Information about Programs and Information Holdings: Sources of Federal Government and Employee Information 2020 to 2021
Information about programs and information holdings: Sources of Federal Government and employee information 2020 to 2021 [PDF - 1.01 MB]
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On this page
- General information
- Institutional core responsibilities, programs and activities
- Classes of personal information
- Additional information
- Reading room
- Regional offices
- Detailed content, institution specific classes of records (CoR) and personal information banks (PIB)
- Standard classes of records
- Standard personal information banks
Information about programs and information holdings explains:
- ESDC programs and activities
- The information held by ESDC, including personal information under its control
Information about Programs and Information Holdings references the personal information of:
- Current and former employees of the government
The purpose of this document is to help them to find out which programs:
- May hold personal information about them
- To focus on when making a formal request under the Access to Information Act and Privacy Act
The Access to Information Act and the Privacy Act assign responsibility to the President of the Treasury Board (as the designated Minister) to administer these legislations.
The Department of Employment and Social Development Act (DESDA) describes the powers, duties and responsibilities of the:
- Minister of Employment and Social Development
- Minister of Labour
- Canada Employment Insurance Commission (CEIC)
The Department reports to Parliament through the Minister of ESDC.
Minister of Employment, Workforce Development and Disability Inclusion – The Honourable Carla Qualtrough
Minister of Families, Children and Social Development – The Honourable Ahmed Hussen
Minister of Labour – The Honourable Filomena Tassi
Minister of Seniors – The Honourable Deb Schulte
The mission of Employment and Social Development Canada (ESDC) is to:
- Build a stronger and more competitive Canada
- Support Canadians in making choices that help them live productive and rewarding lives
- Improve Canadians' quality of life
Mandate and role
ESDC delivers programs and services to every Canadian throughout their lives in a significant capacity. ESDC fulfills its mission by:
- Developing policies that ensure Canadians can use their talents, skills and resources to participate in learning, work and their community.
- Delivering programs that help Canadians move through life’s transitions from:
- School to work
- One job to another
- Unemployment to employment
- The workforce to retirement
- Providing income support to seniors, families with children and those unemployed due to job loss, illness or caregiving responsibilities.
- Helping Canadians with distinct needs such as Indigenous people, persons with disabilities, homeless people, travellers and recent immigrants.
- Ensuring labour relations stability by providing mediation services.
- Promoting a fair and healthy workplace by:
- Enforcing minimum working conditions
- Promoting decent work and employment equity
- Fostering respect for international labour standards
- Delivering programs and services on behalf of other departments and agencies.
Operating context: Conditions affecting our work
Each day, we provide important services to millions of Canadians. They expect easy to access and secure services that meet their needs online, through call centres, or in person.
With ESDC’s commitment to provide Canadians high quality and timely services, we are working hard to:
- Be responsive to current and future client needs
- Provide secure and easy-to-use digital services
- Work with stakeholders to offer integrated programs and services
We also need to improve data management to enhance service and also protect personal information.
ESDC is creating economic and social policies and programs to:
- Increase Canadians’ economic and social security
- Support and improve the well-being of families, children, seniors, workers, indigenous peoples and persons with disabilities
With our policies, we aim to help Canadians gain the skills and experience needed to obtain good quality jobs. We also support families, workers and seniors to get financial security and the quality of life they deserve.
Institutional core responsibilities, programs and activities
- Class of Records (CoRs)
- Personal Information Banks (PIBs)
1. Social development
- Increase inclusion and opportunities for participation of Canadians in their communities.
- Homelessness in Canada is prevented and reduced.
- Not-for-profit organizations, communities and other groups have an enhanced capacity to address a range of social issues such as the social inclusion of people with disabilities, the engagement of seniors, and support for children and families.
- Access to early learning and childcare is increased.
- Clients receive high quality, timely and efficient services that meet their needs.
- Homelessness Partnering Strategy
- Reaching Home
- Accessible Canada Initiative
- Social Development Partnerships Program
- New Horizon for Seniors Program
- Enabling Accessibility Fund
- Social Innovation / Social Finance
1.1 Homelessness Partnering Strategy
This program’s activities supported the implementation of effective and lasting community solutions to prevent and reduce homelessness throughout Canada. It was a community-based program that provided funding to communities and service providers in the form of grants and contributions. The Homelessness Partnering Strategy was replaced by Reaching Home on April 1, 2019.
1.2 Reaching Home
Reaching Home supports community-based responses to prevent and reduce homelessness across Canada. Communities and service providers receive grants and contributions funding to support services targeted to individuals, families and Indigenous peoples who are homeless or at imminent risk of homelessness in urban centres, rural communities and in the territories.
Outside of Quebec, federal funding is prioritized based on input from Community/Regional Advisory Boards, as communities are best placed to identify their needs. In Quebec, Reaching Home is administered through the Canada-Quebec Agreement that respects the jurisdiction and priorities of both governments.
Reaching Home Works with communities to develop and deliver data-driven system plans with clear outcomes. Communities are asked to report publicly on community-wide outcomes. The program also collects and analyzes national homelessness data and shares knowledge with communities, partners and stakeholders. Federally-funded projects and federal leadership that fosters transformation of the sector, together promote the prevention and reduction of homelessness in Canada.
The Government of Canada is one of many funding partners addressing homelessness. Performance indicators and expected results are impacted by multiple factors. The program is a transfer payment program with non-repayable grants and contributions. However, some repayment clauses are outlined in the Terms and Conditions.
Reaching Home replaced the Homelessness Partnering Strategy on April 1, 2019 and uses funding from the transfer payment under the same name. Note that the Surplus Federal Real Property for Homelessness Initiatives expired on March 31, 2019.
1.3 Accessible Canada Initiative
The Accessible Canada initiative supports a proactive approach to the identification, removal and prevention of barriers to accessibility, particularly through the implementation and ongoing administration of the Accessible Canada Act (ACA), along with the advancement of broader accessibility initiatives. This includes developing accessibility regulations under the Act; providing horizontal policy analysis and overall strategic direction to support the interpretation of the Act; collaborating with Statistics Canada to develop an Accessibility Data and Measurement Strategy to measure the Act’s outcomes; initiating Public Opinion Research (POR) to measure Canadian attitudes towards accessibility; leading stakeholder engagement to inform policy and regulatory development; supporting the implementation of new structures under the Act, such as the Chief Accessibility Officer and the Canadian Accessibility Standards Development Organization (CASDO); awareness activities to promote broader culture change outcomes and raise the profile of accessibility at the national level; providing expertise on accessibility to other areas under Federal Jurisdiction; and accessibility-focused grants and contributions, administered through the Social Development Partnerships Program-Disability.
1.4 Social Development Partnerships Program
The Social Development Partnerships Program (SDPP) is a grants and contributions program. It supports government of Canada priorities through investment in not-for-profit organizations that aim to improve the quality of life of persons with disabilities, children and families, Black Canadian communities, and other vulnerable populations facing physical, economic and social pressures. The program has an annual budget supporting two components: Disability and Children and Families.
Grants and contributions support communities, not-for-profit, and voluntary sector organizations in providing vulnerable Canadian populations with the tools and skills to respond to current and emerging social issues that they are facing, such as a limited ability to participate in the workplace or to contribute to their families and communities.
1.5 New Horizons for Seniors Program
The New Horizons for Seniors Program supports the Government of Canada’s overarching social goals to enhance the quality of life and promote the full participation of individuals in all aspects of Canadian society. In doing so, the program initiatives at the national, regional and community level address seniors’ issues through partnerships and the engagement and contributions of seniors themselves. The program’s design includes two streams: Community-based grants and Pan-Canadian grants and contributions.
