Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage

Not an Employer? Visit Employment Insurance Information for Individuals

Online

You can complete the following task online:

By phone

You can call the Employer Contact Centre for assistance with:

  • Advice and guidance about issuing Records of Employment (ROE)
  • Ordering paper ROE forms
  • Technical support for:
    • Grants and Contributions Online Services (GCOS)
    • ROE Web
  • Data Gateway support for:
    • Automated Earnings Reporting System (AERS)
    • Report on Hirings (RoH)
    • Temporary Foreign Worker Program’s Global Talent Stream
    • Work-Sharing Program
  • Information on the Temporary Foreign Worker Program (excluding jobs in Quebec, but including In-home Caregivers in Quebec and the Global Talent Stream in Quebec)
  • Information about the Job Bank for Employers in British Columbia and Quebec
  • Information on the Work-Sharing Program

Canada and the United States, Toll-free: 1-800-367-5693

Canada and the United States, TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls are accepted )

Hours of operation: 7:00 a.m. to 8:00 p.m., Eastern time, Monday to Friday.

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