How your banking rights are protected

Measures to protect your banking rights

Various measures protect your banking rights including:

• federal laws and regulations
• codes of conduct
• public commitments

These obligations apply to federally regulated:

• banks
• authorized foreign banks
• credit unions
• trust and loan companies
• insurance companies
• retail associations
• external complaints bodies
• payment card network operators

Other financial institutions like provincially regulated credit unions and securities commissions are regulated provincially. They may have different requirements.

Find out if your financial institution is federally regulated.

See a list of provincial and territorial regulators.

Financial Consumer Agency of Canada’s role

The Financial Consumer Agency of Canada (FCAC) monitors and supervises federally regulated entities. FCAC supervises their compliance with the federal consumer protection measures, codes of conduct and public commitments that apply to them.

Learn more about who FCAC supervises.

Learn more about what FCAC supervises.

FCAC doesn’t provide redress or compensation and can’t get involved in individual disputes.

Learn more about FCAC’s role in handling complaints.

Your right to file a complaint

If you feel that a federally regulated entity isn’t respecting your rights, you can file a complaint.

Learn how to file a complaint about financial products and services.