Contact the Employer Contact Centre

For more information on Employment Insurance for employers, please visit the EI - Information for Employers webpage

Not an Employer? Visit Employment Insurance Information for Individuals


You can complete the following task online:

By phone

You can call the Employer Contact Centre for assistance with:

  • Ordering ROE forms
  • Advice and guidance on completing ROEs
  • Technical support for ROE Web and Grants and Contributions Online Services (GCOS)
  • Data Gateway support for Report on Hiring’s, Work-sharing, Automated Earnings Reporting System, and the Temporary Foreign Worker Program’s Global Talent Stream
  • Information on the Temporary Foreign Worker Program (excluding jobs in Quebec, but including In-home Caregivers in Quebec and the Global Talent Stream in Quebec)
  • Information about the Job Bank for employers in British Columbia and Quebec
  • Information on Work-sharing
  • North America Toll-free: 1-800-367-5693
  • North America TTY: 1-855-881-9874
  • Hours of operation:7:00 a.m. to 8:00 p.m. EST, Monday to Friday.
  • Outside North America: 506-546-7569 (call collect)
  • Hours of operation:7:00 a.m. to 4:00 p.m. EST, Monday to Friday.
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