Wage Earner Protection Program – After you’ve applied

6. After you've applied

If you are entitled to receive a payment, our goal is to issue your payment within 35 days provided we have received all necessary information to finalize your file. Submitting a complete application will help with timely processing.

Please note that Trustees and Receivers have 45 days after the date of the bankruptcy or receivership to provide Service Canada with the necessary information. The 35-day processing time does not commence until this information has been received.

If you do not receive your payment within 35 days of applying, please contact the Wage Earner Protection Program to check the status of your application. You will need to provide your Social Insurance Number (SIN).

Requesting a review of your decision

If an applicant disagrees with Service Canada's decision regarding their eligibility, they have the right to request a review by the Minister.

The request must be made in writing within 30 days after the day on which the applicant is informed of the eligibility decision by Service Canada by completing the WEPP form – Request for Review by Minister. In requesting a review, an applicant is permitted to submit new information that could impact the decision.

A review by the Minister may require that a trustee or receiver be contacted for original documentation, information or clarification.

Requesting an appeal

An applicant who is not satisfied with the outcome of the review may appeal the decision, but only on a question of law or jurisdiction. The applicant has 60 days from the date on which they are notified of the review decision to file an appeal. An application must be submitted in writing and must specify the reasons for the appeal by completing the Notice of Appeal to Adjudicator form available from any Service Canada Centre. Unlike the review, no new facts or evidence can be added to the file.

WEPP and Family Support Orders or Agreements

Your WEPP payments could be garnished if the Federal Department of Justice is required by law to intercept them. This law is named the Family Orders and Agreement Enforcement Assistance Act.

If you do not pay your support as set out in a family support order or agreement, some or all of your WEPP payments may be redirected by garnishment.

A garnishment is the lawful interception of money owed by a third party (for example the federal government) to the person who is in default of a debt, such as family support payments. The intercepted monies may be Employment Insurance benefits, income tax refunds, and Canada Pension Plan payments. Those amounts are transferred to the person to whom the debt is owed (for example a former partner/spouse or child/children).

A Family Support Order or Agreement garnishment is started by:

  1. someone who receives support, or;
  2. by someone else on that person's behalf (often by provincial or territorial authorities)

Please visit the Provincial and Territorial Family Maintenance Enforcement Programs page of the Department of Justice's website for more information.

You can also call the Automated Information System:

Toll-free: 1-800-267-7777
TTY: 1-800-267-7676

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: