Apply for a travel document for non-Canadians: About the process

We’re offering assistance to people affected by Hurricane Fiona

If you were directly affected by the hurricane, you may be able to get

  • free replacement of documents that are lost, damaged, destroyed or inaccessible due to the floods
  • urgent processing and a refund for an application you’ve submitted because of the floods

Learn more about the special measures.

Refugee travel document and certificate of identity services are now available

Find out how to apply for regular or urgent service.

If you already applied and now need a travel document urgently, contact us.

Service standards

See how long it may take us to process your application under normal circumstances.

There are 2 types of travel documents non-Canadians can use when travelling:

  • refugee travel document
  • certificate of identity

The application form is the same for both types of travel documents.

They are issued to

The issuing office decides how long your travel document is valid for.

You cannot use these travel documents to go to your country of citizenship.

They also do not guarantee you entry to or transit through other countries. You should contact the Government of Canada office in any country you plan to visit to check if your travel document will be accepted.

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