Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult: EI information for employers.

Not an employer? Consult: EI information for individuals.

Online

You can complete the following tasks online:

By phone

The Employer Contact Centre’s automated service provides specific information on some of Service Canada’s employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of September 12, 2022.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday September 12, 2022 21 minutes
Tuesday September 13, 2022 14 minutes
Wednesday September 14, 2022 19 minutes
Thursday September 15, 2022 13 minutes
Friday September 16, 2022 9 minutes
Average wait time for the week of September 12, 2022 15 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of September 5 to 9 14 minutes
The week of August 29 to September 2 52 seconds
The week of August 22 to 26 52 seconds
The week of August 15 to 19 3 minutes
Monthly average wait times
Months Average wait time
August 2022 1 minute
July 2022 2 minutes
June 2022 20 seconds
May 2022 23 seconds
April 2022 41 seconds
March 2022 23 seconds
February 2022 24 seconds
January 2022 4 minutes
December 2021 1 minute
November 2021 2 minutes
October 2021 4 minutes
September 2021 1 minute
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