Contact us

Business representatives can reach out if they have questions or issues related to their claim. To access account-specific information you must:

• be the business representative identified as the primary contact on your ASFCP account
• confirm the business name, your date of birth and the last three digits of your Business Identification Number
• confirm either your email address or phone number on file

Without this information, our agents can only provide general, non-account-specific information.

Users can also visit the Help Centre in their account for assistance.

Answers to top questions

My business has firearms that were prohibited in December 2024 and March 2025. How can I get compensated for them?

Businesses will be able to submit a claim for those prohibited firearms when the program re-opens for businesses later this fall. Please note that submitting a claim will not guarantee compensation.

Learn more about how you can submit a claim.

I’m an individual owner of a prohibited firearm, when can I participate in the ASFCP?

The program for individuals will begin later this fall when firearms owners will be informed on how to declare their intention to participate. You can find more information on how and when individuals can participate on the program website.

How long will it take for my business to receive payment?

Once your firearms have been received and validated, payment will be issued within 45 business days if no additional review is required. More information on payment of your claim.

Contact information

Telephone

1-833-759-4551
TTY: 1-800-465-7735

7:00 am to 8:00 pm Eastern Standard Time (EST)
Monday to Friday across Canada
Telephone calls are not answered on statutory holidays.