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Access Record of employment on the web for employers

Record of employment on the web (ROE Web) is a secure portal that allows employers to create and submit records of employment (ROE) online for their employees.

If you're not an employer, you can access your ROE in My Service Canada Account (MSCA).

Sign in

If you are an employer and already have an ROE Web account, select an option to sign in:

Forgot your sign in information?
  • If you forgot your GCKey sign-in information: Select "Sign in with GCKey" and follow the instructions to recover your GCKey information on the Welcome to GCKey page
  • If you forgot your online banking sign-in information: You must recover your sign-in information with your bank before you can sign in to ROE Web
  • If you have new GCKey or bank sign in information: You will need to recover access to your ROE Web account:
    1. Select "Sign in with GCKey" or "Sign in with your bank" above
    2. You will be directed to the GCKey or your bank's sign in page. Follow the instructions to sign in. Once signed in you will be directed back to the ROE Web page
    3. Read and agree to the ROE Web Privacy Statement and Terms of use
    4. You will be directed to a page that offers the option to recover access to an existing ROE Web account (option 2)
    5. Provide your User Reference Number
    6. If you forgot your User Reference Number (URN)

      Select the "Forgot my User Reference Number?" link. Enter the email address associated to your account and answer your security questions. You will receive your URN by email.

    7. Answer your security questions
    8. Confirm your new username and password
    9. You will be directed to your ROE Web account


If you are an employer and don't have an ROE Web account, select an option to register:

  • Register with GCKey

    Do you have a GCKey?

    What is GCKey?

    • Yes, I want to sign in to ROE Web using my GCKey
    • No, I want to sign up for a GCKey
  • Register with your bank

Support for employers

Visit Record of employment for guides and help on ROEs and support on how to use the ROE Web portal.

Avoid technical problems
  • Don't bookmark secure ROE Web pages (the pages you see after you sign in)
  • Use one of the following Web browsers:
    • Google Chrome (version 84 or newer)
    • Safari (version 13.1.2 or newer)
    • Microsoft Edge (version 85 or newer)
    • Mozilla Firefox (version 68 or newer)
  • Apple users should use one of the following operating systems:
    • iOS (version 13 or newer)
    • MacOS (version 10.15 or newer)
    • Enable cookies and JavaScript in your browser

Contact us

For help, advice or technical support, employers can contact the Employer Contact Centre.

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