Parole Board of Canada Service Portal
Frequently Asked Questions
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What is the PBC Service Portal?
The PBC Service Portal is a new online portal where applicants can easily and safely submit their record suspension (pardon) and cannabis record suspension applications (including supporting documents).
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Why did the PBC create the PBC Service Portal?
The PBC created this new service portal to provide another way for people to access its programs and services.
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How do I access the PBC Service Portal?
The PBC Service Portal is a secure, web-based platform that can be accessed through an internet browser.
If you need assistance, please refer to the questions below for information on technical support and browser compatibility.
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Do I have to create a profile page within the PBC Service Portal?
Yes, you will have to create a profile the first time you log into the PBC Service Portal.
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Who can use the PBC Service Portal?
Anyone can use the PBC Service Portal to apply electronically for a record suspension (pardon) or a cannabis record suspension.
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What are the benefits of using the PBC Service Portal over submitting a paper application?
The PBC Service Portal has the following benefits for applicants:
- When an applicant submits their application using the PBC Service Portal, it will automatically be received by the PBC. This avoids delays, fees and other issues that can occur when using regular mail or a courier.
- An applicant can submit all supporting documents electronically (unless specified).
- An applicant can track the stage of their application.
- The processing fee can be paid online.
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Do I require a GCKey?
Yes. A GCKey is required to log in to the PBC Service Portal.
For more information about GCKey, visit the webpage: GCKey – Frequently Asked Questions
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Are processing times different for record suspension (pardon) and cannabis record suspension applications submitted by mail (paper), compared to applications submitted electronically using the PBC Service Portal?
No. The processing times are the same for paper (mail) and electronic applications.
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Can I start an application and complete it later?
Yes. However, before starting your application using the PBC Service Portal, we recommend that you first review the step-by-step instructions, obtain all required documents and create a profile in the Portal if you don’t already have one.
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Can I upload documents within the PBC Service Portal, or will documents have to be mailed?
Yes, you will be able to upload documents through the PBC Service Portal. You will not need to send documents by mail, unless specifically requested.
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Is it safe to submit my application through the PBC Service Portal?
Yes, the PBC Service Portal is a safe and secure way to apply for its programs and services.
The PBC understands the importance of safeguarding Canadians' information online.
Measures are in place to ensure personal data is stored securely and people’s privacy is protected.
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What documents do I need to submit with my application?
Information about the required forms and documents for the following PBC programs is available on our website:
- Record suspension (pardon) program
- Cannabis record suspension program
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How will I know if my application has been successfully submitted?
If your application has been submitted successfully, the status will change in the MyApplications tab.
Note: Submitting your application successfully does not mean that your application will be accepted as eligible and complete, just that we have received your application.
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Where can I find more information about PBC programs and services?
For information about our programs and services, visit: Canada.ca/parole
If you need help regarding the record suspension (pardon) and cannabis record suspension programs, you can contact us at the following:
Telephone: 1-800-874-2652 (toll-free) – 8:00 a.m. - 5:00 p.m. (EST), Monday-Friday
Email: suspension@pbc-clcc.gc.ca
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What do I do if I am having technical issues with the PBC Service Portal?
Here are some tips if you experience issues accessing our online services:
- Refresh your browser
- Try using a different browser (i.e., Chrome, Microsoft Edge)
- Clear your cache, delete your cookies and internet history
- Restart your computer
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Which web browsers are supported by the PBC Service Portal?
The systems and browsers listed below are compatible with our online portal and services. Other browsers and systems, including older and newer versions, may also be compatible.
To access the electronic payment portion of the forms, JavaScript must be activated and your browser must be able to accept cookies.
Download: Microsoft Edge, Firefox or Google Chrome
Latest operating systems tested:
- Windows 10
Latest browsers tested:
- Microsoft Edge
- Firefox
- Google Chrome