Contact the Employer Contact Centre

Online

You can complete the following task online:

• produce your records of employment (ROE) using ROE Web
• learn how to complete records of employment (ROE)

By phone

The Employer Contact Centre’s automated service provides specific information on some of Service Canada’s employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

• advice and guidance about issuing records of employment (ROEs)
• ordering paper ROE forms
• technical support for:
  • Grants and Contributions Online Services (GCOS)
  • ROE Web
• Data Gateway support for:
  • Automated Earnings Reporting System (AERS)
  • Report on Hirings (RoH)
  • Temporary Foreign Worker Program’s Global Talent Stream
  • Work-Sharing Program
• information on the Temporary Foreign Worker Program (TFWP)
• information about the Job Bank for Employers in British Columbia and Quebec
• information on the Work-Sharing Program
• information on the EI Premium Reduction Program (PRP)
• information on the Supplemental Unemployment Benefit (SUB) program

We will ask you for the following information when you call:

• your Business Number (BN), or the BN of the business you are calling about
• the postal code associated with the BN (as registered with CRA)

Canada and the United States:

• Toll-free: 1-800-367-5693
• TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of July 12, 2021.

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.