Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult: EI information for employers.

Not an employer? Consult: EI information for individuals.

Online

You can complete the following task online:

By phone

The Employer Contact Centre’s automated service provides specific information on some of Service Canada’s employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

  • advice and guidance about issuing records of employment (ROEs)
  • ordering paper ROE forms
  • technical support for:
    • Grants and Contributions Online Services (GCOS)
    • ROE Web
  • Data Gateway support for:
    • Automated Earnings Reporting System (AERS)
    • Report on Hirings (RoH)
    • Temporary Foreign Worker Program’s Global Talent Stream
    • Work-Sharing Program
  • information on the Temporary Foreign Worker Program (TFWP)
  • information about the Job Bank for Employers in British Columbia and Quebec
  • information on the Work-Sharing Program
  • information on the EI Premium Reduction Program (PRP)
  • information on the Supplemental Unemployment Benefit (SUB) program

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of January 10, 2022.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday January 10, 2022 3 minutes
Tuesday January 11, 2022 3 minutes
Wednesday January 12, 2022 2 minutes
Thursday January 13, 2022 4 minutes
Friday January 14, 2022 2 minutes
Average wait time for the week of January 10, 2022 3 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of January 3 to 7 8 minutes
The week of December 27 to 31 1 minute
The week of December 20 to 24 35 seconds
The week of December 13 to 17 4 minutes
Monthly average wait times
Months Average wait time
December 2021 1 minute
November 2021 2 minutes
October 2021 4 minutes
September 2021 1 minute
August 2021 2 minutes
July 2021 7 seconds
June 2021 10 seconds
May 2021 4 seconds
April 2021 8 seconds
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