If you are having pay issues

Actions to take and resources to consult, including how to address missing pay and tax-related issues.

Services and information


Report a problem with your pay

What to do if you are not getting paid or getting paid incorrectly

Request an emergency salary advance or priority payment

What you can do if you haven't been paid or are missing pay

Overpayments and options to repay them

How overpayments may affect your taxes


Flexible recovery options

Flexible repayment of overpayments, emergency salary advances and priority payments received by employees

Claims for expenses and financial losses related to Phoenix

Different processes to compensate employees who have been impacted financially by Phoenix

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