Info Source: Sources of Federal Government and Employee Information 2018-2019
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On this page
- General information
- Institutional functions, programs and activities
- 1. Government-wide service excellence
- 2. A skilled, adaptable and inclusive labour force and an efficient labour market
- 3. Safe, fair and productive workplace and cooperative workplace relations
- 4. Income security, access to opportunities and well-being for individuals, families and communities
- 5. Internal services
- 6. Travel and other administrative services
- Classes of personal information
- Additional information
- Reading room
- Regional offices
- Detailed content, institution specific classes of records (CoR) and personal information banks (PIB)
- Standard classes of records
- Standard personal information banks
Info Source: Sources of federal government and employee information provide information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.
The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.
The Department of Employment and Social Development Act defines the powers, duties, and functions of the Minister of Employment and Social Development, the Minister of Labour and of the Canada Employment Insurance Commission.
The Department reports to Parliament through the Minister of ESDC.
Minister of Families, Children and Social Development - The Honourable Jean-Yves Duclos
Minister of Employment, Workforce Development and Labour - The Honourable Patricia A. Hajdu
Minister of Public Services, Procurement and Accessibility - The Honourable Carla Qualtrough
Minister of Seniors - The Honourable Filomena Tassi
The mission of Employment and Social Development Canada (ESDC) is to build a stronger and more competitive Canada, to support Canadians in making choices that help them live productive and rewarding lives, and to improve Canadians' quality of life.
Mandate and role
ESDC delivers programs and services to each and every Canadian throughout their lives in a significant capacity. ESDC fulfills its mission by:
- developing policies that ensure Canadians can use their talents, skills and resources to participate in learning, work and their community
- delivering programs that help Canadians move through life’s transitions, from school to work, from one job to another, from unemployment to employment, from the workforce to retirement
- providing income support to seniors, families with children and those unemployed due to job loss, illness or caregiving responsibilities
- helping Canadians with distinct needs such as Indigenous people, persons with disabilities, homeless people, travelers and recent immigrants
- ensuring labour relations stability by providing mediation services
- promoting a fair and healthy workplace by enforcing minimum working conditions, promoting decent work and employment equity, and fostering respect for international labour standards; and
- delivering programs and services on behalf of other departments and agencies
Operating context: Conditions affecting our work
Each day, the Government of Canada interacts with millions of Canadians by delivering services that play important roles in their lives. They expect high-quality, easy-to-access, simple and secure services that are responsive to their needs, whether they are offered online, through call centres, or in person. As the face of the Government of Canada services for many Canadians, Employment and Social Development Canada (ESDC) is playing an important role in the advancement of government-wide service initiatives.
As part of the commitment to provide Canadians access to high-quality and timely services, the Department is working hard to be responsive to current and emerging client needs, provide secure and easy-to-use digital services and collaborate with stakeholders to offer a suite of integrated programs and services. There is also a need to mature data governance to support the protection and security of personal and/or sensitive information, and to also invest in infrastructure that will protect and secure data for use.
In terms of policies, ESDC is moving forward economic and social policies and programs to increase Canadians’ economic and social security while supporting and improving the well-being of families, children, seniors, workers, indigenous peoples and persons with disabilities. In this context, the Department aims at providing opportunities for Canadians to gain the skills and experience needed to obtain good quality jobs while supporting families, workers and seniors to have the appropriate financial security and the quality of life they deserve.
Institutional functions, programs and activities
- Class of Records (CoRs)
- Personal Information Banks (PIBs)
- Program Activity (PA)
- Sub Activity (SA)
1. Government-wide service excellence
1.1. Service Network Supporting Government Departments (PA)
This program supports Government of Canada programs by ensuring that Canadians have the information necessary to make informed choices about available programs and services, and the tools to access them, while supporting migration to preferred service channels. Canadians are able to access information about ESDC and other Government of Canada programs and services in the most accessible and convenient way, have their questions answered quickly and accurately, and receive or are directed to the information or service they need. Under this program, information and services are delivered to Canadians through the Internet, 1 800 O-Canada and its customized telephone services as well as through a network of in-person points of service.
- Applications Intake (CoR)
- Channel Management (CoR)
- Channel Operations (CoR)
- Channel Support (CoR)
- Citizen-Centered Research (CoR)
- Client Segments (CoR)
- Compensation for Employers of Reservists Program (CoR)
- Compensation for Employers of Reservists Program (PIB)
- Marketing (CoR)
- Office for Client Satisfaction (CoR)
- Service Offerings (CoR)
1.1.1. Government of Canada telephone general inquiries services (SA)
The Government of Canada telephone general enquiries services supports Canadians through 1 800 O-Canada as well as its customized information services. 1 800 O-Canada provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities and messaging including those outlined in the Budget and Speech from the Throne; and it supports the Government's communication needs in crisis situations. Customized information services provide support to Canadians on behalf of Government of Canada programs and services that require a service delivery partner to meet their communication needs, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations. Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.
1.1.2. Government of Canada Internet presence (SA)
The Government of Canada Internet presence supports Canadians by providing easy, fast and convenient access to information and services online. Through Service Canada, ESDC is the principal publisher for a single Government of Canada website, Canada.ca. The site provides an enhanced user experience; citizen-centric, theme-based content; and a common and enhanced Government of Canada search. Canadians can locate detailed information on the programs and services offered through ESDC, as well as general information on all Government of Canada programs and services. Through Service Canada, ESDC also provides a simple and secure online portal for Canadians to bring together a number of services and allow clients to, among other things, view and update their personal information and transact securely with ESDC.
1.1.3. In-person points of service (SA)
In-person points of service support the delivery of services and information for the Government of Canada. They provide information on how to self-serve; client authentication and identification; and services for clients who require one-on-one assistance. Canadians who require specialized or client-specific information for programs like Passport, Employment Insurance, the Canada Pension Plan or Old Age Security are directed to appropriate online resources and program call centres. Canadians have access to in person points of service within reasonable distances from where they live through Service Canada Centres and scheduled outreach locations.
1.2. Delivery of services for other government of Canada programs (PA)
This program provides service delivery, oversight and monitoring on behalf of other government department programs through service delivery agreements. It provides Canadians access to a range of Government of Canada programs, benefits and services in person, by phone, by mail and over the Internet through the provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other departments; and provision of space in the service delivery network for other departments. It enables a move from department and program siloes to the achievement of a seamless service delivery network, resulting in timelier, accurate and cost-effective service delivery to Canadians.
1.2.1. Passport (SA)
Service Canada delivers domestic Passport services for the Passport program on behalf of Immigration Refugees and Citizenship Canada. Service Canada is also the primary provider of passport service delivery for applications received from the United States, and a small number of specific countries. The functions include provision of information, intake of applications, validation of identity, collection of fees, admissibility and eligibility, production of passports, distribution to eligible applicants, social media messaging and response to client compliments and complaints relating to service delivery.
1.2.2. Other government department programs (SA)
Services provided on behalf of other Government of Canada programs include: assistance to Canadians; provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other government departments; and provision of space in the service delivery network for other departments.
