Office of the DND/CAF Ombudsman Online Booking Tool
We help individuals access existing channels of assistance or redress when they have a complaint or concern. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, you can book a telephone appointment online.
Appointments can be booked Monday to Friday between 8:00 am and 3:30 pm in any time zone in Canada (6:30 am to 6:30 pm Eastern Time).
The system is accessible in both official languages from desktop and mobile devices and is compatible with common Web browsers.
- Contact us
- We are ready to help.
- Call us toll-free at
1-888-828-3626 - Secure complaint form
- Live chat
- Online booking tool
- Email us for any information or assistance requests.
- For any other inquiry, email us.
- Mailing address
Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1
- Mailing address
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