Community-based grants address social challenges ‘on the ground’ and recognize communities as the focal point for program and service delivery. Funded projects are volunteer-based; supported by communities; inspired or led by seniors; and, address one or more of the five program objectives. Selected through annual calls for proposals, one-year Community-based projects are eligible to receive up to $25,000 in grant funding.
Pan-Canadian grants and contributions support innovative projects that create a significant impact in communities and invest in large initiatives that meet the growing social needs of seniors. Organizations can apply for projects up to five years in duration and up to $5M in funding under the pan-Canadian stream.
1.6 Enabling Accessibility Fund
Persons with disabilities often experience barriers to their participation and inclusion in daily activities. To support their participation in society, the Enabling Accessibility Fund (EAF) is taking concrete action to ensure greater accessibility and opportunities.
The EAF provides funding for eligible capital projects that increase accessibility and eliminate barriers for persons with disabilities in communities and workplaces creating more opportunities for them to participate in community activities, programs and services, or to access employment opportunities. Eligible recipients are not-for-profit, for-profit and Indigenous organizations, as well as municipal and territorial governments. They can apply for funding through periodic funding processes under three program components.
The small projects component supports small-scale construction, renovation or retrofit projects that increase accessibility in communities or workplaces.
The youth innovation component empowers youth to identify accessibility barriers within their communities and work with local organizations to find solutions to increase accessibility and safety in community spaces and workplaces.
The mid-sized projects component supports larger retrofit, renovation or construction projects of facilities or venues that house or will house programs and services geared towards addressing the social and/or labour market integration needs of persons with disabilities in a holistic manner.
1.7 Social Innovation and Social Finance Strategy
The Social Innovation and Social Finance (SI/SF) Strategy aims to strengthen the ability of communities to develop, finance and scale new solutions to persistent social and environmental challenges in Canada. The Investment Readiness Program (IRP) represents one of the first foundational elements in building a SI/SF Strategy for Canada. The IRP is a two-year grants and contributions program aimed at improving the ability of social purpose organizations to participate in the social finance market and the larger social innovation ecosystem.
Other foundational elements of the SI/SF Strategy include the proposed Social Finance Fund and Social Innovation Advisory Council expected to launch in 2020 to 2021.
2. Pensions and benefits
- Assist Canadians in maintaining income for retirement, and provide financial benefits to survivors, people with disabilities and their families.
- Seniors have income support for retirement
- People with disabilities and their families have financial support
- Clients receive high quality, timely and efficient services that meet their needs
- Old Age Security
- Canada Pension Plan
- Canada Disability Savings Program
- Universal Child Care Benefit
- Canadian Benefit for Parents of Young Victims of Crime
2.1 Old Age Security
The Old Age Security program is one of the main sources of retirement income for senior Canadians. Its objective is to ensure a minimum income for seniors and to contribute to their income replacement in retirement. The Old Age Security program is funded through federal tax revenues. The benefits payable under the Old Age Security program include the Old Age Security pension, the Guaranteed Income Supplement, and the Allowances. The Old Age Security Pension is a monthly payment to all Canadians aged 65 or older who meet the residence and legal status requirements. To be eligible for the pension, an individual must have resided in Canada for at least 10 years after the age of 18. A full pension is paid to seniors with at least 40 years of residence in Canada after the age of 18.
2.2 Canada Pension Plan
The Canada Pension Plan (CPP), a contributory social insurance program and is a key component of the Retirement Income System. It provides eligible contributors and their families with modest income replacement in the event of retirement, disability or death. It is funded by contributions from employees, employers, self-employed individuals, and revenue from investments. The retirement pension, the main benefit of CPP, is meant to replace 25% of career average pensionable earnings. Beginning in 2019, this amount will gradually increase to 33.33% as a result of the CPP Enhancement, with 40 years of contributions required to receive the full effects of the enhancement. The monthly pension amount depends on the age at which a beneficiary begins receiving it. To be eligible, at least one contribution to the Plan must have been made. Working beneficiaries can increase retirement income through the Post Retirement Benefit. The Canada Pension Plan also provides supplementary benefits.
2.3 Canada Pension Plan Disability Benefits
The Canada Pension Plan Disability (CPPD) pension and Post Retirement Disability benefit provide eligible contributors with partial income replacement in the event of severe and prolonged disability. The Plan also provides a one-time death benefit and a monthly survivor’s pension to the families of deceased eligible contributors. In addition, the Plan pays a monthly flat-rate children’s benefit for dependent children of the deceased and disabled contributors.
2.4 Canada Disability Savings Program
The Canada Disability Savings Grant is a limited matching grant up to $3,500 a year that the government deposits into a Registered Disability Savings Plan (RDSP) to match private contributions to the plan. Grants may be paid into a plan until the end of the calendar year in which the beneficiary turns 49 years old. The limit is $70,000 of grants over the beneficiary’s lifetime. In addition, the Government will deposit a Canada Disability Savings Bond of up to $1,000 a year into the RDSPs of low and modest-income Canadians. Bonds may be paid into a plan until the end of the calendar year in which the beneficiary turns 49 years old. The limit is $20,000 in bonds over the beneficiary’s lifetime. There is no annual RDSP contribution limit, but there is a maximum lifetime contribution limit of $200,000. No contributions are necessary to receive a bond.
The objective of the Canada Disability Savings Program is to encourage long-term savings to help ensure the financial security of people with severe and prolonged disabilities by providing Government of Canada incentives (grants and bonds) to open and contribute to an RDSP. The grant and bond respond to long-standing and ongoing needs identified by people with disabilities, their families, and organizations supporting them to reduce barriers to saving for the future.
2.5 Universal Child Care Benefit
The Universal Child Care Benefit is a statutory income benefit introduced in 2006 designed to assist Canadian families with young children by supporting their child care choices through direct financial support. The Universal Child Care Benefit was designed with the objective of supporting families in the choice of child care that best meets the needs of their family. Families receive up to $1,200 per year for each child under six, taxable in the hands of the lower income spouse. Families can use this monthly benefit to best address their child care needs. The Universal Child Care Benefit is a pillar in the system of income benefits for families with children adding to existing measures such as the Canada Child Tax Benefit and the National Child Benefit Supplement and does not affect the benefits families receive under these programs or the Child Care Expense Deduction.
2.6 Canadian Benefit for Parents of Young Victims of Crime
The Canadian Benefit for Parents of Young Victims of Crime grant is an income support grant available to eligible applicants who have suffered a loss of income from taking time away from work to cope with the death or disappearance of their child or children, as a result of a probable Criminal Code offence.
3. Learning skills development and employment
- Help Canadians access post-secondary education, obtain the skills and training needed to participate in a changing labour market, and provide supports to those who are temporarily unemployed
- More students from low- and middle-income families access and participate in post-secondary education
- Canadians receive financial support during employment transitions such as job loss, illness, or maternity/parental leave
- Canadians access education, training, and life-long learning supports to gain the skills and work experience they need
- Canadians participate in an inclusive and efficient labour market
- Clients receive high quality, timely and efficient services that meet their needs
- Employment Insurance
- Labour Market Development Agreements
- Workforce Development Agreements
- Opportunities Fund for Persons with Disabilities
- Youth Employment and Skills Strategy (YESS)
- Targeted Initiative for Older Workers
- Enabling Fund for Official Language Minority Communities
- Aboriginal Skills and Employment Training Strategy
- Indigenous Skills and Employment Training (ISET)
- Skills and Partnership Fund (SPF)
- First Nations Job Fund
- Job Bank
- Sectoral Initiatives Program
- Literacy and Essential Skills
- Skilled Trades and Apprenticeship (Red Seal Program)
- Apprenticeship Grants
- Foreign Credential Recognition Program
- Temporary Foreign Worker Program
Skills and employment
Skills and Employment are intended to ensure that Canadian labour market participants are able to access the supports that they need to enter or reposition themselves in the labour market to allow them to contribute to economic growth through full labour market participation. Initiatives within this program activity contribute to the common overall objectives of promoting skills development, labour market participation and ensuring labour market efficiency.
