Protect yourself from passport fraud

Some organizations claim to offer help to Canadian citizens who want to apply for a passport or other travel documents. They try to sell information kits that explain how to apply. Some also falsely claim to be able to speed up the application process for a fee.

What you should know

Passport application forms are free and available on our website.

No third-party person or group can speed up the processing of your passport application.

You must apply in person at a passport office if you need urgent, express or pick-up services.

Only passport service locations are authorized to collect passport processing fees. Service locations include

• passport offices
• Service Canada offices
• Government of Canada offices abroad

The User Fees Act regulates our fees. We never ask you to tell us the card security code on the back of your credit card when paying your passport fee.

Questions about passport applications?

Contact us or a Government of Canada office abroad if you have any questions about passport applications. You can also visit a service location or your Member of Parliament’s office for help.

Protect your personal information

• Protect your personal information, including the information in your travel document at all times.
• Always store your travel document in a safe, dry and secure place, such as a filing cabinet, personal safe of bank safety deposit box.
• Never give out personal information from your passport or your passport application unless you’re sure it’s for a trusted organization or individual.
  • This includes photocopies.
  • You take all responsibility for giving information in your passport to a third party.

Lost, stolen or misdirected passport information

You might be at risk if

• a photocopy or scan of your passport is lost or stolen
• you gave a photocopy, scan or record of the information in your passport to a person or organization by mistake

However, the risk of a third party getting a passport in your name is low if you still have your

• passport
• proof of citizenship
• supporting identity documents

We can’t issue or replace a passport based on only

• photocopies of original documents
• information in a passport

If you think the security of your passport is compromised

• Apply for a new passport to replace the current one.
  • You’ll pay the full fee to apply for a new passport.
  • We can’t transfer the remaining validity period of the current passport to the new one.
• Visit Lost, stolen, inaccessible, damaged or found passports for more information.

Identity theft

Contact us if you think

• you’ve been a victim of identity theft
• someone used your identity to falsely get a passport or travel document

You can get more information about identity theft from the

• The RCMP
• Canadian Anti-Fraud Centre
• Office of the Privacy Commissioner of Canada