2. A skilled, adaptable and inclusive labour force and an efficient labour market
2.1. Skills and Employment (PA)
Skills and Employment are intended to ensure that Canadian labour market participants are able to access the supports that they need to enter or reposition themselves in the labour market to allow them to contribute to economic growth through full labour market participation. Initiatives within this program activity contribute to the common overall objectives of promoting skills development, labour market participation and ensuring labour market efficiency.
- Government Annuities (CoR)
- Program Integrity (CoR)
2.1.1. Employment Insurance (SA)
Employment Insurance provides temporary income support to unemployed Canadians while they look for work or upgrade their skills. It also supports those who must take time off work due to illness, pregnancy, to care for a newborn or adopted child, to care for a critically ill child or to provide or arrange care for a family member who is seriously ill with a significant risk of death. Under the authority of Part II of the Employment Insurance Act, programs are in place to help unemployed Canadians prepare for, find and keep employment. Employment Insurance benefits are funded by premiums collected from employers and employees. In addition, self-employed people who have opted into the Employment Insurance (EI) program for special benefits contribute the employee portion of premiums.
- Employment Insurance (CoR)
- Benefit and Overpayment File (PIB)
- Employment Insurance Bi-Weekly Claimant's Report (PIB)
- Record of Employment
- Employment Insurance Databank (PIB)
- Insurance Claim File - Local Office (PIB)
- Employment Insurance Claim Files (PIB)
- Interstate Employment Insurance Claims (PIB)
- Listing of Employees by Nominal Roll (PIB)
- Registration for the Employment Insurance Measure for Self-Employed People (PIB)
- Income Benefits (CoR)
- Social Insurance Number Management Services (CoR)
2.1.2. Labour Market Development Agreements (SA)
Labour Market Development Agreements are established under Part II of the Employment Insurance Act to help unemployed Canadians find and return to work and to develop a skilled labour force that meets the needs of employers. These agreements provide program and administration funding to provinces and territories annually for them to design and deliver employment benefits and support measures. Employment benefits, such as skills development, self-employment and wage subsidies, are offered to EI-eligible participants, while employment services are available to all unemployed Canadians. Complementary activities conducted under the authority of Part I of the Employment Insurance Act provide EI benefits to eligible individuals.
- Labour Market Information (CoR)
- Labour Market Development Agreements (CoR)
2.1.3. Canada Job Fund Agreements (SA)
Canada Job Fund Agreements ensure direct employer involvement in training decisions and increase private-sector investment in the skills training system. The Government of Canada transfers funds to provinces and territories for them to deliver programs and services that aim to increase labour force participation and help Canadians develop the skills necessary to find and keep a job. This program consists of three program streams. First, the Canada Job Grant encourages greater employer involvement and investment in training by providing financial assistance to employers on a cost shared basis in order to help Canadians develop the skills they need for available jobs. Second, employer-sponsored training supports employer involvement in and contribution to demand-driven training programs and incentives. Third, employment services and supports enhance labour market participation of Canadians, with priority given to unemployed Canadians who are ineligible for Employment Insurance benefits and to low-skilled employed workers. A separate six-year agreement was signed with Quebec that does not include the delivery of the Canada Job Grant, recognizing that the core principles behind the Canada Job Grant are already embedded in Quebec's training system. Quebec's new agreement, however, includes a commitment to strengthened reporting and accountability. Canada Job Fund Agreements complement other provincial and territorial employment and skills training programs funded by the Government of Canada, for example, under Labour Market Development Agreements and Labour Market Agreements for Persons with Disabilities, and Targeted Initiative for Older Workers.
2.1.4. Labour Market Agreements for Persons with Disabilities (SA)
In recognition of the barriers faced by people with disabilities in the labour market, Labour Market Agreements for Persons with Disabilities are designed to improve employment outcomes for Canadians with disabilities by enhancing their employability, increasing employment opportunities and demonstrating the best possible results for Canadians. This program transfers funds to provinces and territories under bilateral agreements (covering 50% of eligible costs, to a predetermined maximum) for programs and services. Provinces and territories agree to match the federal amount. As the needs of people with disabilities may differ between jurisdictions, provinces and territories have flexibility to determine the design and delivery of programming in the following five priority areas: education and training; employment participation; employment opportunities; connecting employers and people with disabilities; and building knowledge. These programs and services for Canadians with disabilities complement other provincial and territorial employment and skills training programs funded by the Government of Canada (e.g. Labour Market Development Agreements and the Opportunities Fund for Persons with Disabilities).
2.1.5. Opportunities Fund for Persons with Disabilities (SA)
The Opportunities Fund for Persons with Disabilities helps Canadians with disabilities to prepare for, obtain and maintain employment. It supports people with disabilities in overcoming barriers to participation in the Canadian labour market, and it supports employers to hire people with disabilities. This program supports a wide range of programs and services, including job search supports, skills development, wage subsidies and employer awareness initiatives to encourage employers to hire people with disabilities. The Opportunities Fund is delivered across the country by Service Canada Centres, in partnership with organizations in the community.
- Opportunities Fund for Persons with Disabilities (CoR)
2.1.6. Youth Employment Strategy (SA)
The Youth Employment Strategy (YES) helps youth aged 15 to 30 gain the skills, career information and work experience they need to find and maintain employment. The YES is delivered collaboratively by 11 federal departments and agencies through three streams of programming targeting youth between the ages of 15 and 30: Skills Link, Career Focus and Summer Work Experience, which includes ESDC’s Canada Summer Jobs Program. This program is delivered nationally, regionally and locally through funding instruments such as contribution agreements and direct delivery methods.
2.1.7. Targeted Initiative for Older Workers (SA)
The Targeted Initiative for Older Workers is a federal-provincial/territorial cost-shared initiative that provides unemployed older workers (normally between the ages of 55 and 64) with employment assistance services, skills upgrading and work experience to reintegrate into the workforce and/or increase their employability. The Initiative assists unemployed older workers in small communities of 250,000 or less that are experiencing high unemployment, significant downsizing/closures, unfulfilled employer demand and/or skills mismatches. Under this program, provinces and territories are responsible for identifying specific communities for participation in the Initiative, designing and delivering projects, and monitoring and reporting on projects. All projects must include employment assistance activities such as résumé writing, interview techniques, counselling and job search techniques and at least two employability improvement activities, such as prior learning assessment, skills training, work experience or preparation for self-employment. The Government of Canada's investment in the Initiative complements other funding provided through various labour market transfers to provinces and territories to help Canadians obtain the training they need to secure employment, including the Canada Job Fund Agreements, Labour Market Development Agreements and Labour Market Agreements for Persons with Disabilities.
2.1.8. Enabling Fund for Official Language Minority Communities (SA)
The Enabling Fund for Official Language Minority Communities is an integral component of the Government of Canada's strategy for official languages as expressed in the Roadmap for Canada's Official Languages 2013-2018: Education, Immigration, Communities. This program aims to enhance the development and vitality of these communities by strengthening their capacity in the areas of human resources and community economic development, and by promoting partnerships at all levels, including with federal partners. This program provides funds to official language minority communities in every province and territory by supporting professional local capacity to deliver services and supports to jobseekers, businesses and communities; generate strategic partnerships; spur on investment; and consolidate efforts and resources of stakeholders to take action on priorities. The Enabling Fund is designed so that official language minority communities can plan and implement community-specific development initiatives and better access a range of labour market services and programs. In addition to contributing to community development, the Enabling Fund allows the Department to deliver on its commitments and obligations related to the Official Languages Act.
