Claims for expenses and financial losses due to Phoenix: types of claims

The Government of Canada is doing everything possible to ensure that no employee remains out-of-pocket because of Phoenix.

There are processes in place to compensate employees who have incurred expenses or financial losses because of the implementation of the Phoenix pay system.

Filing a claim will not impact your pay, since claims are not processed through the Phoenix pay system.

1. Types of claims

Claim out-of-pocket expenses

If you have incurred out-of-pocket expenses such as interest charges or late fees because of Phoenix, you can submit a claim.

Reimbursement for tax advice

If you need to consult an expert to sort out your income taxes because of errors in your pay caused by Phoenix, the Government of Canada will reimburse expenses (up to $200) related to obtaining tax advice.

Request an advance for government benefits

If your government benefits, such as the Canada child benefit, or other credits were reduced because you were overpaid by Phoenix, you can request an advance to help you during this time.

Claim for impacts to income taxes and government benefits

If you were owed salary from one year that was only paid the following year (for example, salary from 2016 paid to you in 2017), you might incur a financial loss related to paying a higher rate of income tax or reduced government benefits and credits such as the Canada child benefit.

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