Questions and comments form

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For specific questions about your file or application

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Files and applications

Case specific enquiries about your file or application must be directed to the program at the relevant Government of Canada contacts.

Service hours

Emails are answered from Monday to Friday, 8:00 am to 8:00 pm (Eastern Standard Time).

Wait time

Our delay to answer is approximately 3 days.

Don’t include personal information (telephone, email, SIN, financial, medical, or work details) in the Questions and comments form.


Privacy notice

In order to respond to your enquiry, the Government of Canada will need to collect a limited amount of information (such as your email address).

The information you provide is collected and stored in the Personal Information Bank entitled Public Communications (PSU 914). It may also be used for policy analysis, research and/or evaluation purposes. Your personal information is collected and administered under the authority of the Privacy Act and other applicable laws. You have the right to access your personal information. For more information on this, see Information about programs and information holdings .

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