Change from paper to online mail for some individuals

If you are registered for a Canada Revenue Agency (CRA) account and currently receive paper mail, the way you receive your mail from the CRA might be changing.

Starting July 3, 2025, the CRA transitioned the delivery method for most mail from paper to online for approximately 500,000 benefit recipients. As of September 4, 2025, Phase 2 of this project will expand to include an additional 900,000 individuals, broadening the scope beyond just benefit recipients. 

If you are part of this change, you will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.

Going forward, you will receive email notifications when new mail is available to view in My Account. You will no longer receive most CRA mail by paper.

This change applies to:

• Some individuals who are registered for a CRA account and currently receive paper mail.

This change does not impact:

• Any benefit, credit, or refund payments going forward. Eligible individuals signed up for direct deposit will continue to receive their payments directly into their bank accounts. Those who receive mailed cheques will continue to get them as usual.

This transition is part of the CRA’s ongoing commitment to making services:

• Faster – receive important tax information more quickly than by paper mail
• Convenient – access your tax information anytime, all in one place from your computer or mobile device, 21 hours a day, 7 days a week (see Hours of Service)
• Secure – the CRA uses advanced security measures to protect your information and privacy
• Reliable – continue to receive mail and avoid delays caused by a natural disaster or postal strikes
• Cost efficient – online mail reduces government costs related to sending paper mail, including postage
• Eco-friendly – online mail reduces paper use and contributes to a cleaner environment by cutting down on waste

Ensure your email address is up to date in My Account

The CRA recommends signing in to your CRA account and ensuring your email address is current.

For instructions on how to update your email, visit:

Change your email address

Email notifications from the CRA let you know when important changes are made to your account and when you have new mail to view in My Account. Having an email address on file with the CRA helps protect your account from fraudulent activity and helps ensure you don’t miss CRA mail, some of which can be time-sensitive.

How to change your Correspondence preference

If you prefer to continue receiving your mail by paper, step-by-step instructions on changing your correspondence preference in My Account can be found here:

Change your correspondence preference online.