Contact the Employer Contact Centre

Online

You can use the following online self-service options:

• Employers: How to complete the record of employment (ROE) form
• ROE Web
• Labour Market Impact Assessment (LMIA) Online portal

By phone

The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer-related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre to obtain:

• advice and guidance about issuing ROE
• paper ROE forms
• technical support for ROE Web
• registration support for Grants and Contributions Online Services (GCOS)
• Data Gateway support for:
  • Automated Earnings Reporting System (AERS)
  • Report on Hirings (RoH)
  • Work-Sharing Program
• information on the Temporary Foreign Worker Program (TFWP)
• information on the Work-Sharing Program
• information on the EI Premium Reduction Program (PRP)
• information on the Supplemental Unemployment Benefit (SUB) program
• information on the payment of financial compensation to an employee following an arbitration award or similar settlement

We will ask you for the following information when you call:

• your Business Number (BN), or the BN of the business you are calling about
• the postal code associated with the BN (as registered with CRA)

Canada and the United States:

• Toll-free: 1-800-367-5693
• TTY: 1-855-881-9874

Outside Canada and the United States:

• 506-546-7569 (collect calls accepted)
• hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of March 31, 2025.

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.