Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage.

Not an employer? Visit Employment Insurance Information for Individuals.

Online

You can complete the following task online:

Produce your Records of Employment (ROE)

By phone

What you need before you call:

Your Business Number (BN), or the BN of the business you are calling about
The postal code associated with the BN (as registered with CRA)

You can call the Employer Contact Centre for assistance with:

Advice and guidance about issuing Records of Employment (ROE)
Ordering paper ROE forms
Technical support for:

Grants and Contributions Online Services (GCOS)
ROE Web

Data Gateway support for:

Automated Earnings Reporting System (AERS)
Report on Hirings (RoH)
Temporary Foreign Worker Program’s Global Talent Stream
Work-Sharing Program

Information on the Temporary Foreign Worker Program (TFWP)
Information about the Job Bank for Employers in British Columbia and Quebec
Information on the Work-Sharing Program
Information on the EI Premium Reduction Program (PRP)

Canada and the United States:

Toll-free: 1-800-367-5693
TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.