Banking: know your rights
Know your rights when opening an account, cashing cheques, banking online and more.
Services and information
Opening a personal bank account: know your rights
What information you must receive when opening an account, about increases in charges or new charges.
Online banking: know your rights and responsibilities
Protecting yourself when banking online.
Filing a complaint with a bank: know your rights
What information banks must provide about their complaint-handling procedure and activities.
External complaint body: know your rights
What information an ECB must provide when filing a complaint and how to file a complaint against an ECB.
Cashing a cheque: know your rights
Cashing a Government of Canada cheque for free, cheque hold periods and your right to access funds.
Branch closures: know your rights
When and how a bank must notify you if your branch is closing.
Powers of Attorney: know your rights
What information banks must provide about Powers of Attorney.
Banking services for seniors: know your rights
Principles guiding banks when delivering banking services to seniors.