2.1.9. Aboriginal Skills and Employment Training Strategy (SA)
Indigenous communities have historically experienced significantly higher rates of unemployment, lower rates of labour force participation and higher rates of social assistance than other Canadian communities. The Aboriginal Skills and Employment Training Strategy (ASETS) is composed of a network of over 80 Indigenous agreement holders with over 600 points of service across Canada. This network of Indigenous organizations designs and delivers labour market programming to meet the needs identified in their communities, in large part by working with employers and Indigenous individuals to ensure skills development and job training respond to local labour demand. Specific attention is given to working with partners in the private sector, educational institutions and other levels of government in demand-driven labour markets. ASETS is linked to the Employment Insurance Act, which enables Indigenous groups to deliver programs similar to those established by Part II of the Act. ASETS is also linked to the First Nations and Inuit Child Care Initiative, which provides supports for childcare to assist Indigenous parents and caregivers accessing labour market programs. Currently, ASETS supports labour market obligations specified in treaty and self-government agreements that are in place with some Indigenous groups. The Aboriginal Skills and Employment Training Strategy network of agreement holders is used for the delivery of the First Nations Job Fund under the Income Assistance Reform. Transfer payments are managed through contribution agreements with Indigenous organizations.
2.1.10. Skills and Partnership Fund (SA)
The Skills and Partnership Fund (SPF) is a demand-driven, partnership-based program that supports government priorities through strategic partnerships. As a complement to the Aboriginal Skills and Employment Training Strategy, the program funds projects submitted by Indigenous organizations that contribute to the skills development and training-to-employment of Indigenous workers towards long-term, meaningful employment. SPF encourages innovations in Indigenous training-to-employment and service delivery, including new approaches to labour market training, and improving employment outcomes for Indigenous people. SPF requires the development of partnerships and leveraging of contributions from other partners such as industry, not-for-profit, other federal government departments/agencies and provincial/territorial governments to maximize SPF investments. Funding recipients deliver supports and services to First Nations, Inuit and Métis people to help them develop the necessary skills and training to improve their employability and secure jobs. Transfer payments are managed through contribution agreements with Indigenous organizations.
2.1.11. First Nations Job Fund (SA)
The Aboriginal youth population is growing in First Nations communities, along with high unemployment rates and high dependency on Income Assistance, especially on reserves. The First Nations Job Fund aims to provide recipients of First Nations Income Assistance who live on reserve with the personalized training necessary to access jobs. Beneficiaries are between 18 and 24 years of age, are able to work and are trainable within one year. Clients are referred to the Fund through Aboriginal Affairs and Northern Development Canada's Enhanced Service Delivery system. This program is delivered through the Aboriginal Skills and Employment Training Strategy delivery network. Selected organizations work with local training facilities and employers to ensure that Income Assistance recipients referred from the Enhanced Service Delivery system are provided with the training-to-employment and employment supports they need to secure jobs. The Fund is one of two components of the First Nations Income Assistance Reform Initiative— a joint initiative between AANDC, that delivers the enhanced Service Delivery, and ESDC, that administers the First Nations Job Fund.
2.1.12. Job Bank (SA)
Job Bank provides timely and relevant labour market information on employment opportunities across Canada to help workers find suitable employment and help employers find suitable workers. This program targets employers, individuals (e.g. job seekers, unemployed Canadians, students, newcomers and potential immigrants), career practitioners (e.g. employment and vocational counselling organizations, education/learning institutions, and community organizations) and government analysts and decision-makers (including federal-provincial/territorial government organizations and programs, ESDC/Service Canada). Job Bank offers a free and bilingual online job board, delivered in collaboration with all provinces and territories, which allows employers to post available job opportunities and job seekers to search for jobs. In addition, the Web portal includes a variety of economic, labour market and demographic reports, including sectoral and occupational profiles and projections. This program is legislated by Employment Insurance Act subsections 60(1) and (2); section 58, subsection C of the National Employment Service (Employment Insurance Regulations); and the International Labour Organization Convention 88. The Department collaborates with provinces and territories through the Forum of Labour Market Ministers and its Labour Market Information Working Group. Through the Working Group, jurisdictions share information and undertake projects that address areas of mutual interest and concern related to the development and delivery of labour market information.
2.1.13. Sectoral Initiatives Program (SA)
The Sectoral Initiatives Program (SIP) is a grants and contributions program with the objective of addressing current and future skills shortages by supporting the development and distribution of sector-specific labour market intelligence (LMI), national occupational standards (NOS), and skills certification and accreditation systems. The SIP's mandate is to help industries identify, forecast, and address their human resources and skills issues. It funds partnership-based projects for key sectors of the Canadian economy. These projects are developed and implemented by such industry partners as: workplace organizations, employer associations, education and training bodies, professional associations, unions and Aboriginal organizations. Through its LMI business line, the SIP supports the development, validation, and distribution of timely, national, sectoral and cross-sectoral LMI, and plays an important role within the Department, in engaging with employers and industry stakeholders, facilitating deeper sectoral analysis, and informing government policy and program issues. In funding the development of NOS, the SIP aims to help industry sectors document and communicate sector-specific skills requirements to educators, trainers, employers and workers. By supporting employee certification and learning program accreditation, the SIP seeks to provide a key solution for integrating a formal quality control framework for education and training, founded on employer-validated NOS, to help ease labour mobility and labour market adjustment.
2.1.14. Literacy and Essential Skills (SA)
The Office of Literacy and Essential Skills (OLES) supports Canadians to improve their workplace essential skills to help them better prepare for, obtain and keep a job and to adapt and succeed at work. OLES supports the integration of workplace essential skills into employment and training programs, which are funded in large part by provincial and territorial governments and through labour market programs supported by the Government of Canada.
2.1.15. Skilled Trades and Apprenticeship (Red Seal Program) (SA)
Tradespeople are a key component of the highly skilled workforce that supports Canadian competitiveness. Skilled Trades and Apprenticeship targets skilled tradespeople and registered apprentices, working with jurisdictions through the Canadian Council of Directors of Apprenticeship to deliver the Interprovincial Standards Red Seal Program. The Canadian Council of Directors of Apprenticeship is comprised of apprenticeship authorities from each province and territory and representatives from ESDC. The Red Seal Program helps to develop a highly qualified, productive and mobile skilled trades workforce by developing high-quality Red Seal products, including National Occupational Analyses and interprovincial examinations for the trades in collaboration with industry. Tradespeople who meet the Red Seal standards receive a Red Seal endorsement on their provincial/territorial trade certificates. The Canadian Council of Directors of Apprenticeship also collaborates to develop common apprenticeship training resources such as interprovincial program guides as well as tools for building essential skills.
