Fair decision-making for fair outcomes: Complaint mechanisms for DND employees

This review looks at the most recent iterations of the DND’s internal complaints processes to determine whether they are properly designed to produce fair outcomes for our constituents. The focus of our analysis is on compliance with legislation, process design, and incorporation of procedural fairness principles into policy. Our hope is that the DND’s new process designs will allow for the consistent application of policy and procedural fairness protections at all levels of decision-making.