Contact Old Age Security

Information about the Old Age Security Program

Online

You can complete the following tasks online:

By phone

You can complete the following tasks by calling:

  • Request assistance to locate or download applications online
  • Confirm status of application
  • Apply or update direct deposit
  • Request benefit letters, statutory declarations, personal access codes and tax slips
  • Input or cancel voluntary tax withholds
  • Report when a payment was not received to open an investigation and receive a duplicate
  • Cancel benefits in the case of death

To be identified you will need to provide your Social Insurance Number.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
Outside Canada and the United States: 1-613-957-1954 (Collect calls are accepted)
The hours of operation are 8:30 a.m. to 4:30 p.m. EST, Monday to Friday.

By mail

You can complete the following tasks by mail:

  • Apply for OAS and include certified true copies
  • Consent to communicate information to an authorized person
  • Change or update personal information or direct deposit
  • Request various OAS documents including:
    • Guaranteed income supplement application
    • Allowance for the Survivor benefits application
    • Statutory declarations
    • Personal access codes and T4’s
  • Request an OAS estimate
  • Request or cancel voluntary tax withholds
  • Cancel benefits in the case of death

Within Canada, send your documents to the nearest Service Canada Office.

For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In person

You can complete the following tasks at a Service Canada office:

To access information on your specific file visit My Service Canada Account

Find a Service Canada office near you

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