Claims for expenses and financial losses due to Phoenix: types of claims
The Government of Canada is doing everything possible to ensure that no employee remains out-of-pocket because of Phoenix.
There are processes in place to compensate employees who have incurred expenses or financial losses because of the implementation of the Phoenix pay system.
Filing a claim will not impact your pay, since claims are not processed through the Phoenix pay system.
1. Types of claims
If you have incurred out-of-pocket expenses such as interest charges or late fees because of Phoenix, you can submit a claim.
If you need to consult an expert to sort out your income taxes because of errors in your pay caused by Phoenix, the Government of Canada will reimburse expenses (up to $200) related to obtaining tax advice.
If your government benefits, such as the Canada child benefit, or other credits were reduced because you were overpaid by Phoenix, you can request an advance to help you during this time.
If you were owed salary from one year that was only paid the following year (for example, salary from 2016 paid to you in 2017), you might incur a financial loss related to paying a higher rate of income tax or reduced government benefits and credits such as the Canada child benefit.
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