Benefits being reviewed? Here’s what you need to know.
Child and family benefit reviews have resumed. Please note that if you are a CCB, GSTC or any related provincial or territorial program benefit recipient, we may contact you to request information or documentation to complete your review. If you are experiencing difficulty getting the requested documentation, please contact us as soon as possible so we can help you.
We know that your benefits and credits are important to you and your family and we want to make sure the amounts you’re receiving are correct. So you may receive a letter and questionnaire from us telling you that your benefits are being reviewed.
Keep calm and respond. It’s important that you reply and send all the information requested as soon as possible. You can send us the documents online using My Account or by mail or fax to the address or fax number provided in your letter.
Don’t worry, you won’t stop receiving your benefits and credits while we review your information. However, if you don’t respond to the letter, we’ll adjust your benefits based on the information we have. This could mean that your benefits may decrease or stop altogether, and you may be asked to repay benefits that were previously sent to you.
If you receive a letter from the Canada Revenue Agency (CRA) telling you that your benefits are being reviewed, you’re not alone. We send approximately 200,000 of these letters every year to make sure we have the correct information on file and that Canadians are receiving the right amount of benefits and credits. Go to What to do if the CRA reviews your benefits for more information.
Files are selected based on risk and whether you’ve had a life event that affects your benefits and credits. The CRA uses impartial and non-discriminatory criteria when selecting files for review, and doesn’t target specific communities or groups of people.
And remember…changes to your marital status, the children in your care, and your address can affect the benefits and credits you’re entitled to receive. To ensure you continue to get the right benefits and credits, be sure to keep us up to date on your life changes.
We’re here to help.
If you can’t get the documents we’re asking for or if you need more time to reply, it’s important that you call the number provided in your letter. This will help the CRA review your file quickly and easily. Calling the number in your letter will allow you to speak with an agent who can answer your questions and provide you with any help you might need. If you have concerns about the number provided in your letter, you can call 1-800-959-8281 to verify its authenticity.
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