Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for employers web page.

Not an employer? Visit Employment Insurance information for individuals.


You can complete the following task online:

By phone

What you need before you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

You can call the Employer Contact Centre for assistance with:

  • advice and guidance about issuing records of employment (ROE)
  • ordering paper ROE forms
  • technical support for:
    • Grants and Contributions Online Services (GCOS)
    • ROE Web
  • Data Gateway support for:
    • Automated Earnings Reporting System (AERS)
    • Report on Hirings (RoH)
    • Temporary Foreign Worker Program’s Global Talent Stream
    • Work-Sharing Program
  • information on the Temporary Foreign Worker Program (TFWP)
  • information about the Job Bank for Employers in British Columbia and Quebec
  • information on the Work-Sharing Program
  • information on the EI Premium Reduction Program (PRP)
  • information on the Supplemental Unemployment Benefit (SUB) program

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

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