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After you apply

What happens next depends on if this is a new or existing TRV application.

If you’re applying for a new TRV

After you submit the application for a temporary resident visa (TRV), we’ll verify that the information on the TRV application matches the information that was submitted in your web form submission. If the information matches, we’ll review the entire application for completeness and begin processing it.

If your application passes the eligibility stage, we’ll contact you with next steps and provide information about exiting Gaza.

If you have an existing TRV application in progress

We’ll check your

  • information
  • documents
  • eligibility to be processed under these special measures

If your request meets the requirements, we’ll process your existing TRV application under the special measures. If your application passes the eligibility stage, we’ll contact you with next steps and provide information about exiting Gaza.

If your request does not meet the requirements under the special measures, we’ll process your application as a regular TRV application.

On this page

Completing your application: Biometrics and admissibility

Before we can approve your application, we need to

Given the situation, we understand that you won’t be able to give your biometrics or complete a full admissibility check until you’ve left Gaza.

If your application passes a preliminary eligibility and admissibility assessment, we’ll forward your name to the local authorities to facilitate your exit from Gaza through the Rafah border crossing.

The Government of Canada

  • doesn’t decide who can leave Gaza
  • can’t guarantee that you’ll be authorized to cross the Rafah border

If you left Gaza on your own and are currently in Egypt

You should make an appointment with the Embassy of Canada in Cairo to finalize your application and submit your biometrics.

Your fingerprints and photo (biometrics)

We need to collect your biometrics if you

Your deadline to give biometrics

If you’re still in Gaza, your biometric instruction letter will not expire after 30 days, and your application will not be affected.

You don’t need to contact us to get a new letter or to ask for an extension.

However, if you’re already outside of Gaza and the deadline in your letter has not yet passed, you should follow the instructions in your biometric instruction letter.

Assessing your admissibility

After you submit your biometrics, we’ll complete your security screening to make sure you’re admissible to Canada.

If you have questions or need to update the contact information on the application

If you have questions or need to update the address or other contact information after the application has been submitted, contact us using our crisis web form or by calling our dedicated phone line.

Contact us using the crisis web form

How to use our crisis web form to send us a new address or new contact information:

  1. When asked “What do you need to do?” select the option “I need help with something else and I am impacted by the crisis in Israel and the Palestinian Territories.”
  2. Fill out the form using the same information you gave us when you applied.
  3. In the “Tell us about your situation” text box, give us your new address or contact information.

Contact us by phone

Call us at +1-613-321-4243.

  • This phone number is available both in and outside Canada.
  • We accept charges for collect calls or calls with reverse charges.
  • Wait times may be longer due to call volumes.
  • Use the phone prompts to get to an agent.
  • If you are updating your contact information, give the agent your application information and tell the agent that you need to update your address or contact information.

Hours of operation

  • Monday to Friday, 6:30 a.m. to 7 p.m. (ET)
  • Saturday and Sunday, closed

If the TRV application is approved

In your IRCC Portal account, you’ll get a decision letter that

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