Contact us

Business representatives can reach out if they have questions or issues related to their claim. To access account-specific information you must:

• be the business representative identified as the primary contact on your ASFCP account
• confirm the business name, your date of birth and the last three digits of your Business Identification Number
• confirm either your email address or phone number on file

Without this information, our agents can only provide general, non-account-specific information.

Users can also visit the Help Centre in their account for assistance.

Answers to top questions

I'm an individual owner of a prohibited firearm, can I participate in the ASFCP now?

No. The program is not yet available for individuals. It is expected in spring 2025. You can find more information on how and when individuals can participate on the program website.

How did you determine the value of my business' firearm?

Compensation amounts provide fair value based on in-depth research and consultation. Learn more through the program's compensation model.

How long will it take for my business to receive payment?

Once your firearms have been received and validated, payment will be issued within 45 business days if no additional review is required. More information on payment of your claim.

Contact information

Telephone

1-833-759-4551
TTY: 1-800-465-7735
Monday to Friday
8:30 am to 5:00 pm (your local time)
Telephone calls are not answered on statutory holidays.