How to file a complaint with an external complaints body (ECB)

If you have a complaint or a problem with an external complaints body (ECB), you should try to resolve the problem directly with your ECB.​

Find more information on your ECB and its complaint-handling process.

Financial Consumer Agency of Canada (FCAC)

FCAC will monitor the ECB's compliance with the federal regulations with which it must comply. However, please remember that FCAC does not provide redress or compensation and cannot get involved in individual disputes.

Learn more about how FCAC handles complaints.​​​​​​​​