Contact the Employer Contact Centre
For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage
Not an Employer? Visit Employment Insurance Information for Individuals
Online
You can complete the following task online:
By phone
You can call the Employer Contact Centre for assistance with:
- Advice and guidance about issuing Records of Employment (ROE)
- Ordering paper ROE forms
- Technical support for:
- Grants and Contributions Online Services (GCOS)
- ROE Web
- Data Gateway support for:
- Automated Earnings Reporting System (AERS)
- Report on Hirings (RoH)
- Temporary Foreign Worker Program’s Global Talent Stream
- Work-Sharing Program
- Information on the Temporary Foreign Worker Program (excluding jobs in Quebec, but including In-home Caregivers in Quebec and the Global Talent Stream in Quebec)
- Information about the Job Bank for Employers in British Columbia and Quebec
- Information on the Work-Sharing Program
Canada and the United States, Toll-free: 1-800-367-5693
Canada and the United States, TTY: 1-855-881-9874
Outside Canada and the United States: 506-546-7569 (collect calls are accepted )
Hours of operation: 7:00 a.m. to 8:00 p.m., Eastern time, Monday to Friday.
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