance purposes.

In other limited and specific circumstances, personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.

Your rights under the Privacy Act

In addition to protecting personal information, there is a right to request access to and request correction of one’s own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.