- Government Annuities (CoR)
- Program Integrity (CoR)
3.1 Employment Insurance
Employment Insurance provides temporary income support to unemployed Canadians while they look for work or upgrade their skills. It also supports those who must take time off work due to illness, pregnancy, to care for a newborn or adopted child, to care for a critically ill child or to provide or arrange care for a family member who is seriously ill with a significant risk of death. Under the authority of Part II of the Employment Insurance Act, programs are in place to help Canadians prepare for, find and keep employment. Employment Insurance benefits are funded by premiums collected from employers and employees. In addition, self-employed people who have opted into the Employment Insurance (EI) program for special benefits contribute the employee portion of premiums.
- Employment Insurance (CoR)
- Benefit Program – Canada Emergency Response Benefit (CERB) through Service Canada also known as the Employment Insurance Emergency Response Benefit (EI ERB) (CoR)
- Benefit and Overpayment File (PIB)
- Employment Insurance Bi-Weekly Claimant's Report (PIB)
- Record of Employment (PIB)
- Employment Insurance Databank (PIB)
- Insurance Claim File - Local Office (PIB)
- Employment Insurance Claim Files (PIB)
- Interstate Employment Insurance Claims (PIB)
- Listing of Employees by Nominal Roll (PIB)
- Registration for the Employment Insurance Measure for Self-Employed People (PIB)
- Income Benefits (CoR)
- Social Insurance Number Management Services (CoR)
- Employment Insurance Premium Reduction Program (CoR)
- Supplemental Unemployment Benefit Program (CoR)
3.2 Labour Market Development Agreements
Labour Market Development Agreements are established under Part II of the Employment Insurance Act to help Canadians find and keep employment and to develop a skilled labour force that meets the needs of employers. These agreements provide annual program and administration funding to provinces and territories annually for them to design and deliver employment benefits and support measures. Employment benefits, such as skills development, self-employment supports and wage subsidies, are offered to unemployed insured participants, that is, current and former EI claimants (in the last five years) as well as individuals who have made minimum EI premium contributions in at least five of the last ten years. Employment assistance services are available to all Canadians.
3.3 Workforce Development Agreements
The Workforce development Agreements transfer funding annually to provinces and territories to support skills training and employment programs with a focus on those further removed from the labour market and those wishing to upskill. Programs funded under these agreements can assist individuals regardless of their employment status. Individuals who are unemployed, underemployed, employed or self-employed can receive supports to upskill and/or reorient their careers and to ultimately find and/or maintain employment. These agreements include specific funding targeted for persons with disabilities, and can also be used to support members of underrepresented groups such as Indigenous peoples, youth, older worker, and newcomers to Canada. Employers seeking to train current or future employees to fill available jobs or enhance the skills of their workforce can also receive support through these agreements.
Opportunities Fund for Persons with Disabilities
The Opportunities Fund for Persons with Disabilities helps Canadians with disabilities to prepare for, obtain and maintain employment. It supports people with disabilities in overcoming barriers to participation in the Canadian labour market, and it supports employers to hire people with disabilities. This program supports a wide range of programs and services, including job search supports, skills development, wage subsidies and employer awareness initiatives to encourage employers to hire people with disabilities. The Opportunities Fund is delivered across the country by Service Canada Centres, in partnership with organizations in the community.
3.5 Youth Employment and Skills Strategy
The Youth Employment and Skills Strategy (YESS) helps youth aged 15 to 30 gain the skills, career information and work experience they need to find and maintain employment. The YESS is delivered collaboratively by 11 federal departments and agencies through three programs: the Youth Employment and Skills Strategy Program (YESSP), Canada Summer Jobs (CSJ) program, and Goal Getters.
- YESSP offers a range of supports and services to help youth access training and work experience opportunities that range in intensity and duration.
- CSJ provides wage subsidies to employers, including not-for profit organizations, public-sector employers, and small private sector employers to create quality summer employment opportunities.
- Goal Getters works with organizations to encourage youth facing barriers to complete high school and transition to post-secondary education and/or employment. It helps youth consider future educational and employment opportunities at an earlier age as a way to improve their future labour market integration.
The YESS is delivered nationally, regionally and locally through funding instruments such as contribution agreements and direct delivery methods.
3.6 Targeted Initiative for Older Workers
The Targeted Initiative for Older Workers is a federal-provincial/territorial cost-shared initiative that provides unemployed older workers (normally between the ages of 55 and 64 with employment assistance services, skills upgrading and work experience to reintegrate into the workforce and/or increase their employability. The Initiative assists unemployed older workers in small communities of 250,000 or less that are experiencing high unemployment, significant downsizing/closures, unfulfilled employer demand and/or skills mismatches. Under this program, provinces and territories are responsible for identifying specific communities for participation in the Initiative, designing and delivering projects, and monitoring and reporting on projects. All projects must include employment assistance activities such as résumé writing, interview techniques, counselling and job search techniques and at least two employability improvement activities, such as prior learning assessment, skills training, work experience or preparation for self-employment. The Government of Canada's investment in the Initiative complements other funding provided through various labour market transfers to provinces and territories to help Canadians obtain the training they need to secure employment, including the Canada Job Fund Agreements, Labour Market Development Agreements and Labour Market Agreements for Persons with Disabilities.
3.7 Enabling Fund for Official Language Minority Communities
The Enabling Fund for Official Language Minority Communities (EF-OLMC) aims to enhance the development and vitality of OLMCs. The EF-OLMC provides funding to a network of 14 organizations across Canada, with more than 130 employees in 50 locations. The organizations help OLMCs to strengthen their capacity in the areas of human resource and community economic development by providing local leadership, promoting partnerships, implementing projects, and leveraging networks for concerted action.
The EF-OLMC is ESDC’s main program to meet its Official Languages Act obligation to enhance the vitality of the English and French linguistic minority communities in Canada and support and assist their development. It is also ESDC’s main contribution under the Action Plan for Official Languages - 2018-2023: Investing in Our Future.
3.8 Aboriginal Skills and Employment Training Strategy (2010 to 2018)
Indigenous communities have historically experienced significantly higher rates of unemployment, lower rates of labour force participation and higher rates of social assistance than other communities in Canada. The Aboriginal Skills and Employment Training Strategy (ASETS) was a network of over 80 Indigenous agreement holders with over 600 points of service across Canada. This network of Indigenous organizations designed and delivered labour market programming to meet the needs identified in their communities, in large part by working with employers and Indigenous individuals to ensure skills development and job training respond to local labour demand. Specific attention was given to working with partners in the private sector, educational institutions and other levels of government in demand-driven labour markets. ASETS was linked to the Employment Insurance Act, which enabled Indigenous groups to deliver programs similar to those established by Part II of the Act. ASETS was also linked to the First Nations and Inuit Child Care Initiative, which provided supports for childcare to assist First Nations and Inuit parents and caregivers accessing labour market programs. ASETS supported labour market obligations specified in treaty and self-government agreements that were in place with some Indigenous groups. The Aboriginal Skills and Employment Training Strategy network of agreement holders was used for the delivery of the First Nations Job Fund under the Income Assistance Reform. Transfer payments were managed through contribution agreements with Indigenous organizations.
