Contact the Employer Contact Centre
For more information on Employment Insurance (EI) for employers, please consult EI information for employers.
Not an employer? Consult EI contact information for individuals.
Online
You can use the following online self-service options:
By phone
The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer-related programs and services. It is available 24 hours a day, 7 days a week.
During business hours, you can call the Employer Contact Centre to obtain:
- advice and guidance about issuing ROE
- paper ROE forms
- technical support for ROE Web
- registration support for Grants and Contributions Online Services (GCOS)
- Data Gateway support for:
- information on the Temporary Foreign Worker Program (TFWP)
- information on the Work-Sharing Program
- information on the EI Premium Reduction Program (PRP)
- information on the Supplemental Unemployment Benefit (SUB) program
- information on the payment of financial compensation to an employee following an arbitration award or similar settlement
We will ask you for the following information when you call:
- your Business Number (BN), or the BN of the business you are calling about
- the postal code associated with the BN (as registered with CRA)
Canada and the United States:
- Toll-free: 1-800-367-5693
- TTY: 1-855-881-9874
Outside Canada and the United States:
- 506-546-7569 (collect calls accepted)
- hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of September 29, 2025.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
Days | Average wait time |
---|---|
Monday September 29, 2025 | 2 seconds |
Tuesday September 30, 2025 | Closed for holiday |
Wednesday October 1, 2025 | 15 seconds |
Thursday October 2, 2025 | 0 seconds |
Friday October 3, 2025 | 1 second |
Average wait time for the week of September 29, 2025 | 5 seconds |
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.
Weekly average wait times
Weeks | Average wait time |
---|---|
The week of September 22 to 26 | 1 second |
The week of September 15 to 19 | 1 second |
The week of September 8 to 12 | 4 seconds |
The week of September 1 to 5 | 14 seconds |
Monthly average wait times
Months | Average wait time |
---|---|
September 2025 | 5 seconds |
August 2025 | 13 seconds |
July 2025 | 5 seconds |
June 2025 | 3 seconds |
May 2025 | 2 seconds |
April 2025 | 16 seconds |
March 2025 | 4 seconds |
February 2025 | 15 seconds |
January 2025 | 54 seconds |
December 2024 | 4 minutes |
November 2024 | 3 minutes |
October 2024 | 1 minute |