Advance Declaration and ArriveCAN: Contact us

Before you contact us, please review the help topics.

We can help with:

  • general questions about Advance Declaration in ArriveCAN
  • basic problem solving
  • guiding you through Advance Declaration in ArriveCAN

Hours of operation

7 am to 7 pm ET, Monday to Friday.

Closed on statutory holidays and weekends.

Contact information

Services are offered in English and French.

  • Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)
  • Teletypewriter (TTY): 1-866-335-3237 (Canada and U.S. only)
  • Outside Canada or the U.S.: 1-204-983-3500 or 1-506-636-5064 (long distance charges apply)

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