Contact the Employer Contact Centre
For more information on Employment Insurance for employers, please visit the EI - Information for employers web page.
Not an employer? Visit Employment Insurance information for individuals.
Online
You can complete the following task online:
By phone
What you need before you call:
- your Business Number (BN), or the BN of the business you are calling about
- the postal code associated with the BN (as registered with CRA)
You can call the Employer Contact Centre for assistance with:
- advice and guidance about issuing records of employment (ROE)
- ordering paper ROE forms
- technical support for:
- Grants and Contributions Online Services (GCOS)
- ROE Web
- Data Gateway support for:
- Automated Earnings Reporting System (AERS)
- Report on Hirings (RoH)
- Temporary Foreign Worker Program’s Global Talent Stream
- Work-Sharing Program
- information on the Temporary Foreign Worker Program (TFWP)
- information about the Job Bank for Employers in British Columbia and Quebec
- information on the Work-Sharing Program
- information on the EI Premium Reduction Program (PRP)
- information on the Supplemental Unemployment Benefit (SUB) program
Canada and the United States:
- Toll-free: 1-800-367-5693
- TTY: 1-855-881-9874
Outside Canada and the United States: 506-546-7569 (collect calls accepted)
Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.
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