Banking: know your rights

Know your rights when opening an account, cashing cheques, banking online and more.

Follow:

What information you must receive when opening an account, about increases in charges or new charges.

Protecting yourself when banking online.

When and how a bank must notify you if your branch is closing.

Cashing a Government of Canada cheque for free, cheque hold periods and your right to access funds.

What information banks must provide about Powers of Attorney.

Principles guiding banks when delivering banking services to seniors.

What information banks must provide about their complaint-handling procedure and activities.

What information ECBs must provide when filing a complaint and how to file a complaint against your ECB.