2.1.16. Apprenticeship Grants (SA)
The Apprenticeship Grants are designed to improve accessibility to apprenticeships, encourage the progression of apprentices, and build momentum towards completion and journeyperson certification in the Red Seal trades. The Apprenticeship Incentive Grant is a $1,000 taxable cash grant available to registered apprentices upon completion of first or second year of an apprenticeship program in a designated Red Seal trade. The Apprenticeship Completion Grant, introduced as part of Canada's Economic Action Plan, is a $2,000 taxable cash grant available to apprentices who complete their apprenticeship program and receive journeyperson certification.
- Apprenticeship Grant (CoR)
- Apprenticeship Incentive Grant (CoR)
- Apprenticeship Completion Grant (CoR)
2.1.17. Foreign Credential Recognition Program (SA)
Canada's aging society, combined with its low population growth, is creating labour market pressures that heighten the need for immigrants and other internationally trained individuals to integrate rapidly into the Canadian labour market. The Foreign Credential Recognition Program targets internationally trained professionals and tradespeople, working with provincial and territorial governments and various organizations (such as regulatory bodies, national associations and credential assessment agencies) to facilitate credential recognition processes and ensure they are fair, consistent, transparent and timely. This program provides strategic financial support to its stakeholders through contribution agreements for key high-demand professions and skilled trades as well as other occupations to ensure that professionals and tradespeople who have obtained their credentials in another country can fully use their skills in Canada's labour market. In order to streamline foreign credential recognition processes, this program facilitates national coordination among provinces and territories and other partners. The Foreign Credential Recognition Program also works to implement domestic labour mobility initiatives, and complements the Agreement on Internal Trade, by facilitating national coordination among partners and reducing barriers faced by workers in regulated occupations as they pursue employment opportunities across the country.
2.1.18. Temporary Foreign Worker Program (SA)
The Temporary Foreign Worker Program is the Government of Canada's principal tool to help employers meet immediate skill requirements when qualified Canadian citizens and permanent residents are unavailable. Although the Temporary Foreign Worker Program is jointly managed by Employment and Social Development Canada, Service Canada, Citizenship and Immigration Canada and the Canada Border Services Agency, there are three divisions at ESDC responsible for the management of the Program. These responsibilities include: policy and program design, federal-provincial-territorial relations, national coordination and direction for regional Temporary Foreign Worker Program staff as well as the Program's integrity and employer compliance.
- Temporary Foreign Worker Program (CoR)
2.2. Learning (SA)
Learning Branch is responsible for two major statutory programs:
- the Canada Student Loans and Grants and Canada Apprentice Loans Program; and
- the Canada Education Savings Program.
The Canada Student Loans and Grants and Canada Apprentice Loans Program aims to improve access to, and affordability of, post-secondary education, including apprenticeship programs, by providing supports to eligible apprentices through loans and to students with demonstrated financial need through grants, loans and repayment assistance measures. This program also provides non-repayable grants that are targeted to students from low- and middle-income families, students with permanent disabilities, students with dependents and part-time students from low-income families.
In addition, the Government recognizes the importance of helping Canadians to save for their children's future education. Through the Canada Education Savings Program, the Government encourages Canadians to use Registered Education Savings Plans (RESPs) to save for a child's post-secondary education. The Government offers two education savings incentives linked to RESPs: the Canada Education Savings Grant (CESG) which is available to all eligible Canadians with higher CESG rates (termed "Additional CESG") for children from middle- and low-income families; and the Canada Learning Bond (CLB) which is available for children from low-income families, born in 2004 or later and up to the age of 15, with no requirement that personal contributions be made.
Together, these programs help make post-secondary education more accessible to all Canadians. These programs help families save for their children's education, provide financial assistance in the form of repayable loans and non-repayable grants to students, and ensure that debt loads are manageable. ESDC promotes the communication of information to support informed education and labour market choices that help secure good-quality jobs. ESDC works in collaboration with the provinces and territories, the voluntary sector, financial institutions, service providers and other key stakeholders to help Canadians pursue post-secondary education.
2.2.1. Canada Loans and Grants for Students and Apprentices Program (SA)
The Canada Student Loans and Grants and Canada Apprentice Loans Program provides repayable loans and non-repayable grants to help Canadians finance their participation in post-secondary education. Recipients of these loans and grants include full- and part-time students, students from low- and middle-income families, students with dependents and students with permanent disabilities. The Program also offers apprenticeship loans targeting apprentices registered in a Red Seal trade to help cover the cost of technical training. Apprentices registered in a Red Seal trade apprenticeship are able to apply for loans of up to $4,000 per period of technical training. Students and apprentices who receive loans also have access to debt management measures if they are experiencing financial difficulty in repaying their loans. These are managed in partnership with the participating provinces and territories, educational institutions and agencies, financial aid administrators, financial institutions and a service provider. Activities are enabled by the Canada Student Financial Assistance Act, the Canada Student Loans Act and the Apprentice Loans Act and related Regulations. Provinces and territories that do not participate in this program are provided with an alternative payment to fund similar programs and services.
- Canada Student Loans (CoR)
- Canada Student Grants (CoR)
- Canada Apprentice Loans (CoR)
2.2.2. Canada Education Savings Program (SA)
The Government of Canada encourages Canadians to use Registered Education Savings Plans (RESP) to save for a child’s post-secondary education. RESP savings grow tax-free until they are withdrawn to pay for full or part-time studies at a trade school, CEGEP, college, or university, or in an apprenticeship program.
Employment and Social Development Canada (ESDC) administers two education savings incentives linked to RESPs: the Canada Education Savings Grant (CESG) and the Canada Learning Bond (CLB):
- The CESG consists of a basic grant of 20% on the first $2,500 in annual personal contributions to an RESP (this grant is available to all Canadians regardless of their family income), as well as an Additional amount of CESG , which consists of:
10% on the first $500 of annual personal contributions for children from families with a net income between $45,916* and $90,831*; or,
20% on the first $500 of annual personal contributions for children from families with net incomes of $45,916* or less.
*Net family income levels are subject to annual indexing for inflation.
The CESG is available until the calendar year in which the beneficiary turns 17, and the maximum lifetime amount, including the additional amount of CESG, is $7,200.
- The CLB is available for children from low-income families born in 2004 or later and provides an initial payment of $500 plus $100 for each year of eligibility, up to age 15, for a maximum of $2,000. Personal contributions are not required to receive the CLB.
These incentives are delivered through an alternative service delivery arrangement with financial institutions, banks, mutual fund companies and scholarship foundations.
3. Safe, fair and productive workplace and cooperative workplace relations
3.1. Labour (PA)
This program activity seeks to promote and sustain stable industrial relations and safe, fair, healthy, equitable, and productive workplaces within the federal jurisdiction: International and interprovincial rail, road, air and marine transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, provincially-regulated companies who have major contracts with the federal government, Aboriginal governments and their employees, Aboriginal communities and certain Aboriginal undertakings. It develops labour legislation and regulations to achieve an effective balance between the rights and responsibilities of workers and employers. The program ensures that workplaces under the federal jurisdiction respect the rights and obligations established under labour legislation. The program also manages Canada's international and intergovernmental labour affairs, as well as Aboriginal labour affairs responsibilities.