3.9 Indigenous Skills and Employment Training (ISET) Program
Indigenous communities have historically experienced significantly higher rates of unemployment, lower rates of labour force participation and higher rates of social assistance than other communities in Canada. Launched in 2019, the Indigenous Skills and Employment Training (ISET) program replaces the Aboriginal Skills and Employment Training Strategy (ASETS) with a co-developed, distinctions-based framework. With the overall objective of reducing the skills and employment gaps between Indigenous and non-Indigenous people, the ISET program supports a network of over 110 Indigenous service delivery organizations with over 650 points of service across Canada to design and deliver client-centred, job training services to First Nations, Inuit, Métis and urban/non-affiliated Indigenous people in their communities.
ISET service delivery organizations offer a variety of employment services based on the needs and priorities of First Nations, Inuit, Métis and urban/non-affiliated Indigenous people. They work closely with employers to identify labour market needs. Organizations link training needs to the job market by providing skills and training required to find a job such as: a suite of skills development and job training, from essential skills such as literacy and numeracy to more advanced training for in-demand jobs.
3.10 Skills and Partnership Fund (SPF)
The SPF is a strategic, partnership and project-based fund focused on training Indigenous Peoples for industry identified specific jobs that align with emerging labour market needs and government priorities. It supports collaboration between Indigenous organizations and employers to increase Indigenous employment in emerging economic opportunities and to respond to changes at the local, regional and national level.
3.11 First Nations Job Fund (2013 to 2017)
The youth population is growing in First Nation communities, along with high unemployment rates and high dependency on Income Assistance, especially with the on reserve population. The First Nations Job Fund aimed to provide recipients of First Nations Income Assistance who live on reserve with the personalized training necessary to access jobs. Beneficiaries were between 18 and 24 years of age, were able to work and were trainable within one year. Clients were referred to the Fund through Aboriginal Affairs and Northern Development Canada's Enhanced Service Delivery system. This program was delivered through the Aboriginal Skills and Employment Training Strategy delivery network.
Selected organizations worked with local training facilities and employers to ensure that Income Assistance recipients referred from the Enhanced Service Delivery system were provided with the training-to-employment and employment supports they needed to secure jobs. The Fund was one of two components of the First Nations Income Assistance Reform Initiative— a joint initiative between AANDC, that delivers the enhanced Service Delivery, and ESDC, that administers the First Nations Job Fund.
3.12 Job Bank
Job Bank provides timely and relevant labour market information on employment opportunities across Canada to help workers find suitable employment and help employers find suitable workers. This program targets employers, individuals (e.g. job seekers, unemployed Canadians, students, newcomers and potential immigrants), career practitioners (e.g. employment and vocational counselling organizations, education/learning institutions, and community organizations) and government analysts and decision-makers (including federal-provincial/territorial government organizations and programs, ESDC/Service Canada). Job Bank offers a free-to-use and bilingual online job board, delivered in collaboration with all provinces and territories, which allows employers to post available job opportunities and job seekers to search for jobs. In addition, the Web portal includes a variety of economic, labour market and demographic reports, including sectoral and occupational profiles and projections. This program is legislated by Employment Insurance Act subsections 60(1) and (2); section 58, subsection C of the National Employment Service (Employment Insurance Regulations); and the International Labour Organization Convention 88. Through the Forum of Labour Market Ministers, the Department collaborates closely with the provinces and territories. Together, jurisdictions share information and participate in projects that address areas of mutual interest and concern related to the development and delivery of labour market information.
3.13 Sectoral Initiatives Program
The Program supports sectors and employers to address current and future skills shortages by funding the development and distribution of sector-specific labour market intelligence, national occupational standards, and skills certification and accreditation systems. The Program also supports innovative skills training approaches. The objective of the Program is to help key sectors of the Canadian economy identify, forecast and address their human resources and skills issues.
3.14 Literacy and Essential Skills
The Office of Literacy and Essential Skills (OLES) supports Canadians to improve their workplace essential skills to help them better prepare for, obtain and keep a job and to adapt and succeed at work. OLES supports the integration of workplace essential skills into employment and training programs, which are funded in large part by provincial and territorial governments and through labour market programs supported by the Government of Canada.
3.15 Skilled Trades and Apprenticeship (Red Seal Program)
The Program works in partnership with the provinces and territories, who are responsible for apprenticeship training and trade certification in their jurisdictions, as well as industry, to develop national standards for each of the 56 designated Red Seal trades. The objective of the Program is to facilitate the labour mobility of tradespeople. Red Seal certification allows tradespeople to work anywhere in Canada without the need to re-validate their credentials from province-to-province or territory.
3.16 Apprenticeship Grants
The Program provides grants (up to $4,000 for all apprentices and up to $8,000 for women in trades where they are under-represented) to eligible apprentices in designated Red Seal trades for completing their first and second year of their apprenticeship or upon receipt of their journeyperson certification. The Program provides these grants through the Apprenticeship Incentive Grant, the Apprenticeship Incentive Grant for Women, and the Apprenticeship Completion Grant. The objective of the Program is to support entry/progression and completion/certification within an apprenticeship program in a designated Red Seal trade.
3.17 Foreign Credential Recognition Program
The Foreign Credential Recognition Program supports the labour market integration of skilled newcomers by: simplifying and harmonizing national credential recognition processes; providing loans and support services to help navigate foreign credential recognition processes; and helping highly skilled newcomers gain their first Canadian work experience in their profession/field of study. The objective of the Program is to support skilled newcomers and reduce barriers that keep them from fully participating in the Canadian labour market.
3.18 Temporary Foreign Worker Program
The objective of the Temporary Foreign Worker (TFW) Program is to provide Canadian employers with access to temporary foreign workers when qualified Canadians or permanent residents are not available and ensure that foreign workers are protected. The Program is jointly administered by three departments: Employment and Social Development Canada (ESDC); Immigration, Refugees and Citizenship Canada (IRCC); and the Canada Border Services Agency (CBSA). The TFW Program is legislated through the Immigration and Refugee Protection Act (IRPA) and its regulations (IRPR). ESDC works closely with IRCC, CBSA and the Provinces and Territories to monitor and share information related to the integrity of the TFW Program. The TFW Program administers a robust compliance regime, including on-site inspections to maintain program integrity and protect foreign workers.
Learning Branch is responsible for two major statutory programs:
- Canada Student Loans Program
- Canada Education Savings Program
The Canada Student Loans Program aims to improve access to, and affordability of, post-secondary education, including apprenticeship programs, by providing supports to eligible students through loans and to eligible apprentices with demonstrated financial need through grants, loans and repayment assistance measures. This program also provides non-repayable grants that are targeted to students from low- and middle-income families, students with permanent disabilities, students with dependents and part-time students from low-income families.
Through the Canada Education Savings Program, the Government encourages Canadians to use Registered Education Savings Plans (RESP) to save for a child's post-secondary education. The Government offers two education savings incentives linked to RESPs: The Canada Education Savings Grant (CESG) which is available to all eligible Canadians, with higher CESG rates (termed "Additional CESG") for children from middle- and low-income families; and the Canada Learning Bond (CLB) which is available for children from low-income families, born in 2004 or later and up to the age of 15, with no requirement that personal contributions be made.
