Drugs and Health Products

On the Health Canada Web site, each navigation section (listed on the left-hand side of the screen) has its own Contact Us page. To find contact information for topics other than Drugs and Health Products, view the Main Contact Us page.

Choose any of these topics for contact information:

Adverse Reaction Information

Advisories, Warnings and Recalls

For information about advisories, warning and recalls related to:

Biologics, Radiopharmaceuticals and Genetic Therapies

Contact the Biologics and Genetic Therapies Directorate for information about:

  • Blood and blood products,
  • Cells, tissues and organs,
  • Genetic therapies and diagnostics,
  • Radiopharmaceuticals
  • Reproductive technologies,
  • Viral and bacterial vaccines.

For more specific information contact the following offices:

Compliance and Enforcement

Contact the Health Products and Food Branch Inspectorate for information about Health Canada's national compliance and enforcement program for all drugs and health products for human and veterinary use regulated under its mandate. For more specific information contact the following offices:

To submit a complaint regarding an alleged violation of the Food and Drugs Act and related Regulations with regard to health products please complete the Health Product Complaint Form (FRM-0317).

Controlled Substances and Precursor Chemicals

Contact the Office of Controlled Substances for information on legislation, policy, activities, and the operations with regards to controlled substances and precursor chemicals.

Contact the appropriate DAS Contact Personnel for Police Forces for information on seized drug exhibit submissions.

Drug Products

Funding and Fees

MedEffect Canada

MedEffect Canada is a Health Canada initiative to provide centralized access to important new health product safety information and to build awareness on adverse reactions and the importance of reporting them.

We invite you to get involved!

We invite you also to:

Medical Devices

Medical Use of Marijuana

Natural and Non-prescription Health Products Directorate

General Enquiries

General enquiries regarding natural health products (NHPs), non-prescription drugs, product or site applications, licence status or corrections, etc., may be submitted to the Natural and Non-prescription Health Products Directorate (NNHPD), by email to hc.nnhpd-dpsnso.sc@canada.ca or by phone at (613) 960-8827.

Methods of delivery

Contacts for Natural Health Products and Non-prescription Drugs

Contacts for Non-prescription Drugs

  • Product Licensing for Non-prescription Drugs
    For general enquiries relating to licensing non-prescription drugs, please contact the Office of Submissions and Intellectual Property by email at: OSIP-BPPI@hc-sc.gc.ca or by phone at 613-941-7281.
  • Drug Product Database
    To search for a licensed non-prescription product, please visit the online Drug Products Database (DPD).
  • For general questions about the contents of the DPD, please contact: The Office of Submissions and Intellectual Property

    For technical support about the database, please contact: DPD Data Administrator

  • Drug Establishment Licensing
    For general enquiries relating to licensing non-prescription drugs, please contact:
    del_questions_leppp@hc-sc.gc.ca. More information can be found at the Drug Establishment Licences site.
  • Clinical Trials for Non-prescription Drugs
    For information, please contact: OCT_BEC_Enquiries_Enquetes@hc-sc.gc.ca

Contacts for Natural Health Products

  • Product Licensing for NHPs
    Applicants are strongly encouraged to enrol as Trading Partners and submit product licence applications (PLAs) via the secure email delivery service epost Connect (for more details, please refer to the “Methods of Delivery” section below), as mentioned in the Management of Product Licence Applications for Natural Health Products policy document.
  • Electronic Tools for Natural Health Product Licence Applications
    The NHP Online Solution is a suite of secure electronic tools that allow for quicker drafting and processing of natural health product licence applications. The suite of tools includes the electronic Product Licence Application Form (ePLA), the Natural Health Products Ingredient Database (NHPID), the electronic Submission Builder (eSB) and Trading Partner accounts.
    To report technical issues and/or errors with the above-mentioned forms/databases, please email: NHP_Initiative_PSN@hc-sc.gc.ca.
  • Natural Health Products Ingredient Database (NHPID) The NHPID is a repository of scientific terminologies and pre-cleared information approved by the NNHPD. To request additions or modifications of ingredient information or controlled vocabulary to the database, please use the Issue Form and submit it to: ingredient_support@hc-sc.gc.ca.
  • Clinical Trials for NHPs
    The NNHPD must authorize clinical trials for natural health products. The process of applying for authorization to conduct a clinical trial is designed to ensure the safety and ethical treatment of human experimental subjects and other persons involved in the trial. For further information, please contact: nhpd-cta.dec-dpsn@hc-sc.gc.ca.
  • Site Licensing for NHPs
    Who requires a site licence?
  • Note that applicants are strongly encouraged to enrol as Trading Partners and submit site licence applications (SLAs) via the secure email delivery service epost Connect (for more details, please refer to the “Methods of Delivery” section below) or as mentioned in the How to Interact with the Natural and Non-prescription Health Products Directorate Electronically. For more information, please contact: nhpd-cta.dec-dpsn@hc-sc.gc.ca

Methods of Delivery

Submissions must be sent via either through ONE of the following options:

  • (1) regular postal delivery
  • (2) courier
  • (3) secure email service, ePost Connect (New NHP Applications, if already a registered Trading Partner).

Faxes, regular electronic mail and USB memory sticks will not be accepted.

We encourage applicants to submit applications via ePost ConnectTM by completing the Enrolment Process to become a Trading Partner, which is a free service, provided that you are sending us correspondence in a conversation that was initiated by NNHPD. Licence applications, post-licence submission, and renewals are to be sent via the New NHP Applications Conversation, which we initiate with you once you enrol as a Trading Partner.

Natural and Non-prescription Health Products Directorate
Attn: Submission Administration Unit
250 Lanark Avenue AL 2002B
Ottawa, Ontario
K1A 0K9 (Canada Post delivery including Xpress Post)
K1Z 1G4 (Courier service excluding Xpress Post)

Public Involvement and Consultation

  • For information about public involvement and consultation, contact the Office of Consumer and Public Involvement.

Regulatory Requirements for Advertising

  • For information about regulatory requirements for Advertising contact the Regulatory Advertising Section of the Marketed Health Products Directorate.

Special Access to Drugs & Health Products

Veterinary Drugs

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