Employee Assistance Services: Contact us

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• Contact information
• Feedback

Contact information

Employee Assistance Program (EAP)

Telephone: 1-800-268-7708
Telephone: 1-800-567-5803 (digital service for those who are deaf or hard of hearing)

We also offer an online chat service, available Monday to Friday, 8:00 am to 7:30 pm (Eastern Time), excluding statutory holidays.

Chat with one of our mental health professionals to set up an appointment

Email: eas-sae@hc-sc.gc.ca (For general inquiries only. Do not use this email to ask for a referral or mental health support.)

Specialized organizational services

Telephone: 1-888-366-8213
Email: info-sos@hc-sc.gc.ca

Informal conflict management services

Telephone: 1-844-899-3609, option 2
Email: icms-sgic@hc-sc.gc.ca

Ombuds services

Telephone: 1-844-899-3609, option 3
Email: eas-ombuds-sae@hc-sc.gc.ca

Prevention of harassment and violence in the workplace

Telephone: 1-844-899-3609, option 4
Email: hvu-uhv@hc-sc.gc.ca

Occupational and critical incident stress management

Services for nurses in Indigenous communities:

Telephone: 1-800-268-7708 (ask for OCISM)

Feedback

We’re committed to service excellence and welcome your comments. Your feedback helps us understand your needs, address your concerns and improve our services.

We want to hear from you:

When providing feedback please keep in mind that call volumes are often very high. We manage resources to ensure that calls from clients in crisis are our top priority. This means that wait times can be longer than expected for less urgent situations.

Include a valid email address or telephone number so that we can confirm receipt of your feedback and respond to any concerns. Don’t include too many details or sensitive personal information. We review all feedback, and will respond to complaints by email or telephone within 3 business days.

Send us your feedback:

• Compliment: Tell us what we are doing well, or if you had a positive experience.
• Comment: Give us your suggestions or thoughts about our services, timeliness or processes.
• Complaint: Let us know if we didn’t meet your expectations about our services, timeliness or processes. You can also use this to report other concerns, such as about a mental health professional or our digital tools.