Together, these programs help make post-secondary education more accessible to all Canadians. These programs help families save for their children's education, provide financial assistance in the form of repayable loans and non-repayable grants to students, and ensure that debt loads are manageable. ESDC promotes the communication of information to support informed education and labour market choices that help secure good-quality jobs. ESDC works in collaboration with the provinces and territories, the voluntary sector, financial institutions, service providers and other key stakeholders to help Canadians pursue post-secondary education.
3.19 Canada Student Loans Program
The Canada Student Loans Program provides repayable loans and non-repayable grants to help Canadians finance their participation in post-secondary education. Recipients of these loans and grants include full- and part-time students, students from low- and middle-income families, students with dependents and students with permanent disabilities. The Program also offers apprenticeship loans targeting apprentices registered in a Red Seal trade to help cover the cost of technical training. Apprentices registered in a Red Seal trade apprenticeship are able to apply for loans of up to $4,000 per period of technical training. Students and apprentices who receive loans also have access to debt management measures if they are experiencing financial difficulty in repaying their loans. These are managed in partnership with the participating provinces and territories, educational institutions and agencies, financial aid administrators, financial institutions and a service provider. Activities are enabled by the Canada Student Financial Assistance Act, the Canada Student Loans Act and the Canada Apprentice Loans Act and related Regulations. Provinces and territories that do not participate in this program are provided with an alternative payment to fund similar programs and services.
3.20 Canada Education Savings Program
The Government of Canada encourages Canadians to use Registered Education Savings Plans (RESP) to save for a child’s post-secondary education. RESP savings grow tax-free until they are withdrawn to pay for full or part-time studies at a trade school, CEGEP, college, or university, or in an apprenticeship program.
Employment and Social Development Canada (ESDC) administers two education savings incentives linked to RESPs: The Canada Education Savings Grant (CESG) and the Canada Learning Bond (CLB):
- The CESG consists of a basic grant of 20% on the first $2,500 in annual personal contributions to an RESP (this grant is available to all Canadians regardless of their family income), as well as an Additional amount of CESG, which consists of:
10% on the first $500 of annual personal contributions for children from families with a net income between $48,535* and $97, 069*; or,
20% on the first $500 of annual personal contributions for children from families with net incomes of $48,535* or less.
*Net family income levels are subject to annual indexing for inflation.
The CESG is available until the calendar year in which the beneficiary turns 17, and the maximum lifetime amount, including the additional amount of CESG, is
- The CLB is available for children from low-income families born in 2004 or later and provides an initial payment of $500 plus $100 for each year of eligibility, up to age 15, for a maximum of $2,000. Personal contributions are not required to receive the CLB.
These incentives are delivered through agreements with financial institutions, banks, mutual fund companies, and scholarship foundations.
4. Work conditions and relations
- Promotes safe, healthy, fair and inclusive work conditions and cooperative workplace relations
- Work conditions are fair and inclusive.
- Labour relations are cooperative.
- Workplaces are safe and healthy.
- Clients receive high quality, timely and efficient services that meet their needs
- Labour Relations
- Occupational Health and Safety
- Federal Workers’ Compensation
- Labour Standards
- Workplace Equity
- International Labour Affairs
- Wage Earner Protection Program
4.1 Labour Relations
The Labour Relations Program includes the Federal Mediation and Conciliation Service, which promotes cooperative labour relations between unions and employers in federally regulated workplaces. This encompasses: banking; telecommunications; broadcasting; air, interprovincial rail, road and pipeline transportation; shipping; uranium mining; grain handling; along with workplaces in the territories, aboriginal public administration and some Crown Corporations. Through Section 70.1 of the Canada Labour Code, the service has responsibility for assisting employers and unions in the negotiation and renewal of collective agreements and the management of relations resulting from their implementation. Program activities include: mediation and conciliation assistance to parties to resolve collective bargaining disputes; dispute prevention skills training; facilitation services; grievance mediation; provision of advice to the Minister of Labour on a range of industrial relations issues; and mediation assistance to artists and producers in the negotiation of scale agreements under the Status of the Artist Act.
4.2 Occupational Health and Safety
The role of the Program is to ensure that workplaces in the federal jurisdiction are safe and healthy by working to reduce the number of work-related injuries and illnesses. Employers within the federal jurisdiction include those within industries such as: banking; rail, air and road transportation; marine shipping; many First Nations activities; federal Crown corporations; broadcasting and telecommunications; and the parliamentary precinct. The development of and amendments to legislation and regulations under Part II (Occupational Health and Safety) of the Canada Labour Code and the Non-Smoker’s Health Act are the responsibility of the program, which ensures that workplaces are safe and able to keep up with the demands of the evolving workforce. The program also operates to create workplaces free from harassment and through a new Part IV of the Code promote ongoing compliance. It creates tools to increase awareness of health and safety issues and assist employers and employees to understand their duties and rights under the Code, conducts inspections and investigations, issues directions and can initiate prosecutions to enforce compliance with the Code. It also funds: a grant to support federal workplace health and safety objectives linked to Part II of the Code and a Grant and Contribution program to promote and co-develop labour management resources to reduce harassment and violence in the workplace.
4.3 Federal Workers’ Compensation
The Federal Workers’ Compensation Service (FWCS) of the Labour Program is responsible for administering the Government Employee Compensation Act (GECA). The Act provides compensation benefits such as medical expenses, treatments and wage replacement to federal employees for workplace injuries and occupational illnesses. Based on Service Agreements with the Minister of Labour, the provincial workers’ compensation boards (WCBs) are responsible for the adjudication of workers’ compensation claims for federal government employees, for providing benefits and services such as payment of medical expenses, wage replacement, and for facilitating return to work. Once claims are adjudicated, (WCBs) charge the Labour Program for claim related costs plus administration fees. The Labour Program recovers these costs from employers from which the claims occurred. Federal government employers must provide all of their employees with a safe work environment and deal with workplace injuries in a timely manner. Where an occupational injury or illness requiring professional medical care (beyond first aid) occurs, employers are expected to report that injury or illness within three days of being made aware. Employees covered by the GECA have the responsibility to work with their employer, their WCB and FWCS as they submit their claim for compensation and work towards their recovery and reintegration back into the workplace.
4.4 Labour Standards
This program seeks to support fair and equitable workplaces through the administration and enforcement of labour standards (Part III of the Canada Labour Code) that define minimum conditions of employment in the federal jurisdiction. The program also develops educational materials to assist employers and employees in understanding their obligations and rights; provides advice to employers and employees who have questions about their responsibilities and rights; investigates complaints of possible violations of Part III; responds to violations with compliance and enforcement tools; and engages in proactive inspections of employer records to verify compliance, while targeting those employers with a history of non-compliance. Note that adjudicative functions for unjust dismissal complaints and wage recovery appeals will be transferred to the Canada Industrial Relations Board in this fiscal year.
4.5 Workplace Equity
Workplace Equity comprises three programs. The Legislated Employment Equity Program promotes, supports and enhances employment equity outcomes for four designated groups – women, Aboriginal peoples, persons with disabilities and members of visible minorities – in federally regulated private-sector employers, Crown corporations and other federal organizations that have 100 or more employees and fall under the Employment Equity Act. The Federal Contractors Program ensures that contractors who have a combined workforce in Canada of 100 or more employees and have received initial federal government goods and services contract valued at $1 million or more achieve and maintain a workforce that is representative of the Canadian workforce. Workplace Opportunities: Removing Barriers to Equity is a grant and contribution program designed to support employers subject to the Act in their efforts to improve designated group representation in areas of low representation through the development of partnerships and industry-tailored strategies. Workplace Opportunities: Removing Barriers to Equity is one of three funding streams that fall under the Terms and Conditions of the Labour Funding Program. Workplace Equity is responsible for Workplace Opportunities: Removing Barriers to Equity project assessments, approvals, and monitoring.
