After you apply
All available spaces have been filled
As of March 6, 2025, we received enough temporary resident visa (TRV) applications to fill the available spaces. We’re no longer
- issuing unique reference codes
- accepting new applications under these measures
Find out what happens if you have an application in progress.
Be careful of suspicious sources promising to help you leave Gaza!
Scammers may use fake phone numbers that look like ours to ask you for money. These are not agents or consultants acting on our behalf.
We’ll never ask you for payment by telephone. If someone claiming to be from IRCC requests payment this way, it's a scam!
If you’re not sure if something is a scam, you can
On this page
- Completing your application (biometrics and admissibility)
- If you have questions or need to update the contact information on the application
- If the TRV application is approved
Completing your application: Biometrics and admissibility
Before we can approve your application, we need to
- collect your fingerprints and photo (biometrics) if you need to provide them
- make sure you’re admissible to Canada
If your application passes a preliminary eligibility and admissibility assessment, we’ll work with local authorities to advocate for your exit out of Gaza.
The Government of Canada
- doesn’t decide who can leave Gaza
- can’t guarantee that you’ll be authorized to exit Gaza
If you left Gaza on your own and are currently in Egypt
You should make an appointment with the Embassy of Canada in Cairo to finalize your application and submit your biometrics.
Your fingerprints and photo (biometrics)
We need to collect your biometrics if you
- are between the ages of 14 and 79
- haven’t given your biometrics in the last 10 years
Your deadline to give biometrics
Given the situation, we understand that you may not be able to give your biometrics or complete a full admissibility check until you’ve left Gaza.
If you’re still in Gaza, your biometric instruction letter will not expire after 30 days, and your application will not be affected.
You don’t need to contact us to get a new letter or to ask for an extension.
However, if you’re already outside of Gaza and the deadline in your letter has not yet passed, you should follow the instructions in your biometric instruction letter.
Assessing your admissibility
After you submit your biometrics, we’ll complete your security screening to make sure you’re admissible to Canada.
If you have questions or need to update the contact information on the application
If you have questions or need to update the address or other contact information after the application has been submitted, contact us using our crisis web form or by calling our dedicated phone line.
Contact us using the crisis web form
How to use our crisis web form to send us a new address or new contact information:
- When asked “What do you need to do?” select the option “I am affected by the crisis in Gaza and the West Bank.”
- Fill out the form using the same information you gave us when you applied.
- In the “Tell us about your situation” text box, give us your new address or contact information.
Contact us by phone
Call us at +1-613-321-4243.
- This phone number is available both in and outside Canada.
- We accept charges for collect calls or calls with reverse charges.
- Wait times may be longer due to call volumes.
- Use the phone prompts to get to an agent.
- If you are updating your contact information, give the agent your application information and tell the agent that you need to update your address or contact information.
Hours of operation
- Monday to Friday, 6:30 a.m. to 7 p.m. (ET)
- Saturday and Sunday, closed
If the TRV application is approved
In your IRCC Portal account, you’ll get a decision letter that
- lets you know the application has been approved
- has instructions on how to submit your passport
- Before a foreign national can travel to Canada, the TRV needs to be put in their passport.