Banking: rights and responsibilities

From: Financial Consumer Agency of Canada

Under Canadian law, you have certain rights when you are dealing with a federally regulated financial institution (FRFI). Other deposit-taking institutions, such as credit unions and caisses populaires, are generally regulated provincially and may have different requirements. Some credit unions are federally regulated. Federal consumer protection laws apply when dealing with a federal credit union.​

Click on the links below to learn more about your rights and responsibilities when dealing with a FRFI:

Ensuring banking needs of seniors are met

The member banks of the Canadian Bankers Association (CBA) have agreed to principles to guide them when they deliver banking products and services to seniors.

FCAC monitors banks’ compliance with this code of conduct.

Learn more about the Code of Conduct for the Delivery of Banking Services to Seniors.

What you should do if you feel your rights are not being respected

If you feel that a FRFI is not respecting your rights, contact the Financial Consumer Agency of Canada.

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