4.6 International Labour Affairs
This program seeks to improve labour standards internationally and to protect Canadian workers and employers from unfair competition from other countries with poor labour standards or lax labour law enforcement. The program negotiates international labour standards that reflect Canadian values and oversees Canada's participation in international labour forums. This program also promotes fundamental labour rights internationally to support equitable growth and social stability in developing countries, protect human rights and contribute to reducing the growing global divide between rich and poor. The program negotiates and implements the labour provisions of free trade agreements (LPFTAs) and provides technical assistance to partner countries.
4.7 Wage Earner Protection Program
This program is designed to reduce the economic insecurity of Canadian workers in all labour jurisdictions who are owed unpaid wages and vacation, termination and severance pay when their employer files for bankruptcy or becomes subject to a receivership. Individuals can receive an amount of up to seven weeks’ maximum insurable earnings under the Employment Insurance Act. Service Canada’s delivery of the Wage Earner Protection Program (WEPP) involves answering program queries by telephone, online, and at in-person points of service; collecting and processing applications; issuing notifications of initial payments or non-payment decisions; collecting and transferring requests for ministerial review; collecting and transferring appeal requests; and monitoring claims for accuracy. Applicants who disagree with an initial eligibility decision can request a review by the Minister within 30 days of the decision and file a request for appeal within 60 days of the review decision. When eligible individuals receive payments under the Wage Earner Protection Program Act (WEPPA), they sign over their rights as creditors of the employer to the federal government to the extent of the WEPP payment. Appeals, which are based solely on questions of law or jurisdiction, are submitted directly to the Canada Industrial Relations Board.
5. Information delivery and services on behalf of other departments
- Provide information to the public on the programs of the Government of Canada and the department, and provide services on behalf of other government departments.
- Clients receive high quality, timely, accurate government information and services that meet their needs.
- Canadians can obtain an error-free passport within Canada in a timely manner.
- Service Network Supporting Government Departments
- Government of Canada Telephone General Inquiries Services
- Government of Canada Internet Presence
- In-Person Service Delivery Network
- Delivery of Services for Other Government of Canada Programs
- Other Government Department Programs
5.1 Service Network Supporting Government Departments
This program supports Government of Canada programs by ensuring that Canadians have the information necessary to make informed choices about available programs and services, and the tools to access them, while supporting migration to preferred service channels. Canadians are able to access information about ESDC and other Government of Canada programs and services in the most accessible and convenient way, have their questions answered quickly and accurately receive and be directed to the information or service they need. Under this program, information and services are delivered to Canadians through the Internet, 1 800 O-Canada and its customized telephone services as well as through an in-person service delivery network.
- Applications Intake (CoR)
- Channel Management (CoR)
- Channel Operations (CoR)
- Channel Support (CoR)
- Citizen-Centered Research and Feedback (CoR)
- Office for Client Satisfaction (CoR)
- Service Delivery Partnerships (CoR)
5.2 Government of Canada Telephone General Inquiries Services
The Government of Canada telephone general enquiries services supports Canadians and other clients through 1 800 O-Canada as well as its customized information services. 1 800 O- Canada provides a single point of contact to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities and messaging including those outlined in the Budget and Speech from the Throne; and it supports the Government's communication needs in crisis situations. Customized information services provide support for programs and services that require a service delivery partner to meet their communication needs to Canadians and other clients, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations. Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.
5.3 Government of Canada Internet Presence
The Government of Canada Internet presence supports Canadians by providing easy, fast and convenient access to information and services online. Through Service Canada, ESDC is the principal publisher for a single Government of Canada website, Canada.ca. The site provides an enhanced user experience; citizen-centric, theme- based content; and a common and enhanced Government of Canada search.
Canadians can locate detailed information on the programs and services offered through ESDC, as well as general information on all Government of Canada programs and services. Through Service Canada, ESDC also provides a simple and secure online portal for Canadians to bring together a number of services and allow clients to, among other things, view and update their personal information and transact securely with ESDC.
5.4 In-person Service Delivery Network
In-person service delivery network supports the delivery of services and information for the Government of Canada. They provide information on how to self-serve; client authentication and identification; and services for clients who require one-on-one assistance. Canadians who require specialized or client-specific information for programs like Passport, Employment Insurance, the Canada Pension Plan or Old Age Security are directed to appropriate online resources and program call centres.
Canadians have access to in-person service delivery network within reasonable distances from where they live through Service Canada Centres and scheduled outreach locations.
5.5 Delivery of Services for Other Government of Canada Programs
This program provides service delivery, oversight and monitoring on behalf of other government department programs through service delivery agreements. It provides Canadians access to a range of Government of Canada programs, benefits and services in person, by phone, by mail and over the Internet through the provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other departments; and provision of space in the service delivery network for other departments. It enables a move from department and program siloes to the achievement of a seamless service delivery network, resulting in timelier, accurate and cost-effective service delivery to Canadians.
Service Canada delivers domestic Passport services for the Passport Program on behalf of Immigration Refugees and Citizenship Canada. Service Canada is also the primary provider of passport service delivery for applications received from the United States, Bermuda, American Samoa, Midway Islands, Purto Rico and US Virgin Islands. The functions include provision of information, intake of applications, validation of identity, collection of fees, admissibility and eligibility, production of passports for passports applications submitted in Canada and abroad, distribution to eligible applicants, social media messaging and response to client enquiries and complaints relating to service delivery.
5.7 Other Government Department Programs
Services provided on behalf of other Government of Canada programs include: assistance to Canadians; provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other government departments; and provision of space in the service delivery network for other departments.
6. Internal services
Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
6.1 Management and Oversight Services
Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.
6.2 Communications Services
Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public- internal or external- receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.
6.3 Legal Services
Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.
6.4 Human Resources Management Services
Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.
- Online Learning (CoR)
- ESDC Training and Development of Non-ESDC Employees (CoR)
- Professional Development Training (CoR)
- Required Training (CoR)
- Awards (Pride and Recognition) (CoR)
- Classification of Positions (CoR)
- Compensation and Benefits (CoR)
- Employment Equity and Diversity (CoR)
- Hospitality (CoR)
- Human Resources Planning (CoR)
- Labour Relations (CoR)
- Occupational Health and Safety (CoR)
- Official Languages (CoR)
- Performance Management Reviews (CoR)
- Recruitment and Staffing (CoR)
- Relocation (CoR)
- Training and Development (CoR)
6.5 Financial Management Services
Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.
6.6 Information Management Services
Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision-making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.
6.7 Information Technology Services
Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.
6.8 Materiel Services
Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.
6.9 Acquisition Services
Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.
7. Travel and other administrative services
Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not fit smoothly in any of the internal services categories.
- Administrative Services (CoR)
- Boards, Committees and Council (CoR)
- Business Continuity Planning (CoR)
- Disclosure to Investigative Bodies (CoR)
- Proactive Disclosure (CoR)
- Security (CoR)
- Travel (CoR)
Classes of personal information
Provincial personal information supplied to ESDC
Employment and Social Development Canada may obtain provincial personal information pertaining to various programs administered by provinces if applicable information sharing agreements are in place.
Currently, ESDC has information sharing agreements with the provinces whereby ESDC exchanges Employment Insurance data with selected interested provinces in return for data on social assistance. The Canada Social Transfer supports social assistance programs, which are administered by provinces and territories.
