Change from paper to online mail for some benefit recipients

If you are registered for a Canada Revenue Agency (CRA) account and currently receive paper mail, the way you receive your mail from the CRA might be changing.

Starting July 3, 2025, the CRA is changing the method of delivering most mail from paper to online for about 500k benefit recipients.

If you are part of this change, you will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.

Going forward, you will start receiving email notifications when new mail is available to view in My Account. You will no longer receive most CRA mail by paper.

This change applies to:

This change does not apply to:

This transition is part of the CRA’s ongoing commitment to making services:

Note: Some mail cannot be added in My Account and will continue to be mailed by paper.

Ensure your email address is up to date in My Account

The CRA recommends signing in to your CRA account and ensuring your email address is up to date.

For instructions on how to update your email, visit:

Change your email address

Email notifications from the CRA let you know when important changes are made on your account and when you have new mail to view in My Account.

Having an email address on file with the CRA helps protect your account from fraudulent activity and helps make sure you don’t miss CRA mail, some of which can be time sensitive.

How to change your Correspondence preference

If you prefer to continue receiving your mail by paper, step-by-step instructions on changing your Correspondence preference in My Account can be found here:

Change your correspondence preference online.

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