3.1.1. Labour relations (SA)
This sub-activity provides mediation and conciliation services to assist employers and unions in achieving a collective agreement without resorting to a work stoppage. In addition, it seeks to support constructive labour management relations through relationship development preventive mediation services that identify opportunities for employers and unions to meet and discuss issues of mutual interest and to support new and innovative approaches to collective bargaining. This sub-activity also appoints arbitrators to hear grievances; adjudicators to hear complaints of alleged unjust dismissal and appeals under the Wage Earner Protection Program Act; and referees for unjust dismissal and wage recovery appeals.
- Workplace Dispute Prevention and Resolution (CoR)
- Unjust Dismissal and Wage Recovery Adjudication (CoR)
- Workplace Information (CoR)
3.1.2. Workplace health and safety (SA)
This sub-activity seeks to promote and sustain safe workplaces within the federal jurisdiction (international and interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, companies who have major contracts with the federal government, and Aboriginal governments and their employees, Aboriginal communities and certain Aboriginal undertakings). It seeks to ensure federal employers' compliance with relevant occupational health and safety standards through employer and employee cooperation to ensure healthy and safe workplaces in targeted high risk industries. It also provides income support and rehabilitation support to injured federal workers and merchant seamen.
- Occupational Health and Safety (CoR)
- Federal Workers' Compensation (CoR)
- Fire Protection (CoR)
- Non-smokers' Health Act (CoR)
3.1.3. Labour standards and equity (SA)
This sub-activity seeks to promote and sustain fair and equitable workplaces within the federal jurisdiction interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, provincially-regulated companies who have contracts with the federal government, some First Nations employers and employees. The sub-activity administers and enforces labour standards and workplace equity through education and compliance activities.
It also seeks to identify and eliminate barriers to employment for the four designated groups within the federal jurisdiction; women, Aboriginal peoples, persons with disabilities and members of visible minorities.
The sub-activity also reduces the economic insecurity of workers through the protection of wages, vacation, severance, and termination pay when their employer declares bankruptcy or becomes subject to receivership.
- Labour Standards (CoR)
- Workplace Equity (CoR)
- Wage Earner Protection Program (CoR)
3.1.4. International labour affairs (SA)
This sub-activity seeks to support Canadian workers and employers from unfair competition from other countries based on poor labour standards or lax labour law enforcement. It also negotiates international labour standards that reflect Canadian values and oversees Canada's participation in international labour fora. The sub-activity also promotes fundamental labour rights internationally to support equitable growth and social stability in developing countries, protect human rights, and contribute to reducing the growing global divide between rich and poor. In addition, it negotiates and implements labour provisions of free trade agreements and other labour cooperation frameworks and provides technical assistance to partner countries.
4. Income security, access to opportunities and well-being for individuals, families and communities
4.1. Income security
This program ensures that Canadians are provided with retirement pensions, survivor pensions, disability benefits and benefits for children, through the Old Age Security program, the Canada Pension Plan and the Canada Disability Savings Program.
4.1.1. Old Age Security (Sub-Program)
The Old Age Security (OAS) program is one of the cornerstones of Canada's public pension system. The objective of the OAS program is to ensure a minimum base upon which individuals can add income from other sources such as the Canada Pension Plan or Quebec Pension Plan, employer-sponsored pension plans and personal registered retirement savings plans, as well as investments and personal savings, to address their particular financial circumstances. The OAS program provides benefits to all seniors aged 65 and over who meet the legal status and residence requirements and eligible low-income near-seniors. The benefits under the OAS program include the basic monthly OAS pension to eligible seniors aged 65 and over; the Guaranteed Income Supplement (GIS) for OAS pensioners with little or no income; as well as the income-tested Allowances for low-income individuals aged 60 to 64 who are the spouses or common-law partners of GIS recipients, or who are widows or widowers. Service Canada’s delivery of OAS benefits involves answering program queries through specialized call centres ,via the Internet and at in-person points of service ; collecting and processing applications and issuing payments; monitoring of claims for accuracy; and administering requests for reconsideration of a decision ; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse. This program uses funding from the following transfer payment(s): Old Age Security Pensions; Guaranteed Income Supplement; and Allowance Payments.
- Program Integrity (CoR)
- Old Age Security (CoR)
4.1.2. Canada Pension Plan (Sub-Program)
The Canada Pension Plan (CPP) is an income security plan that is funded by the contributions of employees, employers and self-employed persons as well as the revenue earned on CPP investments. The CPP covers virtually all employed and self-employed persons in Canada, excluding Quebec, which operates its own comprehensive plan, the Quebec Pension Plan. The CPP is a main pillar of Canada’s retirement income system. In addition, it provides monthly income benefits in the event of death of the contributor. There are over 5 million recipients of benefits. The CPP is a statutory program that is governed by the federal government and the provinces. It is enabled by the CPP legislation and the Canada Pension Plan Investment Board Act. Applicants must meet the eligibility criteria in order to receive benefits. Service Canada’s delivery of CPP benefits involves answering program queries through specialized call centres, via the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring of claims for accuracy; and administering requests for reconsideration of a decision; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.
- Canada Pension Plan (CoR)
- Program Integrity (CoR)
4.1.3. Canada Pension Plan Disability Benefits (Sub-Program)
The Canada Pension Plan disability benefit is designed to provide partial income replacement to eligible Canada Pension Plan contributors who are under age 65 with a severe and prolonged disability, as defined in the Canada Pension Plan legislation. There are two eligibility criteria for the Canada Pension Plan disability program. First, applicants must have made contributions to the program in four of the last six years, with minimum levels of earnings in each of these years, or three of the last six years for those with 25 or more years of contributions. Second, they must demonstrate that their physical or mental disability prevents them from working regularly at any job that is substantially gainful, and that it is long term and of indefinite duration, or is likely to result in death. Children of Canada Pension Plan disability beneficiaries are also eligible for a flat-rate monthly benefit up to the age of 18, or up to age 25 if attending school full-time. Service Canada's delivery of Canada Pension Plan disability benefits involves answering program queries through specialized call centres, the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring claims for accuracy; and administering requests for reconsideration of a decision; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse.
4.1.4. Canada Disability Savings Program (Sub-Program)
The Registered Disability Savings Plan (RDSP) was introduced in 2008 to help people with disabilities achieve long-term financial security by providing a tool to encourage them and their families to save for the future. This program complements the RDSP by providing Canada Disability Savings Grants and Canada Disability Savings Bonds as additional supports to encourage savings. Canadian residents who have a Social Insurance Number and are eligible for the Disability Tax Credit can open an RDSP up until the end of the calendar year in which they they reach 59 years of age. Once an RDSP is opened, the beneficiary may receive grants and bonds until the end of the calendar year in which the beneficiary reaches 49 years of age. Assets held in and payments received from RDSPs will not affect their eligibility for federal benefits, such as the Canada Child Tax Benefit, the Goods and Services Tax/Harmonized Sales Tax Credit, Old Age Security and Employment Insurance.
