Office of the DND/CAF Ombudsman Online Booking Tool

Members of the Canadian Defence community can book a telephone appointment online.

Appointments can be booked Monday to Friday between 8:00 am and 3:30 pm in any time zone in Canada (6:30 am to 6:30 pm Eastern Time).

The system is accessible in both official languages from desktop and mobile devices and is compatible with common Web browsers.

  • Hardware maintenance
    2020-08-06
    On Friday 7 August from 12:30 to 1:30 pm EDT the following on-line services will not be available due to hardware maintenance: the complaint form, chat, the booking tool, and the military benefits browser.
  • Limited service availability
    2020-04-24
    This service is affected by the outbreak of coronavirus (COVID-19). Consult the Ombudsman’s message for more information.

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