Call for applications: Consumer Protection Advisory Committee  

The Commissioner of the Financial Consumer Agency of Canada (FCAC), Ms. Shereen Benzvy Miller, is looking for experienced senior representatives from the public, private and non-profit sectors who want to make a significant contribution to the financial protection of Canadians by becoming a member of FCAC’s Consumer Protection Advisory Committee (CPAC or Committee).

Purpose

The purpose of CPAC is to provide advice and share insights in support of FCAC’s financial consumer protection mandate, on:

• FCAC priorities and objectives
• emerging trends, issues and research, and
• other matters relevant to financial consumers.

CPAC members will help inform FCAC’s supervision work, research initiatives, and development of consumer education material, and will provide input on the evolving nature of the financial services sector and the needs of Canadians. In addition, members will share their perspectives on marketplace trends, issues related to financial services and products, and how changes in the financial services sector are impacting Canadians.

Application

Please complete and send your application form (PDF) to fcac.secretariat-secretariat.acfc@fcac-acfc.gc.ca by May 23, 2025, at 11:59 PM Pacific Standard Time. Only complete applications received by the due date will be given consideration.

Candidates

Candidates should describe in their application their interest in financial services and/or consumer protection, as well as their roles, responsibilities and experience in matters relevant to financial consumers.

The members are appointed by the Commissioner and include individuals from the public, non-profit and private sectors. In selecting members for the Committee, the Commissioner considers individuals’ roles, experience and knowledge, as well as geographical distribution, representation, reach and scope.

Member selection will be open and transparent, representative of Canada’s diversity, and based on merit. The Commissioner also reserves the right to select a member who, in her view, has expertise or represents interests that may help advance FCAC’s priorities.

Candidates should have experience as senior representatives of organizations or in their field of expertise, and significant leadership experience in financial services and/or consumer protection.

Members

As per the CPAC Terms of Reference, members are appointed to serve a term of two (2) years or such other duration as may be specified at the time of the appointment. A term may be extended to, but will not exceed, five (5) years. Terms may be staggered so that only a certain number of vacancies need to be filled in any one year.

Members are required to actively participate in the Committee’s activities and to demonstrate the importance they, and if applicable their organization, accord to consumer protection issues and the identification and evaluation of emerging trends.

FCAC may authorize the Committee to form subcommittees to address other specific matters of interest.

Meetings

In general, there will be at least three (3) CPAC meetings a year. They can be in person or virtual, as determined by FCAC. FCAC may invite non-members to attend CPAC meetings to discuss specific issues requiring outside expertise.

FCAC provides secretariat services to the Committee, including convening and administering the CPAC meetings, preparing, approving and disseminating the meeting agenda, and providing access to any related materials.

Remuneration, travel and hospitality

There is no honorarium payable to attend CPAC meetings, and members are expected to pay their travel and accommodation costs.

Certain members may be eligible for reimbursement of travel and accommodation costs. Eligibility will be assessed by FCAC on a case-by-case basis. Any reimbursement is contingent on FCAC’s approval of travel arrangements prior to their booking, and on the costs being in accordance with the National Joint Council’s Travel Directive and the Directive on Travel, Hospitality, Conference and Event Expenditures of the Treasury Board Secretariat.

For more information

For more information, please contact fcac.secretariat-secretariat.acfc@fcac-acfc.gc.ca.