This program uses funding from the following transfer payment(s): Canada Disability Savings Program – Grants and Bonds.
- Canada Disability Saving Bonds (CoR)
- Canada Disability Saving Grants (CoR)
4.1.5. National Child Benefit (SA)
The National Child Benefit initiative, a partnership among federal, provincial and territorial governments, with a First Nations component, is designed to help prevent and reduce the depth of child poverty; promote attachment to the labour market by ensuring families are always better off as a result of working; and reduce program overlap and duplication.
The National Child Benefit initiative provides income support and other benefits and services to low-income families with children. The Government of Canada's contribution to the National Child Benefit initiative is the National Child Benefit Supplement. The Supplement is an additional benefit paid to low-income families with children through the Canada Child Tax Benefit, and complements other federal supports for families with children. While the National Child Benefit Supplement is delivered by the Canada Revenue Agency, ESDC is responsible for policy development with respect to the federal, provincial and territorial governments National Child Benefit initiative and coordinates annual federal, provincial and territorial government reports to Canadians on progress.
4.2. Social development (PA)
This program supports programs for Canadians who are homeless or at risk of becoming homeless, as well as programs for children, families, seniors, communities, and people with disabilities. It provides these groups with the knowledge, information and opportunities to move forward with their own solutions to social and economic challenges.
4.2.1. Homelessness Partnering Strategy (Sub-Program)
This sub-activity supports the implementation of effective and lasting community solutions to prevent and reduce homelessness throughout Canada. The Homelessness Partnering Strategy is a community-based program that provides funding to communities and service providers in the form of grants and contributions. These services are targeted towards individuals, families and Aboriginal people who live in large urban centres, rural communities and the North. The renewed Strategy emphasizes the use of the Housing First approach. Housing First involves giving people who are homeless a place to live first, and then providing other necessary supports, such as addiction treatment, to help them stabilize their lives and work toward recovery and reintegration into the community. Federal funds are directed toward community priorities, which are identified through an inclusive community planning process involving officials from all levels of government, community stakeholders, and the private and voluntary sectors. These services target individuals, families and Aboriginal people who are homeless or at imminent risk of becoming homeless in major urban centres, rural communities and the North. Complementary activities under the Strategy include promoting data development and collection; disseminating knowledge among communities, partners and stakeholders; and exploring innovative approaches to homelessness such as social enterprise (businesses that support a social good). Funding to not-for-profit organizations, municipal governments, and Band/tribal councils and other Aboriginal organizations assists communities to more effectively address homelessness issues and supports activities to help alleviate and prevent homelessness across Canada. This program uses funding from the following transfer payment: Homelessness Partnering Strategy.
- Nationally Delivered Funding Streams (CoR)
- Regionally Delivered Funding Streams (CoR)
- Surplus Federal Real Property for Homelessness Initiative (CoR)
4.2.2. Social Development Partnerships Programs (Sub-Program)
The Social Development Partnership Program makes strategic investments to support government priorities related to children and families, people with disabilities, the voluntary sector, official languages minority communities and other vulnerable populations by playing a unique role in furthering broad social goals.
It provides an opportunity to work in partnership with social not-for-profit organizations to help improve life outcomes of these target groups. Activities funded through the Social Development Partnerships Program are expected to lead to the development and sharing of knowledge of existing and emerging social issues; to the creation of collaboration, partnerships, alliances and networks; and to the development of approaches to respond to existing and emerging social issues; the creation of collaboration, partnerships, alliances and networks; and the development of approaches to respond to existing and emerging social issues.
Over the long term, support for these activities from the Social Development Partnerships Program will help the not-for-profit sector and partners be more effective in addressing existing and emerging social issues, and will help grant access to information, programs and services tailored to meet their unique needs.
- Children and Families (CoR)
- Disability (CoR)
- Canada's Volunteer Awards Information (CoR)
4.2.3. New Horizons for Seniors Program (Sub-Program)
The growth in the population of seniors in Canada is accelerating, with the total number of seniors projected to reach approximately 10 million by 2036. This presents both opportunities and risks for seniors and their communities. Empowering seniors, encouraging them to share their knowledge, skills and experience with others in the community, and enhancing seniors' social well-being and community vitality are goals of the New Horizons for Seniors Program. This program provides grants and contributions funding for projects led or inspired by seniors who want to make a difference in the lives of others and in their communities. The program has five objectives: promoting volunteerism among seniors and other generations; engaging seniors in the community through mentoring of others; expanding awareness of elder abuse, including financial abuse; supporting social participation and inclusion of seniors; and providing capital assistance for new and existing community projects and/or programs for seniors. Community-based projects are typically eligible to receive up to $25,000 in grant funding per project for up to one year. Pan-Canadian projects are eligible to receive up to $750,000 for up to three years in duration. In order to test elements of the Social Partnerships Agenda in the New Horizons for Seniors Program, pilot projects involving the leveraging of funds commenced in 2014–15 for a period of two years. This program is complemented by a range of policies, programs and services targeted at seniors such as the Canada Pension Plan, Old Age Security and the National Seniors Council.
This program uses funding from the following transfer payment: New Horizons for Seniors Program
4.2.4. Universal Child Care Benefit (SA)
The Universal Child Care Benefit is a statutory income benefit introduced in 2006 designed to assist Canadian families with young children by supporting their child care choices through direct financial support. The Universal Child Care Benefit was designed with the objective of supporting families in the choice of child care that best meets the needs of their family. Families receive up to $1,200 per year for each child under six, taxable in the hands of the lower income spouse. Families can use this monthly benefit to best address their child care needs. The Universal Child Care Benefit is a pillar in the system of income benefits for families with children adding to existing measures such as the Canada Child Tax Benefit and the National Child Benefit Supplement and does not affect the benefits families receive under these programs or the Child Care Expense Deduction.
4.2.5. Enabling Accessibility Fund (Sub-Program)
People with disabilities often experience barriers to their full participation and inclusion in activities of everyday living. The objective of the Enabling Accessibility Fund is to improve accessibility, remove barriers and enable Canadians with disabilities to participate in and contribute to their community. The Fund supports capital costs of construction and renovations related to improving accessibility and safety for people with disabilities in Canadian communities and workplaces. Grants or contributions are provided to eligible recipients for capital cost projects that increase access for people with disabilities to their programs and services, which in turn can create an equal opportunity for people with disabilities to participate in community activities or access employment opportunities. This program uses funding from the following transfer payment: Enabling Accessibility Fund.
4.2.6. Federal Income Support for Parents of Murdered or Missing Children (SA)
The Federal Income Support for Parents of Murdered or Missing Children grant is an income support grant available to eligible applicants who have suffered a loss of income from taking time away from work to cope with the death or disappearance of their child or children, as a result of a probable Criminal Code offence.
- Federal Income Support for Parents of Murdered or Missing Children (CoR)
5. Internal services
5.1. Internal services (PA)
Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
5.1.1. Management and oversight services (SA)
Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.