In the course of carrying out EI-related policy analysis, research and evaluation activities, departmental Project Authorities may make use of personal information pertaining to provincial social assistance recipients that is collected in accordance with applicable provincial laws and made available to ESDC by various provinces. This personal information may include, for example, age, gender, marital and/or family status, number of dependents, benefits paid and other sources of income. All such provincially collected personal information is transmitted securely to the Data Development Unit of ESDC, where it is anonymized. The ESDC Project Authorities who are provided access to the anonymized information for their approved/authorized Policy Analysis, Research and Evaluation activities are not able to identify individuals.
The purpose of this personal information is to improve the effectiveness of EI programming and to ensure that federal labour market and labour-market-related income support policies and programs are developed and implemented in a manner consistent with national economic and social goals. Masked provincially collected and supplied social assistance administrative data may be shared with ESDC employees and their duly authorized contractors to undertake approved/authorized ESDC Policy Analysis, Research and Evaluation activities in support of this purpose.
Employment and Social Development Canada (ESDC)
- Administration and Enforcement Procedures, Fair Wages and Hours of Labour Act and Regulations
- ASETS Operations Manual
- ATIP Procedure Manual
- Authentication tools
- Canada Education Savings Program – Registered Education Saving Plan Provider User Guide
- Canada Labour Code
- Canada Summer Jobs Overview
- Claims Processing
- Claims Processing Pursuant to Section 7 of the Government Employees Compensation Act (GECA)
- Communications between ESDC, Justice and the Claimant in Subrogation Files
- Communications Policy of the Government of Canada
- Communications with Workers' Compensation Boards
- Complaints Handling, Canada Labour Code, Part II of the Canada Labour Code
- Complaints Handling, Canada Labour Code, Part III
- Compliance Policy, Canada Labour Code, Part II
- Documentary Evidence of Citizenship (DEC) book
- Everyone Counts 2020 – A Guide to Point-in-Time Counts in Canada – 3rd edition – Standards for Participation
- Federal Contractors Program – Quick Reference Guide for Contractors
- Government of Canada Policies, directives, standards and guidelines
- Government Communications
- Government Employees Compensation Act (GECA) - Subrogation
- Government Employees Compensation Act (GECA) - Subrogation - Procedure Where Employee Elects to Pursue Third Party - Entitlement to Receive Compensation After Pursuit of Legal Action
- Group Termination Procedures, Canada Labour Code, Part III
- Hazardous Occurrence Investigations
- HIFIS Configuration Guide
- HIFIS Implementation Guide
- HIFIS Installation Guide
- HIFIS User Guide
- HIFIS 3 Training Guide
- HIFIS 4 Technical Architecture and Deployment
- How to show proof of Canadian citizenship for adult passport applications
- Identification Requirements and Controls
- Identity Assurance Standard Instructional Guide
- IMPACT knowledge repositories (supporting Canada Enquiry Centre call centre operations agents) this tool includes all the information, developments and procedures that agents use as well as all the other functions that support the agents workflow when serving the public
- Inspections, Canada Labour Code, Part III
- ISCC (IMPACT for Service Canada Centres) knowledge repository (supporting in-person CSOs): this tool includes information, developments and procedures that agents use when delivering information to the public.
- Legal Opinions in the Administration of the Government Employees Compensation Act (GECA)
- Legislated Employment Equity Program – Employer User Guide
- Mandatory Policy Committees, Work Place Committees and Health and Safety Representatives
- Merchant Seamen Compensation Act Permanent total disability (PTD and permanent partial disability (PPD)
- Ministerial Permit under section 176 - Hours in excess of maximum hours of work
- National Training Program (NTP) for Labour Affairs Officers (LAOs)
- New Horizons for Seniors Program
- Operations Knowledge Centre
- Passport Officer Course
- Passport Policy Manual
- Point-in-Time Count Toolkit
- Priorities for Interventions, Canada Labour Code, Part III
- Program Directives Manual System
- Prosecution Guide
- Protective Clothing and Equipment for Staff with Field Duties
- RDSP Provider User Guide
- Reaching Home: Canada’s Homelessness Strategy Directives
- Reaching Home – Coordinated Access Guide
- Reference Standards on OHS, Engineering and Hygiene
- Refusals to Work in Situations Involving Demonstrations
- Response to a Refusal to Work in Case of Danger
- Response to Complaint of Alleged Unjust Dismissal, Canada Labour Code, Part III
- Response to Non-Compliance
- Response to Work Place Incidents Related to AIDS
- Revocation of Election to Claim
- Schedule Development Procedures, Fair Wages and Hours of Labour Act and Regulations
- Social Media interaction protocol
- Source Call Centre
- Source Print Centre
- Supply and Distribution of Pre-printed Labour Canada Forms
- Targeted Initiative for Older Workers
- The Stewardship of Information at ESDC Guidelines
- Visual Identity Guide
- Wage Recovery Procedure, Canada Labour Code, Part III
- Workplace Hazardous Material Information System (WHMIS)
- Work-Sharing Operational Directives
- Career Focus Operations Directives
- SIN Code of Practice
- Skills Link Operational Directives
- The Benefit Manual (BM) and Circulars for the Employment Insurance (EI) Program
- The EI online reference tool (Please note that this implemented in May 2014 and is becoming the main source of information for EI processing procedures. It will progressively replace the BM and Circulars.)
- Youth Employment Strategy Program Interdepartmental Operational Guidelines
- IMPACT knowledge repositories (supporting Canada Enquiry Centre call centre operations agents): this tool includes all the information, developments and procedures that agents use as well as all the other functions that supports the agents workflow when serving the public
- ISCC (IMPACT for Service Canada Centres) knowledge repository (supporting in-person CSOs): this tool includes information, developments and procedures that agents use when delivering information to the public.
- Operation Knowledge Centre (OKC) Service Canada collection of Passport manuals; bulletins; procedures.
Access to Information and Privacy
The Access to Information and Privacy Division is responsible for the administration of the Access to Information Act and the Privacy Act throughout the ESDC portfolio, including the Labour Program and Service Canada.
Note: The Access to Information and Privacy Division is responsible for processing requests received under the Access to Information Act and Privacy Act only for records held by Employment and Social Development Canada, which includes the Labour Program and Service Canada. These requests should be forwarded to the following:
Access to Information and Privacy Coordinator
Employment and Social Development Canada
Phase IV, Level 12, Mail stop 1203
140 Promenade du Portage
Gatineau QC K1A 0J9
Generic Mailbox: NC-COMM-ATIP-AIPRP-GD@hrsdc-rhdcc.gc.ca
For additional information about the programs and activities, visit the Employment and Social Development Canada website.
Completed Access to Information requests
ESDC provides a list of completed access to information requests online. All requests related to ESDC, Service Canada, Labour, and the Canada Employment Insurance Commission are processed by ESDC and are included in these statistics.
Privacy Impact Assessments
To assure Canadians that privacy principles are being taken into account when there are proposals for, and during the design, implementation and evolution of programs and services that raise privacy issues by:
prescribing the development and maintenance of Privacy Impact Assessments; and
routinely communicating the results of Privacy Impact Assessments to the Privacy Commissioner of Canada and the public.
Privacy Impact Assessments provide a framework to ensure that privacy is considered throughout the design or re-design of programs or services. The assessments will identify the extent to which proposals comply with the provisions of the Privacy Act, regulations and Treasury Board Directive on Privacy Impact Assessment. Assessments assist managers and decision-makers to avoid or mitigate privacy risks and promote fully informed policy, program and system design choices.
