Banking: know your rights

Know your rights when opening an account, cashing cheques, banking online and more.

Follow:

What information you must receive when opening an account, about increases in charges or new charges.

Protecting yourself when banking online.

What information banks must provide about their complaint-handling procedure and activities.

What information an ECB must provide when filing a complaint and how to file a complaint against an ECB.

Cashing a Government of Canada cheque for free, cheque hold periods and your right to access funds.

When and how a bank must notify you if your branch is closing.

What information banks must provide about Powers of Attorney.

Principles guiding banks when delivering banking services to seniors.