Travel documents for non-Canadian adults and children

Services at the Certificate of Identity Office are suspended until further notice

You can get urgent travel document services if you

  • have a serious illness (other than COVID-19)
  • must tend to the serious illness or death of someone you know
  • will have financial problems from the loss of a job or business
    • if you’ve made plans to travel that are at risk, this doesn’t count as a reason for urgent certificate of identity services
  • must travel for humanitarian reasons
    • This must be supported by the organization you work with.

If you meet any of these criteria, contact the IRCC Client Support Centre by using our Web form, and

  • say the request is for a certificate of identity or a refugee travel document
  • include your travel date
  • include the reason you need urgent services

You must wait to submit your travel document application if

  • you don’t have urgent travel needs
  • you’re experiencing symptoms such as coughing, difficulty breathing or a fever
  • you’re in self-isolation

Find out how you’re affected by coronavirus (COVID-19)

Canada issues two types of travel documents: the refugee travel document and the certificate of identity.

They are issued to residents of Canada who are convention refugees, protected persons, and stateless persons. They are also issued to permanent residents who can’t get a national travel document for a valid reason.


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