Pick-up and final steps — travel documents
NEXUS cardholders – Make sure your personal information is up to date.
Travel documents include:
- certificates of identity
- refugee travel documents
We usually mail the new travel document to you. However, if you apply in person at a passport office, you can pay an extra fee to pick it up in person when ready.
Whether we mail the travel document to you or you pick it up, you must do a few things before you can use it.
Step 1: Verify the information
Make sure that all the personal information listed on the document is correct. Contact us right away if you find a mistake.
Step 2: Sign your passport or other travel document
Adult (16 years of age or over) travel document: sign your name in ink on the signature line on page 3. Canadian travel documents no longer have a pre-printed digital signature on page 2.
The signature block on page 3 of your child’s travel document:
- doesn’t need to be signed if your child is under 16
- children between the ages of 11-15 are encouraged to sign it
- if your child under the age of 11 signs it, it’s still valid
- MUST be left blank if it isn’t signed by your child
Important: Never sign your child’s passport or other travel document. A parent’s or legal guardian’s signature makes the document invalid. Print the Signature policy and bring it with you when you travel in case you are asked to sign it.
Step 3: add your address and emergency contact information
At the bottom of page 4 write:
- your address
- the name, relationship to you and contact information of someone who:
- doesn’t usually travel with you
- can be contacted in case of an emergency
Update your address or emergency contact information if necessary
If your address or emergency contact changes, you can update it yourself. Cross out your old information with a pen and write your changes in the space above the old text.
If there isn’t enough space above the old text, write your new address or emergency contact information on a separate piece of paper and put it in your travel document. Don’t attach it in any way.
When updating address or contact information in your travel document, don’t:
- cover the old text in any other way, such as:
- writing over the old text
- using liquid paper (whiteout) or white correction tape
- write on any other page
- doing so may be considered damaging your travel document and will make it invalid
- glue or staple a piece of paper with your updated information onto your travel document
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