Contact Old Age Security
Service changes due to COVID-19
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance (EI)
- Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
- Social Insurance Numbers (SIN)
- immediate request for a Passport Service
- Veterans Affairs Canada Services
We will call you back within 2 business days.
You can complete the following tasks online:
- download various Old Age Security forms
- access the Canadian Retirement Income Calculator
- request an access code for My Service Canada Account
- use My Service Canada Account to:
- change your direct deposit information
- change your address and telephone number(s)
- print tax slips
- view, start, change or stop your voluntary federal income tax deduction
- view or request the child-rearing provision
- give consent for someone to communicate with Service Canada about your Canada Pension Plan (CPP) or Old Age Security (OAS) account
- view the status of your application for CPP or OAS benefits
- view details and print an official proof of payment report of your CPP and OAS benefits
Service Canada offers an automated telephone service that provides general information about Old Age Security (OAS) and the Guaranteed Income Supplement (GIS), Allowance and Allowance for the Survivor, including how to apply. It is available 24 hours a day, 7 days a week.
When you call, you can also use self-service options to:
- check your application status
- confirm your monthly payment amount and date
To get more information or make changes to your account, you may speak with an OAS representative during business hours.
To access information about your account, you will need to provide your Social Insurance Number (SIN) and other personal information.
Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 am to 4:30 pm Eastern time, Monday to Friday.
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of October 4, 2021.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
|Days||Average wait time|
|Monday October 4, 2021||18 minutes|
|Tuesday October 5, 2021||17 minutes|
|Wednesday October 6, 2021||12 minutes|
|Thursday October 7, 2021||1 minute|
|Friday October 8, 2021||6 minutes|
|Average wait time for the week of October 4, 2021||11 minutes|
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options or one of the telephone self-service options described above.
Weekly average wait times
|Weeks||Average wait time|
|The week of September 27 to October 1||12 minutes|
|The week of September 20 to 24||51 seconds|
|The week of September 13 to 17||7 minutes|
|The week of September 6 to 10||17 minutes|
Monthly average wait times
|Months||Average wait time|
|September 2021||10 minutes|
|August 2021||26 minutes|
|July 2021||31 minutes|
|June 2021||25 minutes|
|May 2021||13 minutes|
|April 2021||29 minutes|
You can complete the following tasks by mail:
- apply for OAS and include certified true copies
- consent to communicate information to an authorized person
- change or update personal information or direct deposit
- request various OAS documents including:
- GIS application
- Allowance for the Survivor benefits application
- statutory declarations
- personal access codes and T4’s
- request an OAS estimate
- request or cancel voluntary tax withholds
- cancel benefits in the case of death
You can complete the following tasks at a Service Canada office:
- submit supporting documents
- use the telephone language interpretation service
To access information on your specific file visit My Service Canada Account
Protecting your information
You now need to show ID and answer verification questions at Service Canada Centres to access your file.
To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.
Examples of accepted ID include:
- One of the following:
- a passport (Canadian or foreign) or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- a provincial or territorial ID card or drivers license
- or 2 of the following:
- a birth certificate (provincial or territorial)
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other government-issued ID
No ID is required to ask about our programs or services.
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