5. Keep records and follow up

Managers should respect the dignity and privacy of the person being accommodated. Communication with others should be limited to those who need to know and to what they need to know.

• Records should document the entire process and be kept private and confidential
• Regularly follow up with the individual and modify the accommodation as needed and when an employee’s circumstances change
• Document any changes and provide pertinent information to the organizational contact (if applicable) on a timely basis, respecting privacy and confidentiality
• Integrate accommodation needs into future human resources and business planning