Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage.

Not an employer? Visit Employment Insurance Information for Individuals.


You can complete the following task online:

By phone

What you need before you call:

  • Your Business Number (BN), or the BN of the business you are calling about
  • The postal code associated with the BN (as registered with CRA)

You can call the Employer Contact Centre for assistance with:

  • Advice and guidance about issuing Records of Employment (ROE)
  • Ordering paper ROE forms
  • Technical support for:
    • Grants and Contributions Online Services (GCOS)
    • ROE Web
  • Data Gateway support for:
    • Automated Earnings Reporting System (AERS)
    • Report on Hirings (RoH)
    • Temporary Foreign Worker Program’s Global Talent Stream
    • Work-Sharing Program
  • Information on the Temporary Foreign Worker Program (TFWP)
  • Information about the Job Bank for Employers in British Columbia and Quebec
  • Information on the Work-Sharing Program
  • Information on the EI Premium Reduction Program (PRP)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

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