Employee Assistance Program

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24-hour crisis and referral center

  • highly confidential
  • bilingual service (French and English)
  • telephone service for people with a hearing impairment
  • available 24 hours a day, 7 days a week, 365 days a year
  • crisis counselling available (crisis and suicide prevention/intervention)
  • calls answered by mental health professionals having a minimum of a Master's degree in counselling, social work or psychology

Counselling services

  • network of over 900 mental health professionals providing face-to-face counselling
    • minimum of a Master's degree in counselling, social work or psychology and at least 5 years experience
  • e-counselling and telephone counselling
  • short-term professional counselling, including follow-ups as needed
  • referrals to an appropriate external community resource if the issue is not short-term or specialized treatment is required

Quality assurance

EAS' Quality Assurance Team ensures quality standards by:

  • offering services at no cost to the individual seeking assistance
  • surveying respondents once services are complete (95% of respondents indicated that they were "totally" or "very satisfied" with the assistance services received)
  • ensuring compliance with a variety of government policies like:
    • Official Languages Act
    • Treasury Board Employee Assistance Policy
    • Canadian Human Rights Act
    • Personal Information Protection and Electronic Documents Act
  • a complaints management process to address service-related issues
  • in-depth selection process for contracted mental health professionals
  • case management oversight ensuring that intervention plans respect EAS’ mandate and are best suited to meet client needs
  • training and guidance for contracted mental health professionals, including online orientation

Dedicated management team

  • bilingual reports
  • evaluation of all services provided
  • personalization to clients across Canada and abroad
  • information sessions to employees and managers to promote the use of services
  • customer relations team available to answer questions, review data, and work with clients to address concerns and improve service delivery
  • advice to management on dealing with difficult and unusual situations like suicide and workplace crisis
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