Employee Assistance Program (EAP)

Employee Assistance Services (EAS) is the largest national Employee Assistance Program provider to Canada's federal public service. EAS has over 25 years experience as an EAP provider offering the highest standards of excellence in the industry. It is an accredited member of the  Employee Assistance Society of North America (EASNA).

If you are an employer within the Federal Public Service and would like to discuss setting up an employee assistance program (EAP) for your organization, please contact EAS at 1-800-268-7708 or email: eas-sae@hc-sc.gc.ca. For employers outside of the Federal Public Service - including provincial, territorial and municipal governments, private businesses and not-for profit organizations – interested in having an employee assistance program, the Employee Assistance Society of North America (https://www.easna.org/) offers helpful information regarding how to choose an EAP based on the particulars of your organization.”

Our EAP services include:

24-Hour Crisis and Referral Center

  • Highly confidential
  • Available 24 hours a day, 7 days a week, 365 days a year
  • Bilingual Service (French and English)
  • Calls answered by counsellors having a minimum of a master's degree in counselling, social work or psychology
  • Crisis counselling available (crisis and suicide prevention/intervention)
  • Telephone service for persons with a hearing impairment

Counselling Services

  • National network of more than 700 mental health professionals with a minimum of a master's degree in counselling, social work or psychology and at least 5 years counselling experience
  • Short-term professional counselling, including routine follow-ups to evaluate progress after counselling
  • Prompt referral to an appropriate external community service in the event that an issue requires more extensive or long-term treatment

Quality Assurance

Based on quality standards assessments carried out by the Council on Accreditation (COA), EAS continues to meet the national and international EAP gold standard of excellence as outlined by EASNA.

Furthermore, EAS' Quality Assurance Team ensures the compliance to quality standards in a variety of ways, including:

  • ensuring compliance with a variety of government policies, i.e., Personal Information Protection and Electronic Documents Act; Official Languages Act; Canadian Human Rights Act; and those put forth by Treasury Board Secretariat;
  • voluntary and anonymous Client Satisfaction Survey (98% satisfaction rating);
  • internal case management team that ensures on a case-by-case basis that intervention plans for clients respect our mandate and are best suited to meet the needs of each client;
  • strict and comprehensive recruitment and selection process for contracted mental health professionals;
  • in-depth telephone interviews: 80% of surveyed clients indicate that EAP had a positive impact on their lives and 71% claimed improved change as it relates to absenteeism;
  • a complaints management process to address service-related issues;
  • regular site visits to network counsellors.

Advisory Services

  • Soft skills/advice/coaching to support managers, union representatives and supervisors to deal with psycho-social situations that are unusual, exceptional or outside the realm of regular managerial duties (e.g. suicide, workplace crisis, etc).

Dedicated Management Team

  • Focused on providing effective and personalized psychosocial services to client organizations in the ten Canadian provinces, three territories and abroad.
  • Offices in Halifax, Montreal, Ottawa and Vancouver
  • Information sessions to employees and managers to create awareness and better use of EAS services
  • On-going consultation and advisory services in the development of an Employee Assistance Program tailored to the needs of its client organizations
  • Bilingual reports on the utilization of the program by employees and family members; assistance in interpreting the data and discussion with the client on areas of possible concern and improvement
  • Evaluation of all services provided
  • Preparation of an Annual Review and Program Plan (ARPP), a tool designed to inform client organizations of their employees' utilization of the EAP service in comparison with the Consortium. The ARPP also includes recommendations on ways to improve awareness of EAP as well as suggestions of activities and workshops to improve workplace health.

For more information Contact Us or visit our FAQs section.

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