Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult: EI information for employers.

Not an employer? Consult: EI information for individuals.

Online

You can complete the following tasks online:

By phone

The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of February 19, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday February 19, 2024 50 seconds
Tuesday February 20, 2024 4 minutes
Wednesday February 21, 2024 2 minutes
Thursday February 22, 2024 3 minutes
Friday February 23, 2024 3 minutes
Average wait time for the week of February 19, 2024 3 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of February 12 to 16 3 minutes
The week of February 5 to 9 2 minutes
The week of January 29 to February 2 3 minutes
The week of January 22 to 26 5 minutes
Monthly average wait times
Months Average wait time
January 2024 8 minutes
December 2023 10 minutes
November 2023 6 minutes
October 2023 1 minute
September 2023 47 seconds
August 2023 1 minute
July 2023 1 minute
June 2023 2 minutes
May 2023 2 minutes
April 2023 1 minute
March 2023 53 seconds
February 2023 1 minute

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