Employee Assistance Program
Did you know? When you contact EAP, you can ask to be referred to a mental health professional with experience dealing with a specific community? This can include gender, visible minority, Indigenous community, LGBTQ2S+, and more.
On this page:
- COVID-19: Update
- New EAP Chat service (for select organizations only)
- EAP client survey
- 24-hour crisis and referral center
- Network of professionals that represents a diverse public service
- Counselling services
- Quality assurance
- Dedicated management team
The Employee Assistance Program (EAP) is available to you and your immediate family members 24 hours a day, 7 days a week whether you are in distress, or need some mental health support during the COVID-19 pandemic. Not sure which number to call? Look up your department. If you don't get through on your first attempt, please try again as toll-free lines across telecom carriers may be experiencing network congestion.
Sessions are available in person (depending on public health restrictions in your area), or may be offered by phone, email or video.
If you are concerned about immediate harm to yourself or others please call 9-1-1.
For additional resources, visit the Mental health and COVID-19 for public servants: Protect your mental health.
New EAP Chat service
We are piloting a new online service to let you and your immediate family members access our EAP Crisis and Referral Centre using live Chat. Stay tuned! Your department will let you know when you will have access to this new online referral service.
Access Chat (Pilot phase: Health Canada and Public Health Agency of Canada employees and their immediate family members)
EAP client survey
We've created an electronic version of the Health Canada EAP survey. If you’ve recently completed counselling with our program and have a few minutes to spare, we’d like your feedback. Your answers will help us improve our services.
24-hour crisis and referral center
- highly confidential
- bilingual service (French and English)
- telephone service for individuals with a hearing impairment
- available 24 hours a day, 7 days a week, 365 days a year
- crisis counselling available (crisis and suicide prevention/intervention)
- calls answered by mental health professionals who have, at a minimum, a Master's degree in counselling, social work or psychology
- can assist with many concerns, like:
- couple and family relationships
- work life balance
- psychological health (stress management, anxiety, burn-out)
- work difficulties (conflict, dealing with change)
Network of professionals that represents a diverse public service
Employee Assistance Services strives to recruit mental health professionals that represent the diversity of the federal public service. Our goal is to make sure we have professionals with diverse backgrounds so that we can connect clients, on request, with the right counsellor based on experience. This can include gender, visible or cultural minority, Indigenous community, LGBTQ2S+, etc.
- network of over 900 mental health professionals providing face-to-face counselling
- minimum of a Master's degree in counselling, social work or psychology and at least 5 years experience
- e-counselling, video-counselling and telephone counselling
- short-term professional counselling, including follow-ups as needed
- ability to ask for a different mental health professional if the referral is not a good fit
- referrals to an appropriate external community resource if the issue is not short-term, or if specialized treatment is required
EAS' Quality Assurance Team ensures quality standards by:
- offering services at no cost to the individual seeking assistance
- surveying clients once services are complete (95% of respondents indicated that they were "totally" or "very satisfied" with the assistance services received)
- ensuring compliance with various laws and government policies like:
- Official Languages Act
- Treasury Board Directive on the Employee Assistance Program
- Canadian Human Rights Act
- Personal Information Protection and Electronic Documents Act
- a complaints management process to address service-related issues
- in-depth selection process for contracted mental health professionals
- case management oversight ensuring that intervention plans respect EAS’ mandate and are best suited to meet client needs
- training and guidance for contracted mental health professionals, including online orientation
Dedicated management team
- bilingual reports
- evaluation of all services provided
- personalization to clients across Canada and abroad
- information sessions to employees and managers to promote the use of services
- customer relations team available to answer questions, review data, and work with clients to address concerns and improve service delivery
- advice to management on dealing with difficult situations like suicide and workplace crisis
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