- Cooperation and Liaison (CoR)
- Executive Services (CoR)
- Internal Audit and Evaluation (CoR)
- Planning and Reporting (CoR)
5.1.2. Communications services (SA)
Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public- internal or external- receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.
5.1.3. Legal services (SA)
Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.
5.1.4. Human resources management services (SA)
Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.
- Online Learning (CoR)
- Professional Development Training (CoR)
- Required Training (CoR)
- Awards (Pride and Recognition) (CoR)
- Classification of Positions (CoR)
- Compensation and Benefits (CoR)
- Employment Equity and Diversity (CoR)
- Hospitality (CoR)
- Human Resources Planning (CoR)
- Labour Relations (CoR)
- Occupational Health and Safety (CoR)
- Official Languages (CoR)
- Performance Management Reviews (CoR)
- Recruitment and Staffing (CoR)
- Relocation (CoR)
- Training and Development (CoR)
5.1.5. Financial management services (SA)
Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.
5.1.6. Information management services (SA)
Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision-making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.
- Access to Information and Privacy (CoR)
- Information Management (CoR)
5.1.7. Information technology services (SA)
Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.
5.1.8. Materiel services (SA)
Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.
5.1.9. Acquisition services (SA)
Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.
Travel and other administrative services
Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not fit smoothly in any of the internal services categories.
- Administrative Services (CoR)
- Boards, Committees and Council (CoR)
- Business Continuity Planning (CoR)
- Disclosure to Investigative Bodies (CoR)
- Proactive Disclosure (CoR)
- Security (CoR)
- Travel (CoR)
Classes of personal information
Provincial personal information supplied to ESDC
Employment and Social Development Canada may obtain provincial personal information pertaining to various programs administered by provinces if applicable information sharing agreements are in place.
Currently, ESDC has information sharing agreements with the provinces whereby ESDC exchanges Employment Insurance data with selected interested provinces in return for data on social assistance. The Canada Social Transfer supports social assistance programs, which are administered by provinces and territories.
In the course of carrying out EI-related policy analysis, research and evaluation activities, departmental Project Authorities may make use of personal information pertaining to provincial social assistance recipients that is collected in accordance with applicable provincial laws and made available to ESDC by various provinces. This personal information may include, for example, age, gender, marital and/or family status, number of dependents, benefits paid and other sources of income. All such provincially collected personal information is transmitted securely to the Data Development Unit of ESDC, where it is anonymized. The ESDC Project Authorities who are provided access to the anonymized information for their approved/authorized Policy Analysis, Research and Evaluation activities are not able to identify individuals.
The purpose of this personal information is to improve the effectiveness of EI programming and to ensure that federal labour market and labour-market-related income support policies and programs are developed and implemented in a manner consistent with national economic and social goals. Masked provincially collected and supplied social assistance administrative data may be shared with ESDC employees and their duly authorized contractors to undertake approved/authorized ESDC Policy Analysis, Research and Evaluation activities in support of this purpose.
Employment and Social Development Canada (ESDC)
- Administration and Enforcement Procedures, Fair Wages and Hours of Labour Act and Regulations
- ASETS Operations Manual
- ATIP Procedure Manual
- Authentication tools
- Canada Education Savings Program – User Guide to Disclosing Personal Information
- Canada Summer Jobs Overview
- Claims Processing
- Claims Processing Pursuant to Section 7 of the Government Employees Compensation Act (GECA)
- Communications between ESDC, Justice and the Claimant in Subrogation Files
- Communications Policy of the Government of Canada
- Communications with Workers' Compensation Boards
- Complaints Handling, Canada Labour Code, Part II of the Canada Labour Code
- Complaints Handling, Canada Labour Code, Part III
- Compliance Policy, Canada Labour Code, Part II
- Federal Contractors Program - Compliance Assistance
- Federal Contractors Program – Construction industry
- Federal Contractors Program – Dual Jurisdiction Employers
- Federal Contractors Program – Joint Venture Suppliers
- Federal Contractors Program – Standing Offers and Supply Arrangements
- Government of Canada Policies, directives, standards and guidelines
- Government Communications
- Government Employees Compensation Act (GECA) - Subrogation
- Government Employees Compensation Act (GECA) - Subrogation - Procedure Where Employee Elects to Pursue Third Party - Entitlement to Receive Compensation After Pursuit of Legal Action
- Group Termination Procedures, Canada Labour Code, Part III
- Hazardous Occurrence Investigations
- HIFIS Community Coordinator Guidelines
- HIFIS 3 Front Desk Guide Self-Training Manual: Client Processing
- HIFIS 3 Administration Guide
- HIFIS 3 Data Dictionary
- HIFIS 3 Report Manual Self-Training Manual: Service Provider Administration
- HIFIS 4 Technical Architecture and Deployment
- How to show proof of Canadian citizenship for adult passport applications
- NHIS Application Guide
- Identification Requirements and Controls
- Identity Assurance Standard Instructional Guide
- IMPACT knowledge repositories (supporting Canada Enquiry Centre call centre operations agents) this tool includes all the information, developments and procedures that agents use as well as all the other functions that support the agents workflow when serving the public
- Inspections, Canada Labour Code, Part III
- ISCC (IMPACT for Service Canada Centres) knowledge repository (supporting in-person CSOs): this tool includes information, developments and procedures that agents use when delivering information to the public.
- Legal Opinions in the Administration of the Government Employees Compensation Act (GECA)
- Mandatory Policy Committees, Work Place Committees and Health and Safety Representatives
- Merchant Seamen Compensation Act Permanent total disability (PTD and permanent partial disability (PPD)
- Ministerial Permit under section 176 - Hours in excess of maximum hours of work
- National Training Program (NTP) for Labour Affairs Officers (LAOs)
- New Horizons for Seniors Program
- Operations Knowledge Centre
- Passport Officer Course
- Passport Policy Manual
- Priorities for Interventions, Canada Labour Code, Part III
- Program Directives Manual System
- Prosecution Guide
- Protective Clothing and Equipment for Staff with Field Duties
- Reference Standards on OHS, Engineering and Hygiene
- Refusals to Work in Situations Involving Demonstrations
- Response to a Refusal to Work in Case of Danger
- Response to Complaint of Alleged Unjust Dismissal, Canada Labour Code, Part III
- Response to Non-Compliance
- Response to Work Place Incidents Related to AIDS
- Revocation of Election to Claim
- Schedule Development Procedures, Fair Wages and Hours of Labour Act and Regulations
- Social Media interaction protocol
- Source Call Centre
- Source Print Centre
- Supply and Distribution of Pre-printed Labour Canada Forms
- Targeted Initiative for Older Workers
- The Stewardship of Information at ESDC Guidelines
- Visual Identity Guide
- Wage Recovery Procedure, Canada Labour Code, Part III
- Workplace Hazardous Material Information System (WHMIS)
- Work-Sharing Operational Directives
Service Canada Manual List
- Career Focus Operations Directives
- Grants and Contributions Operations Guide
- SIN Code of Practice
- Skills Link Operational Directives
- The Benefit Manual (BM) and Circulars for the Employment Insurance (EI) Program
- The EI online reference tool (Please note that this implemented in May 2014 and is becoming the main source of information for EI processing procedures. It will progressively replace the BM and Circulars.)
