Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for employers web page.

Not an employer? Visit Employment Insurance information for individuals.

Online

You can complete the following task online:

By phone

The Employer Contact Centre’s automated service provides specific information on some of Service Canada’s employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

  • advice and guidance about issuing records of employment (ROEs)
  • ordering paper ROE forms
  • technical support for:
    • Grants and Contributions Online Services (GCOS)
    • ROE Web
  • Data Gateway support for:
    • Automated Earnings Reporting System (AERS)
    • Report on Hirings (RoH)
    • Temporary Foreign Worker Program’s Global Talent Stream
    • Work-Sharing Program
  • information on the Temporary Foreign Worker Program (TFWP)
  • information about the Job Bank for Employers in British Columbia and Quebec
  • information on the Work-Sharing Program
  • information on the EI Premium Reduction Program (PRP)
  • information on the Supplemental Unemployment Benefit (SUB) program

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of April 26, 2021.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday April 26, 2021 12 seconds
Tuesday April 27, 2021 19 seconds
Wednesday April 28, 2021 6 seconds
Thursday April 29, 2021 4 seconds
Friday April 30, 2021 1 second
Average wait time for the week of April 26, 2021 9 seconds

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of April 19 to 23 3 seconds
The week of April 12 to 16 3 seconds
The week of April 5 to 9 19 seconds
The week of March 29 to April 2 3 seconds
Monthly average wait times
Months Average wait time
April 2021 8 seconds
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