Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult EI information for employers.

Not an employer? Consult EI contact information for individuals.

Online

You can use the following online self-service options:

By phone

The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer-related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre to obtain:

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States:

  • 506-546-7569 (collect calls accepted)
  • hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of October 20, 2025.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday October 20, 2025 0 seconds
Tuesday October 21, 2025 1 second
Wednesday October 22, 2025 5 seconds
Thursday October 23, 2025 1 second
Friday October 24, 2025 7 seconds
Average wait time for the week of October 20, 2025 3 seconds

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of October 13 to 17 1 second
The week of October 6 to 10 1 second
The week of September 29 to October 3 5 seconds
The week of September 22 to 26 1 second
Monthly average wait times
Months Average wait time
September 2025 5 seconds
August 2025 13 seconds
July 2025 5 seconds
June 2025 3 seconds
May 2025 2 seconds
April 2025 16 seconds
March 2025 4 seconds
February 2025 15 seconds
January 2025 54 seconds
December 2024 4 minutes
November 2024 3 minutes
October 2024 1 minute

Page details

2025-07-31