Consultation and Test Services

Consultation Services

Email: cfp.cpp-ppc.psc@cfp-psc.gc.ca
Telephone: 819-420-8671
Fax: 819-420-8594

Your single window to PPC's products and services. Our consultants will provide you with information, advice and training to optimize the use of our products and services in support of your organizational objectives in HR management. As required, we will also put you in contact with other PPC service providers. Communicate with Consultation Services at cfp.cpp-ppc.psc@cfp-psc.gc.ca or 819-420-8671.

Our mandate is to help you:

Assessment accommodation

Email: ae-aa@cfp-psc.gc.ca
Telephone: 819-420-8690
Toll free: 1-833-243-6933
Fax: 819-420-8322

Assessment accommodation is designed to remove obstacles that are presented by the method of testing, without modifying the nature or level of the qualifications that are being evaluated. The Personnel Psychology Centre has specialist consultants who:

E-Testing and Test Administration

Serving the public service, the E-Testing and Test Administration (ETTA) team provides assistance for the evaluation and administration of exams for selection and developmental purposes.

1. Online and paper/pencil test ordering including shipping & receiving of paper/pencil test material

Information available:

Online Test Ordering System
E-mail: cfp.ticsadm-ticsadm.psc@cfp-psc.gc.ca
Telephone: 819-420-8430

ETTA service standard to order paper/pencil tests:

Service provider service standard for delivery of material in addition to ETTA service standard:

2. Support for administration of online exams, incident related to PSC exams and training and certification of online and paper/pencil test administrator

Information available:

Overview of the Online Testing Facility and https://www5.psc-cfp.gc.ca/oltf/

E-mail: cfp.testenligne-onlinetest.psc@cfp-psc.gc.ca
Telephone: 819-420-8660

3. PSC test results

Information available:

Information pertaining to previous PSC test results available:

Confirmation of previous test results
Telephone: 819-420-6686

Information pertaining to second language evaluation results available:

Test Results Search Tool for Second Language Evaluation
E-mail: cfp.orrt-trst.psc@cfp-psc.gc.ca
Telephone: 819-420-8557

4. Rescore request

Information available:

Online form for Human Resources Advisors to request a rescore of Second Language Evaluation (SLE).

E-mail: cfp.relecture-rescore.psc@cfp-psc.gc.ca
Telephone: 819-420-6536

Test Defence Services

Email: cfp.cpp-ppc.psc@cfp-psc.gc.ca
Telephone: 819-420-8671
Fax: 819-420-8594

Through the Personnel Psychology Centre (PPC), the Public Service Commission (PSC) responds to complaints on competitive processes where the use of a PSC test is challenged. PPC's Test Defence experts work with departmental/agency officials dealing with inquiries or complaints relating to PSC tests in a variety of ways, including:

Test approval

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