Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage
Not an Employer? Visit Employment Insurance Information for Individuals


You can complete the following tasks online:

By phone

You can complete the following tasks by calling the Employer Contact Centre:

  • Order ROE forms
  • Get advice and guidance on ROEs
  • Get technical support for ROE Web and Grants and Contributions Online Services (GCOS)
  • Get Data Gateway support for Report on Hiring’s, Work-sharing, Automated Earnings Reporting System
  • Get information on the Temporary Foreign Worker Program (excluding jobs in Quebec, but including In-home Caregivers in Quebec)
  • Information about Job Bank for employers in British Columbia, Quebec, and Saskatchewan
  • North America Toll-free: 1-800-367-5693
  • North America TTY: 1-855-881-9874
  • The hours of operation are 7:00 a.m. to 8:00 p.m. EST, Monday to Friday.
  • Outside North America: 506-546-7569 (call collect)
  • The hours of operation are 7:00 a.m. to 4:00 p.m. EST, Monday to Friday.
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