Employee Assistance Program

Did you know? When you contact EAP, you can ask to be referred to a mental health professional with experience supporting a specific community or equity-deserving group?

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COVID-19: Update

The Employee Assistance Program (EAP) is available to you and your immediate family members 24 hours a day, 7 days a week whether you are in distress, or need some mental health support during the COVID-19 pandemic. Not sure which number to call? Look up your department. The EAP Crisis and Referral Center is experiencing high call volumes. Please stay on the line or leave a message to maintain call priority.

Sessions are available in person (depending on public health restrictions in your area), or may be offered by phone, email or video.

If you are concerned about immediate harm to yourself or others please call 9-1-1.

For additional resources, visit the Mental health and COVID-19 for public servants: Protect your mental health.

New EAP Chat Service

Note:

Make sure to contact EAP using either Chat or telephone, not both at the same time. If you are unable to access the Chat from your workplace, we recommend you access Chat using a personal device. Connection to Chat from your workplace may be blocked due to departmental security restrictions.

We are now offering an online service to some organizations so you and your immediate family members can access our EAP Crisis and Referral Centre using live Chat. Stay tuned! Your department will let you know when you will have access to this new online referral service.

Access Chat (For employees and immediate family members)

Check to see if your organization is eligible:
  • Canada Energy Regulator
  • Canadian Armed Forces
  • Canadian Centre for Occupational Health and Safety
  • Canadian Heritage
  • Correctional Service Canada
  • Crown-Indigenous Relations and Northern Affairs Canada
  • Fisheries and Oceans Canada
  • Health Canada
  • Immigration, Refugees and Citizenship Canada
  • Indigenous Services Canada (ISC)
  • Innovation, Science and Economic Development Canada
  • Justice Canada
  • National Defence (civilians)
  • National Research Council Canada
  • Natural Resources Canada
  • Natural Sciences and Engineering Research Council of Canada
  • Office of the Auditor General of Canada
  • Office of the Chief Electoral Officer of Canada
  • Office of the Information Commissioner of Canada
  • Parks Canada
  • Parole Board of Canada
  • Polar Knowledge Canada
  • Privy Council Office
  • Public Health Agency of Canada
  • Public Safety Canada
  • Public Services and Procurement Canada
    • Atlantic Region
    • NCR - Workplace Services and Outside Canada groups
    • Departmental Oversight Branch
    • Québec Region
    • Pacific Region
  • RCMP External Review Committee
  • Royal Canadian Mounted Police - regular members, civilian members, public service employees
  • Shared Services Canada
  • Social Sciences and Humanities Research Council
  • Statistics Canada
  • Transport Canada
  • Transportation Safety Board of Canada
  • Treasury Board of Canada Secretariat
  • Veterans Affairs Canada - Employees
  • Women and Gender Equality Canada

EAP client survey

We've created an electronic version of the Health Canada EAP survey. If you’ve recently completed counselling with our program and have a few minutes to spare, we’d like your feedback. Your answers will help us improve our services.

Take the survey

24-hour crisis and referral center

  • confidential
  • bilingual service (French and English)
  • telephone service for individuals with a hearing impairment
  • available 24 hours a day, 7 days a week, 365 days a year
  • crisis counselling available (crisis and suicide intervention)
  • calls answered by mental health professionals who have, at a minimum, a Master's degree in counselling, social work or psychology
  • can assist with many concerns, like:
    • couple and family relationships
    • work life balance
    • psychological health (stress management, anxiety, burn-out)
    • work difficulties (conflict, dealing with change)

Network of professionals that represents a diverse public service

Employee Assistance Services hires mental health professionals that represent the diversity of the federal public service. Our goal is to make sure we have professionals with diverse backgrounds so that we can connect clients, on request, with the right counsellor based on experience. This can include experience supporting a specific community or equity-deserving group.

Counselling services

  • network of over 900 mental health professionals providing face-to-face counselling
    • minimum of a Master's degree in counselling, social work or psychology and at least 5 years experience
  • e-counselling, video-counselling and telephone counselling
  • short-term professional counselling, including follow-ups as needed
  • ability to ask for a different mental health professional if the referral is not a good fit
  • referrals to an appropriate external community resource if the issue is not short-term, or if specialized treatment is required

Quality assurance

EAS' Quality Assurance Team ensures quality standards by:

  • offering services at no cost to the individual seeking assistance
  • surveying clients once services are complete (95% of respondents indicated that they were "totally" or "very satisfied" with the assistance services received)
  • ensuring compliance with various laws and government policies like:
    • Official Languages Act
    • Treasury Board Directive on the Employee Assistance Program
    • Canadian Human Rights Act
    • Personal Information Protection and Electronic Documents Act
  • a complaints management process to address service-related issues
  • in-depth selection process for contracted mental health professionals
  • case management oversight ensuring that intervention plans respect EAS’ mandate and are best suited to meet client needs
  • training and guidance for contracted mental health professionals, including online orientation

Dedicated management team

  • bilingual reports
  • evaluation of all services provided
  • personalization to clients across Canada and abroad
  • information sessions to employees and managers to promote the use of services
  • customer relations team available to answer questions, review data, and work with clients to address concerns and improve service delivery
  • advice to management on dealing with difficult situations like suicide and workplace crisis
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