- Youth Employment Strategy Program Interdepartmental Operational Guidelines
IMPACT knowledge repositories (supporting Canada Enquiry Centre call centre operations agents): this tool includes all the information, developments and procedures that agents use as well as all the other functions that supports the agents workflow when serving the public
ISCC (IMPACT for Service Canada Centres) knowledge repository (supporting in-person CSOs): this tool includes information, developments and procedures that agents use when delivering information to the public.
Operation Knowledge Centre (OKC) Service Canada collection of Passport manuals; bulletins; procedures.
Access to Information and Privacy
The Access to Information and Privacy Division is responsible for the administration of the Access to Information Act and the Privacy Act throughout the ESDC portfolio, including the Labour Program and Service Canada.
Note: The Access to Information and Privacy Division is responsible for processing requests received under the Access to Information Act and Privacy Act only for records held by Employment and Social Development Canada, which includes the Labour Program and Service Canada. These requests should be forwarded to the following:
Access to Information and Privacy Coordinator
Employment and Social Development Canada
Phase IV, Level 12, Mail stop 1203
140 Promenade du Portage
Gatineau QC K1A 0J9
Generic Mailbox: NC-COMM-ATIP-AIPRP-GD@hrsdc-rhdcc.gc.ca
For additional information about the programs and activities, visit the Employment and Social Development Canada website.
Completed Access to Information requests
ESDC provides a list of completed access to information requests online. All requests related to ESDC, Service Canada, Labour, and the Canada Employment Insurance Commission are processed by ESDC and are included in these statistics.
Privacy impact assessments
To assure Canadians that privacy principles are being taken into account when there are proposals for, and during the design, implementation and evolution of programs and services that raise privacy issues by:
- prescribing the development and maintenance of Privacy Impact Assessments; and
- routinely communicating the results of Privacy Impact Assessments to the Privacy Commissioner of Canada and the public.
Privacy Impact Assessments provide a framework to ensure that privacy is considered throughout the design or re-design of programs or services. The assessments will identify the extent to which proposals comply with the provisions of the Privacy Act, regulations and Treasury Board Directive on Privacy Impact Assessment. Assessments assist managers and decision-makers to avoid or mitigate privacy risks and promote fully informed policy, program and system design choices.
Public summaries: Privacy impact reports
Subsection 5(2) of the Privacy Act requires government institutions to notify individuals of the intended uses, consistent uses and disclosure of personal information when it is being collected. To complement this requirement and to promote a broader understanding of how privacy issues related to the program or service have been addressed, institutions must make summaries of the results of their Privacy Assessments available to the public.
- Access Key Authentication Service
- Canada Education Savings Plan
- Information Technology Renewal Delivery System
- MOU Regarding the Exchange of Personal Information with Respect to Persons Sentenced to Imprisonment in a Penitentiary for the Administration of the Old Age Security Act
- Prime Minister's Volunteer Awards (PMVA)
- Processing and Payment Services
- Universal Child Care Benefit
- Parents of Murdered or Missing Children grant
- Connecting Canadians with Available Jobs
- Cyber-Authentication Renewal - Phase I
- Cyber-Authentication Renewal - Phase II
- Old Age Security Proactive Enrolment Initiative
- Social Security Tribunal
- Aboriginal Skills and Employment Training Strategy
- Citizenship and Immigration Canada - Early Initiative
- Enabling Services Renewal Program ERP-SAP Solution
- Information Sharing Agreement with the Ministère du Revenu du Québec
- Information Sharing Exchanges between Human Resources and Skills Development Canada and Veterans Affairs Canada
- Labour Market Development Agreements with Provinces and Territories
- Parents of Critically Ill Children
- Record of Employment Web Online Registration and File Maintenance
- Sharing of Individual-Level Data under the MOU between HRSDC and OSFI
- Temporary Foreign Worker Program - Phase I
- Canada Apprentice Loans - Phase I
- Enabling Services Renewal Program - myEMS (PeopleSoft)
- Job Bank
- Provincial and Territorial Delivery of the Canada Job Grant
- Provincial and Territorial Delivery of the Canada Job Grant - Datagateway
- Skills and Partnership Fund
- Temporary Foreign Worker Program Phase - II
- Temporary Foreign Worker Program Phase - III
- Canada Apprentice Loans Phase II: Account Manager
- Compensation for Employers of Reservists Program
- Employment Equity Programs
- Federal Workers’ Compensation Under the Government Employees Compensation Act
- Hosted Social Media Account Management Service - Hootsuite
- Interdepartmental Memorandum of Understanding on Collection Services with the Canada Revenue Agency
- Managed Web Services
- Passport Program Transition
- Canada Disability Savings Program: Administration of Canada Disability Savings Grants ＆ Bonds
- Canada Education Savings Program - Administration and the Delivery of the Canada Education Savings Grant, Canada Learning Bond and Provincial Education Savings Incentives
- Canadian Government Annuity Program
- Citizenship and Immigration Canada and Employment and Social Development Canada Global Case Management System – Social Insurance Register Linkages Project (GCMS - SIR)
- Disclosure of Information Collected under the Old Age Security Act to the Province of Alberta for the Administration of the Alberta Seniors and Housing Programs
- Exchange of Information Collected under the Canada Pension Plan in Support of the Superannuation Programs Administered by Public Works and Government Services Canada
- Exchange of Personal Information between ESDC and Alberta Ministry of Seniors and Housing for the Administration of the Alberta Seniors Benefit
- Individual Quality Feedback - Accuracy
- Integrated Learning Management System
- Linked EACCOUNTS Service between ESDC and Canada Revenue Agency
- Old Age Security: Proactive Enrolment Initiative - Phase 2
- Service Canada Role in International Mobility Program Inspections
- Temporary Foreign Worker Program Phase IV
- Automatic Enrolment for the Guaranteed Income Supplement
- Call recording and screen capture functionality for the 1 800 O-CANADA and customized information services Quality Assurance Program
- Canada Apprentice Loans Phase III: Repayment
- DFO-Ice Assistance Program
- Direct Deposit and Sharing information Initiative
- eNotification Project in My Service Canada Account
- Exchange of Personal Information between ESDC and Yukon Department of Health and Social Services for the administration of the Yukon Senior Income Supplement
- First Nations Job Fund
- MOU concerning the disclosure of various administrative data files from ESDC to Statistics Canada
- Workforce Development Agreement
- Youth Employment Strategy
- Education Savings Referral Service
- Exchange of Information between ESDC and BC’s Ministry of Social Development and Poverty Reduction
- Modernization of Integrity Case Management System TFWP/IMP
- Information Sharing Agreement between ESDC and the Department of Justice
- Death Abroad Data Exchange Initiative
In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should the applicant wish to review materials on site. The address is:
Place du Portage, Phase IV, Level 12
140 Promenade du Portage,
Gatineau QC K1A 0J9
To locate a Service Canada Office where you can access the Info Source Chapter, visit the Service Canada website.
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