Contact the Employer Contact Centre
For more information on Employment Insurance (EI) for employers, please consult EI information for employers.
Not an employer? Consult EI contact information for individuals.
Online
You can use the following online self-service options:
By phone
The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer-related programs and services. It is available 24 hours a day, 7 days a week.
During business hours, you can call the Employer Contact Centre to obtain:
- advice and guidance about issuing ROE
- paper ROE forms
- technical support for ROE Web
- registration support for Grants and Contributions Online Services (GCOS)
- Data Gateway support for:
- information on the Temporary Foreign Worker Program (TFWP)
- information on the Work-Sharing Program
- information on the EI Premium Reduction Program (PRP)
- information on the Supplemental Unemployment Benefit (SUB) program
- information on the payment of financial compensation to an employee following an arbitration award or similar settlement
We will ask you for the following information when you call:
- your Business Number (BN), or the BN of the business you are calling about
- the postal code associated with the BN (as registered with CRA)
Canada and the United States:
- Toll-free: 1-800-367-5693
- TTY: 1-855-881-9874
Outside Canada and the United States:
- 506-546-7569 (collect calls accepted)
- hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of March 31, 2025.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
Days | Average wait time |
---|---|
Monday March 31, 2025 | 5 seconds |
Tuesday April 1, 2025 | 7 seconds |
Wednesday April 2, 2025 | 5 seconds |
Thursday April 3, 2025 | 1 second |
Friday April 4, 2025 | 2 seconds |
Average wait time for the week of March 31, 2025 | 4 seconds |
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.
Weekly average wait times
Weeks | Average wait time |
---|---|
The week of March 24 to 28 | 2 seconds |
The week of March 17 to 21 | 2 seconds |
The week of March 10 to 14 | 11 seconds |
The week of March 3 to 7 | 2 seconds |
Monthly average wait times
Months | Average wait time |
---|---|
March 2025 | 4 seconds |
February 2025 | 15 seconds |
January 2025 | 54 seconds |
December 2024 | 4 minutes |
November 2024 | 3 minutes |
October 2024 | 1 minute |
September 2024 | 3 minutes |
August 2024 | 3 minutes |
July 2024 | 2 minutes |
June 2024 | 53 seconds |
May 2024 | 1 minute |
April 2024 | 5 minutes |
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