Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult: EI information for employers.

Not an employer? Consult: EI information for individuals.

Online

You can complete the following tasks online:

By phone

The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre for assistance with:

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States: 506-546-7569 (collect calls accepted)

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of March 18, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday March 18, 2024 8 minutes
Tuesday March 19, 2024 20 minutes
Wednesday March 20, 2024 12 minutes
Thursday March 21, 2024 8 minutes
Friday March 22, 2024 10 minutes
Average wait time for the week of March 18, 2024 11 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of March 11 to 15 10 minutes
The week of March 4 to 8 3 minutes
The week of February 26 to March 1 3 minutes
The week of February 19 to 23 3 minutes
Monthly average wait times
Months Average wait time
February 2024 3 minutes
January 2024 8 minutes
December 2023 10 minutes
November 2023 6 minutes
October 2023 1 minute
September 2023 47 seconds
August 2023 1 minute
July 2023 1 minute
June 2023 2 minutes
May 2023 2 minutes
April 2023 1 minute
March 2023 53 seconds

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