Public summaries: Privacy impact reports
Subsection 5(2) of the Privacy Act requires government institutions to notify individuals of the intended uses, consistent uses and disclosure of personal information when it is being collected. To complement this requirement and to promote a broader understanding of how privacy issues related to the program or service have been addressed, institutions must make summaries of the results of their Privacy Assessments available to the public.
- Access Key Authentication Service
- Canada Education Savings Plan
- Information Technology Renewal Delivery System
- MOU Regarding the Exchange of Personal Information with Respect to Persons Sentenced to Imprisonment in a Penitentiary for the Administration of the Old Age Security Act
- Prime Minister's Volunteer Awards (PMVA)
- Processing and Payment Services
- Universal Child Care Benefit
2012 to 2013
- Parents of Murdered or Missing Children G rant
- Connecting Canadians with Available Jobs
- Cyber-Authentication Renewal - Phase I
- Cyber-Authentication Renewal - Phase II
- Old Age Security Proactive Enrolment Initiative
- Social Security Tribunal
2013 to 2014
- Aboriginal Skills and Employment Training Strategy
- Citizenship and Immigration Canada - Early Initiative
- Enabling Services Renewal Program ERP-SAP Solution
- Information Sharing Agreement with the Ministère du Revenu du Québec
- Information Sharing Exchanges between Human Resources and Skills Development Canada and Veterans Affairs Canada
- Labour Market Development Agreements with Provinces and Territories
- Parents of Critically Ill Children
- Record of Employment Web Online Registration and File Maintenance
- Sharing of Individual-Level Data under the MOU between HRSDC and OSFI
- Temporary Foreign Worker Program - Phase I
- Canada Apprentice Loans - Phase I
- Enabling Services Renewal Program - myEMS (PeopleSoft)
- Job Bank
- Provincial and Territorial Delivery of the Canada Job Grant
- Provincial and Territorial Delivery of the Canada Job Grant - Datagateway
- Skills and Partnership Fund
- Temporary Foreign Worker Program Phase - II
- Temporary Foreign Worker Program Phase - III
2015 to 2016
- Canada Apprentice Loans Phase II: Account Manager
- Compensation for Employers of Reservists Program
- Employment Equity Programs
- Federal Workers’ Compensation Under the Government Employees Compensation Act
- Hosted Social Media Account Management Service - Hootsuite
- Interdepartmental Memorandum of Understanding on Collection Services with the Canada Revenue Agency
- Managed Web Services
- Passport Program Transition
2016 to 2017
- Canada Disability Savings Program: Administration of Canada Disability Savings Grants & Bonds
- Canada Education Savings Program - Administration and the Delivery of the Canada Education Savings Grant, Canada Learning Bond and Provincial Education Savings Incentives
- Canadian Government Annuity Program
- Citizenship and Immigration Canada and Employment and Social Development Canada Global Case Management System – Social Insurance Register Linkages Project (GCMS - SIR)
- Disclosure of Information Collected under the Old Age Security Act to the Province of Alberta for the Administration of the Alberta Seniors and Housing Programs
- Exchange of Information Collected under the Canada Pension Plan in Support of the Superannuation Programs Administered by Public Works and Government Services Canada
- Exchange of Personal Information between ESDC and Alberta Ministry of Seniors and Housing for the Administration of the Alberta Seniors Benefit
- Individual Quality Feedback - Accuracy
- Integrated Learning Management System
- Linked EACCOUNTS Service between ESDC and Canada Revenue Agency
- Old Age Security: Proactive Enrolment Initiative - Phase 2
- Service Canada Role in International Mobility Program Inspections
- Temporary Foreign Worker Program Phase IV
2017 to 2018
- Automatic Enrolment for the Guaranteed Income Supplement
- Call recording and screen capture functionality for the 1 800 O-CANADA and customized information services Quality Assurance Program
- Canada Apprentice Loans Phase III: Repayment
- DFO-Ice Assistance Program
- Direct Deposit and Sharing information Initiative
- eNotification Project in My Service Canada Account
- Exchange of Information between ESDC and the Northwest Territories’ Department of Education, Culture and Employment
- Exchange of Personal Information between ESDC and Yukon Department of Health and Social Services for the A dministration of the Yukon Senior Income Supplement
- First Nations Job Fund
- MOU concerning the disclosure of various administrative data files from ESDC to Statistics Canada
- Workforce Development Agreement
- Youth Employment Strategy
2018 to 2019
- Death Abroad Data Exchange Initiative
- Education Savings Referral Service
- Exchange of Information between ESDC and BC’s Ministry of Social Development and Poverty Reduction
- Information Sharing Agreement between ESDC and the Department of Justice
- Modernization of Integrity Case Management System TFWP/IMP
2019 to 2020
- Biometrics Expansion Project: Service Canada In-Canada Biometrics Collection Services for the Department of Immigration, Refugees and Citizenship Canada (IRCC)
- Canada Pension Plan Disability (CPPD) Medical Adjudication Quality Assurance (MA QA) Program
- Canada Student Loans and Grants Program (CSLP) June 2019 Release
- Canada’s Volunteer Awards Program
- DARS Replacement Project (DRP)
- Disclosure of Information Collected under the Old Age Security Act to the Province of Newfoundland and Labrador for the Administration of the 65 Plus Plan
- Exchange of Information between Employment and Social Development Canada, the Department of Community Services and Service Nova Scotia
- Job Bank 3.0
- MyAlberta Digital Identity (MADI)
- Non-ESDC Saba Cloud Integrated Learning Management System for Government of the Northwest Territories Employees
- Reaching Home
- Receipt of Entry-Exit Data from the Canada Border Services Agency by the Employment Insurance Program
- Rogers Virtual Contact Centre
2020 to 2021
- British Columbia Trusted Digital Identity Project with the Department of Employment and Social Development Canada (ESDC)
- Canada Emergency Response Benefit
- Canada Pension Plan Service Improvement Strategy Enhanced Death Notification, Proof of Concept
- Disclosure of Canada Pension Plan and Old Age Security Personal Information with the Office of the Chief Actuary and Canada Revenue Agency for Statutory Valuations and to Prepare Actuarial Reports
- Electronic Social Insurance Number (eSIN) Application
- Enterprise-Wide Document Upload Solution (Enterprise DUS)
- ESDC, Service Canada, Benefits and Integrated Services Branch, Employment Insurance Benefits Processing, Employment Insurance Emergency Response Benefit (EI ERB)
- Government of Canada Telephone General Enquiries Services Program, 1 800 O Canada Business Model Review and Procurement Project
- Grant Program to Support Self-Employed Fish Harvesters in Canada Affected by COVID-19
- Mental Health Peer Support Program
- OAS/CPP Personal Information Exchange between the Service Canada International Operations and International Social Security Agreement Foreign Partners using Canada Post, epost Connect
- Passport Program Modernization
- Pensions Process Automation
- Quarantine Call Centre
- Receipt of Entry-Exit Data from the Canada Border Services Agency by the Old Age Security Program
- Service Canada Compliance Verification Service for the Public Health Agency of Canada During COVID-19 Pandemic 2.0 & 3.0
- Unauthorized Access Program
- Vidcruiter Hiring Platform
In accordance with the Access to Information Act and Privacy Act , an area on the premises will be made available should the applicant wish to review materials on site. The address is:
Place du Portage, Phase IV, Level 12
140 Promenade du Portage,
Gatineau QC K1A 0J9
To locate a Service Canada Office where you can access Information about Programs and Information Holdings, visit the Service Canada website.
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