Online banking: know your rights and responsibilities

Online banking allows you to access your accounts and make financial transactions on the Internet. For example, you can pay bills or transfer funds between your accounts. It’s important to understand your rights and responsibilities when using online banking.

Learn more about online banking.

Protecting yourself when banking online

To protect yourself from financial loss from an unauthorized transaction:

You may use a mobile device to do your banking, from an application, or an online banking site. If you lose this device, it’s important to let your financial institution know right away. You should also contact your mobile service provider so they can block your account.

You may be at risk when you share your banking information. You may lose the protection against unauthorized transactions that your financial institution offers. You may also be responsible for any unauthorized transactions on your account.

This may happen if you provide your personal or banking information to third party financial applications for example.

Learn more about financial applications.

Check with your financial institution to find out about their online banking service guarantee or commitment. Also ask about their policy on unauthorized transactions.

Find out how to protect your financial information in the event of a data breach.

When these rights apply to you

These rights apply when you’re dealing with a federally regulated financial institution like a bank or federal credit union.

Find out if your financial institution is federally regulated.

Learn more about how your banking rights are protected.

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